Ratings based on 970 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Customer service was crap. The lady I was working with kept closing her eyes really tight when talking to me like she was extremely frustrated. There was only ONE staff at the front desk and a literal football team waiting. When we FINALLY got to our room it was beyond disgusting. Stains all over the bed. They charge $30 a day for “amenities” and $30 a day for parking. So, after paying $350 for our hotel we were charged $167 at the resort. THIS HOTEL IS NOT WORTH $500 FOR TWO NIGHTS. Super misleading. Going up and down on the elevators is a pure nightmare. They’re exceptionally small and your key card works it.
Comment from Hotel Management
30 Apr 2024 by Customer Service, Hotel Management
Ashley, we regret to hear of your experience and it's clear some aspects didn't meet your expectations. It’s unusual for our guests to wait for a long time and we apologize for any inconvenience caused. Be assured, we are always striving to extend exceptional service to our guests and understand that this was not your encounter.In regards to the cleanliness concerns and additional charges, we aim to be fully transparent during the booking process and deeply regret if you felt differently. We're conscious of your feedback about the room condition and elevator size and rest assured, we're continuously working on improvements. We hope you'll consider giving us another chance to better your perception in the future.
by A verified traveler
Posted 28 Apr 2024
Breakfast excellent
Property tired
Comment from Hotel Management
29 Apr 2024 by Customer Service, Hotel Management
David, thank you for taking the time to review your stay. At Pagoda Hotel, we appreciate knowing that you enjoyed our selection of breakfast options. Regarding your comments about the property, we continuously strive for improvements and your feedback helps us in that process. Your satisfaction is important to us, and we hope to have an opportunity to provide a renewed experience on your next visit.
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Customer Service, Hotel Management
Thanks for the amazing rating, Kyle!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Pagoda Hotel!
by A verified traveler
Posted 26 Apr 2024
The property was in terrible condition. Was unliveable. Had ants in the washroom crawling around.
Comment from Hotel Management
26 Apr 2024 by Customer Service, Hotel Management
Mei Li, we deeply regret to hear that your stay did not meet your expectations. Your remarks concerning the state of the property and washroom matters are important to us. We are devoted to enhancing our cleanliness routines and assure you that your future experience will be much improved.
by A verified traveler
Posted 25 Apr 2024
The room wasn’t really clean, dust and debris all over
Comment from Hotel Management
25 Apr 2024 by Customer Service, Hotel Management
Wiiu, it's regrettable to hear about your experience with cleanliness during your stay. A priority of ours is to offer pristine and welcoming accommodations to our guests. Your feedback has been noted and will be shared with our team members for improvement. Thanks for bringing this to our attention. We hope you will consider giving us another chance in the future.
by A verified traveler
Posted 23 Apr 2024
Over all good place for the price
Comment from Hotel Management
25 Apr 2024 by Customer Service, Hotel Management
George, it's terrific to hear your appraisal regarding the cost-value balance at Pagoda Hotel. We're glad you found the experience satisfying. We hope to be your host again when your travels bring you back to our city.
by A verified traveler
Posted 21 Apr 2024
Majority of the staff have Ohana and exercise it - I singled out a couple of Revenue killers in my last review. Coming from the mainland, we deal with attitude - We don’t come to Hawaii to spend top dollar experience further. Overall, the staff was very respectful - Only a couple of deadbeats.
Comment from Hotel Management
23 Apr 2024 by Customer Service, Hotel Management
Alpaca, thank you for the glowing review of Pagoda Hotel. We're delighted to know that you appreciated our team members who helped make your stay a genuine Hawaiian experience. We're always working to improve and your feedback about our colleagues' attitude is taken into account. We hope to welcome you back in the future.
by A verified traveler
Posted 18 Apr 2024
Good for the pricing. Conveniently located for shopping and eating out.
Comment from Hotel Management
18 Apr 2024 by Customer Service, Hotel Management
Andrew, we appreciate your words about the Pagoda Hotel. It's uplifting to know you found our location convenient for shopping and dining out. We aim to provide good value, and your feedback suggests we're succeeding. We look forward to welcoming you back on your next visit.
by A verified traveler
Posted 15 Apr 2024
This property is old and not very clean, we got a note put under our door informing us that we need to let pest control in the next day.
Comment from Hotel Management
15 Apr 2024 by Customer Service, Hotel Management
Deena, it is regrettable that your experience fell below your expectations. It is important for you to know that we have strict cleanliness and upkeep standards. Our policy to ensure pest control procedures is intended to maintain a hygienic environment for our guests, and not as a response to an existing issue. Please allow us to address any concerns you had during your stay by giving us a chance to improve upon our services in your future visits.
by A verified traveler
Posted 15 Apr 2024
The first night in my room I had to kill a large brown spider and roach both in the restroom. The carpet had a really bad urine smell possibly from a dog. There were also two roach eggs on the carpet near the bed stand. When I moved the large chair in the room, underneath had a lot of dust and pennies.
Comment from Hotel Management
19 Apr 2024 by Customer Service, Hotel Management
JoeLyn, it's disappointing to hear you experienced challenges during your stay. Assurance of cleanliness in all guest areas, especially the rooms, is of utmost importance to us, and it seems on this occasion, we didn't meet your expectations. Your feedback about the odor in the room and cleanliness issues have been noted and will be addressed. We're committed to providing a better experience in the future.
