Ratings based on 518 Verified Reviews
4.2 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Apr 2024
Enjoyed my stay!! Excellent
by A verified traveler from concord
Posted 24 Apr 2024
Hotel is nicely designed
by A verified traveler
Posted 21 Apr 2024
Exactly the vibe that was advertised
by A verified traveler
Posted 21 Apr 2024
We had a great experience. They upgraded us to a suite free of charge because they said our room wasn't ready. It was an amazing room with a huge balcony overlooking the hottub area. It is a fun, smaller hotel off the main drag of waikiki where you can walk to everything. The pool area is fun and cute! They also held out bags and let us hang out at the pool after checkout because our flight didn't leave until night time. Staff was super friendly and helpful.
Comment from Hotel Management
21 Apr 2024 by Gar, Hotel Management
Aloha Casey Jean,It sounds like you had a fantastic experience at White Sands Hotel! We're delighted to hear that you enjoyed the upgrade to a suite and that you had a wonderful room with a balcony overlooking the hot tub area. It's great to know that you found our hotel to be fun and conveniently located within walking distance of everything in Waikiki. We're glad that you enjoyed the pool area and that our staff was friendly and helpful throughout your stay. Thank you for sharing your positive experience, and we hope to welcome you back again soon for another memorable stay!Mahalo,Guest Services
by A verified traveler
Posted 17 Apr 2024
This facility is a little bit of a catfish. The rooms don’t look like the pictures shown. The pool area and bar are probably the area that looks most like the pictures. The jacuzzi was not working the first 2 days we were there and we had rainy days so it would have been nice to have it working. There is no elevator as a warning. Our family had 2 separate rooms in one of the rooms had bugs on the bed so please check beds upon arrival. Overall it was an ok experience, the staff was always so helpful, they quickly solved the bug situation and got another room ready. The location was great walking distance to the beach and all the stores too might need to get to.
Comment from Hotel Management
19 Apr 2024 by Gar, Hotel Management
Aloha Marisela,Thank you for sharing your feedback with us. We're sorry to hear that your experience didn't fully meet your expectations and that you encountered issues with the jacuzzi and bugs in one of the rooms. However, we're glad to hear that our staff was helpful and promptly addressed the bug situation by providing another room.We apologize for any inconvenience caused by the discrepancies between the room pictures and the actual experience. Your insights are important to us, and we'll use them to make improvements where necessary.We appreciate your kind words about our staff and the hotel's location. We're glad that you found our team to be helpful and that you enjoyed the convenience of our location near the beach and stores.If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know.Mahalo,Guest Services
by A verified traveler
Posted 16 Apr 2024
Comment from Hotel Management
19 Apr 2024 by Gar, Hotel Management
Aloha Thilini,Thank you for sharing your rating! If there's anything specific you'd like to mention about your experience, feel free to share. Your feedback is valuable!Mahalo,Guest Services
by A verified traveler
Posted 15 Apr 2024
The staff as a whole were very helpful. Super convenient area. About .25 miss away from the beach. The security deposit is a lot cheaper than any other location that I researched. Unfortunately, there’s not a lot parking space so you’ll have to park at another location and walk there. Also, the hotel itself looks a little dated….nice theme but dated.
In all I did have a nice stay however, because of the hassle of parking I’ll probably stay elsewhere.
Comment from Hotel Management
19 Apr 2024 by Gar, Hotel Management
Aloha Larry,We appreciate your feedback and are glad to hear that the staff was helpful and that you found the location convenient. We apologize for any inconvenience caused by the limited parking space and the dated appearance of the hotel. Your comments will be taken into consideration as we strive to improve the overall guest experience. If you decide to give us another chance in the future, we'll do our best to make your stay more enjoyable. Thank you for choosing White Sands Hotel.Mahalo,Guest Services
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
19 Apr 2024 by Gar, Hotel Management
Aloha Deise,We're sorry to hear that your experience fell short of expectations. If there are specific issues you'd like to address or if there's anything we can do to improve, please let us know. Your feedback is valuable to us and helps us enhance the experience for all our guests.Mahalo,Guest Services
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
19 Apr 2024 by Gar, Hotel Management
Aloha Ross,Thank you for your rating! If there's anything specific you enjoyed or any areas where you think we could improve to earn that extra star next time, please feel free to let us know. We value your feedback and hope to welcome you back in the future for an even better experience.Mahalo,Guest Services
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
8 Apr 2024 by Gar, Hotel Management
Aloha Daniel,Thank you for your rating! If you have any specific feedback or suggestions for improvement, please feel free to share. We always strive to enhance our guests' experiences.Mahalo,Guest Services
