Ratings based on 1,648 Verified Reviews
4.2 Room cleanliness
4.5 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
I was very disappointed. There was no vending machines, no room service, no good customer service. And the workers in the lobby were racist and providing me with different information every time I asked the same question I was very dissatisfied with my stay.
by A verified traveler
Posted 1 May 2024
A little loud due to renovations but overall a great stay!
Comment from Hotel Management
2 May 2024 by OHANA Waikiki East by OUTRIGGER Management, Hotel Management
Mahalo Ryan for the 5 out of 5 rating. We sincerely apologize for the construction noise being done at our hotel; however, we appreciate your feedback as it will aid to improve in our overall service. After our completed transformation, we wish to welcome you back and experience the true essence of the OHANA Waikiki East by OUTRIGGER. We appreciate your feedback and look forward to welcoming you back to the OHANA East. Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management
by A verified traveler
Posted 30 Apr 2024
Loved the location. Close to the beach and all amemities of the area. Great staff. Very helpful. Clean and very comfortable. Only downfall was a small shower. Would definitely stay again.
Big shout out to Angie and staff at reception desk, Gerald & John for luggage handling. Also, a shout out to the security guard who gave us info where to find a special souvenir. Many thanks to all the staff, you really enhanced our stay. Thank you.
by A verified traveler
Posted 30 Apr 2024
Excellent customer service from all staffs.
Definitely be back again!
by A verified traveler
Posted 29 Apr 2024
Easy parking and helpful staff
by A verified traveler
Posted 29 Apr 2024
Should have been comped a lot of things like parking fees. I didn't receive notifications of hotel renovations until 36 of hotel make over when it was to late to switch hotels. I spent 10 nights there with construction makeover with no ice machine (had to call room service) still charged $20 a day for parking. No microwave or amenities. Pain extra fo Waikiki side room am was stuck on pool side and level 3 3 . Staff was nice outside of the attitude given from maid services for not wanting everyday cleaning. Overpaid for this experience. Will not return to a Outrigger hotel.
by A verified traveler
Posted 28 Apr 2024
by A verified traveler
Posted 26 Apr 2024
It was a great stay and the staff was very helpful
by A verified traveler
Posted 26 Apr 2024
The staff saved the day...major construction was really irritating. The staff provided CS to resolve some of the annoyance.
Comment from Hotel Management
26 Apr 2024 by OHANA Waikiki East By OUTRIGGER, Hotel Management
Aloha Steve,Thank you for taking the time to share your feedback. We appreciate hearing about your experience and will use it to continuously improve our services. We look forward to welcoming you again in the future!
by A verified traveler from Oakland Gardens
Posted 25 Apr 2024
I like it.
Comment from Hotel Management
25 Apr 2024 by OHANA Waikiki East by OUTRIGGER Management, Hotel Management
Aloha Jong Sin. Thank you for your feedback. We truly appreciate knowing about our guest's experiences so we can celebrate our successes and are working hard to address our challenges to better serve you in the future. Warm Island Regards, OHANA Waikiki East by OUTRIGGER Management
