Ratings based on 310 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Apr 2024
by A verified traveler
Posted 12 Apr 2024
Property is under construction but the staff is amazing
by A verified traveler
Posted 7 Apr 2024
It is under small renovation but awesome stay
Comment from Hotel Management
10 Apr 2024 by Pumpkin, Hotel Management
Mahalo Lisa
by A verified traveler
Posted 26 Feb 2024
Its a very unique stay, had no issues checking into my room. I arrived in the afternoon and just called the number on the door and someone showed me to my room. I was staying in the Dillingham and at first was a little worried about the door that leads to my what was supposed to be a private bathroom. The door was just locked from the inside, but not completely closed off you could open it ever so slightly which was worrying, but you can only do so much I guess. The room was warm, but after asking for the ac remote was comfortable. The view of the mountains from the bathroom is nice. I stayed for 10 days and was given new towels midway through the stay. The location was very convenient as I was visiting someone from the University there. I didn’t go to the breakfast while I was there the one time I attempted to go I went to the “kitchen” area and was told to leave and wait. It is an old building but my room was well kept other than some dust on the windows. There was also a hatch that led to the attic in the bathroom which I had to close and a budda? Statue behind a curtain next the the bathroom which I thought was weird, but I didn’t care. The backyard was very green and luscious it was very pretty. The pool, however, was not clean sadly, but I didn’t go to Hawaii to swim in a swimming pool, would have been nice though. There was also a cockroach that I had to kill in our trashcan. They have washers and dryers there so that was nice.
Comment from Hotel Management
10 Apr 2024 by Pumpkin , Hotel Management
Thank you for the feedback Moises. We are doing our best with what we’re given and am striving to do better
by A verified traveler
Posted 23 Feb 2024
When we arrived it didn’t look like anything you would want to stay the night. Then it had a number to call for check in. Once we did that the lady Lisa stated there were no rooms available. She did pay for Uber to go to another property for our inconvenience
Comment from Hotel Management
10 Apr 2024 by Lisa, Hotel Management
Sorry for the experience but I’m sure if we had space for you and your party, your experience would have been much better (:
by A verified traveler
Posted 12 Feb 2024
Comment from Hotel Management
10 Apr 2024 by Lisa, Hotel Management
Mahalo
by A verified traveler
Posted 30 Jan 2024
I booked a room that was not available when I arrived to check in. Then I was given a room that was not comfortable. The Expedia page of the room only has 2 photos of the bathroom. As a result, I talked to a staff shortly after and was told the booking will be cancelled. I found another hotel instead. After 5 days, I saw no refund. Then I called. A staff said I was not charged but to contact Expedia. Now, Expedia mentions they contacted staff and not able to issue refund. I am still waiting for issue to be resolved.
The only alternative room was Dillingham. It seems there is 1 other review about the room. It has a 1/5 review.
by A verified traveler
Posted 29 Dec 2023
Horrible experience. When we got there, no one was around. Called on the walkie-talkie. 5 minutes later a girl came running through one room to the next. Called for a young male to show us up to our room. Walked in the room absolutely dirty. Food on the floor. Used soap in the bathroom. Under one table food and dust so thick. Just so dirty and dusty. Our room smelled like urine also. Somebody's leftover hair product was left in bathroom on tub ledge. This was a horrible experience. We left immediately. Called Expedia for a full refund. Still working with Expedia
by A verified traveler
Posted 8 Nov 2023
Lisa and the staff were very helpful and made every effort to make sure I had a great and enjoyable stay. Morning breakfast was nice, room clean and location was convenient. Would stay again.
Comment from Hotel Management
21 Nov 2023 by Lisa, Hotel Management
Hi Walter!! You’ve been such an awesome soul to have around!! Definitely hope to see you again (:
by A verified traveler
Posted 24 Oct 2023 on Hotels
