Ratings based on 990 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Liked that it had been renovated.
Comment from Hotel Management
29 Apr 2024 by Reservations Department, Hotel Management
Aloha Lani,We appreciate your review and are happy you liked the room renovations. Take care and we hope to see you again in the future!
by A verified traveler
Posted 29 Apr 2024
Great location for walking to explore Waikiki. The kitchenette was very convenient and the room size was excellent.
Comment from Hotel Management
29 Apr 2024 by Reservations Department, Hotel Management
Aloha Lisa,We appreciate your review and hope to see you again in the future!
by A verified traveler from Victoria
Posted 27 Apr 2024
Great place! The free parking can’t be beat, we always found a spot (they are a bit tight). Very kind staff and the rooms are spacious and clean. Only thing to note is they only provide 2-in-1 shampoo/conditioner, so bring your own if you’ll need to wash out salt water in your hair!
Comment from Hotel Management
27 Apr 2024 by Reservations Department, Hotel Management
Aloha Kristen,We appreciate your review and hope to see you again in the future!
by A verified traveler
Posted 8 Apr 2024
Very limited amenities
Comment from Hotel Management
8 Apr 2024 by Reservations Department, Hotel Management
Aloha Jaeeun,We're sorry our hotel did not meet your needs. Please send us an email addressing your concerns so that we can look into this matter. We hope to see you in the future. Take care.
by A verified traveler
Posted 18 Mar 2024
The customer service was amazing! Nicole at the front desk went above and beyond! She is so kind and helpful. She deserves to be employee of the month!
Comment from Hotel Management
18 Mar 2024 by Reservations Department, Hotel Management
Aloha Mindi,We appreciate your review and will pass on your message to Nicole and Management. Take care and we hope to see you again in the future!
by A verified traveler
We love staying here
Posted 31 Jan 2024 on HotelsIlima is a great place to stay in Waikiki. It is located very close to Kuhio Street ( rear entrance to International MarketPlace Shopping Centre, shops, restaurants and bus routes) Rooms are comfortable, and clean, and we like the view at the rear of the property over the lagoon and golf course towards the mountains. However the best thing about the Ilima is its staff - from front desk to housekeeping they are all fantastic. That's why we return each year
Comment from Hotel Management
31 Jan 2024 by Reservations Department, Hotel Management
Aloha TJ,Thank you for returning to the Ilima and for also taking the time to write a review. We are happy to hear you enjoyed your stay with us and look forward to seeing you again in the future! Take care!
by A verified traveler
Posted 27 Jan 2024
Good price range with good spot with Wikiki and other spots.
Comment from Hotel Management
29 Jan 2024 by Reservations Department, Hotel Management
Thank you for your feedback.
by A verified traveler
We will be back
Posted 17 Jan 2024 on HotelsIt’s very comfortable, clean accommodation in a small hotel that is an easy walk to the beach and all of the activity of Waikiki, and close to bus routes and the International Center. The staff are fantastic - surely the most helpful in town! We return most years - no need to look elsewhere for somewhere to stay
Comment from Hotel Management
17 Jan 2024 by Reservations Department, Hotel Management
Thank you very much for your feedback.
by A verified traveler
Sweet stay in Waikiki
Posted 30 Dec 2023 on HotelsFun-filled Waikiki stay after a cruise on NCL Pride of America. Hotel is comfortable and spacious, Really nice to have a full working kitchen...huge time and money saver! Service is amazing, even had unexpected housekeeping on Christmas Day! Staff is helpful and friendly. Area is a block off Kuhio Street, so it's not as noisy and generally quiet for Waikiki. You're literally one block from the International Mall, Dukes Lane, and a host of awesome restaurants and shopping options. Easy walk to the beach, jetty, Duke's Statue, and other attractions. Parking is free, but it's a tight lot, so nothing over 6'3" height. You won't park a truck in here, and there are no nearby parking options, so choose your rental thoughtfully.
Comment from Hotel Management
1 Jan 2024 by Reservations Department, Hotel Management
Aloha Mr Velasco,Thank you for your feedback. Parking is free of charge here at the hotel and subject to a first come first serve basis. If there are no parking stalls available, there is parking across the street at the Island Colony, however, they charge 40 per 24 hour period. We hope to welcome you back in the future!
by A verified traveler
Free parking
Posted 29 Dec 2023 on HotelsThe hotel offers complimentary parking on a first-come, first-served basis. The rooms are spacious and equipped with a kitchenette. Our main complaint is that we occasionally detected cigarette smoke in the room, as if someone nearby was smoking and the smoke entered through the vents. Given our stay on the upper floors, it couldn't have been from the street but seemed to originate within the hotel. Another issue was the shower in the bathroom, which only had a trickling flow.
Comment from Hotel Management
29 Dec 2023 by Reservations Dept., Hotel Management
Aloha,Thank you for your feedback and we are sorry to hear about the cigarette smoke you encountered during your stay. This should not have happened. As for the bathroom, we have water-saving shower heads installed to help conserve water, however, your shower head should not have a trickling flow. I will have the maintenance department follow-up with this issue. In the future, please report any issues with your room to the Front Desk so that they can create a work order or find another room for you.Once again we apologize for the trouble and hope to see you in the future!
