Ratings based on 2,037 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 May 2024
Very good service
by A verified traveler from east lyme
Posted 3 May 2024
Nice location. It is close to the beach, shopping, and restaurants. Staffs are friendly and helpful. They make sure that we have have a happy day and ready to help if needed.
Comment from Hotel Management
3 May 2024 by Guest Services, Hotel Management
Aloha Tien, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had an exceptional stay with us. We're also glad our staff was able to provide top-notch service and you enjoyed our prime location. Hosting you is a pleasure. We look forward to welcoming you back when your travels bring you back to Waikiki.Mahalo nui loa,Guest Services
by A verified traveler from Vancouver
Posted 2 May 2024
It’s a nice property in a great location, however, it is loud. We had a bad experience with the servicing of our room and called the concierge at 3:30 PM to ask when our room would be cleaned. Rather than saying sorry, they first suggested that we may have had our ‘do not disturb’ out, which was not the case but would advise housekeepingnto come and service the room asap. I called back at 4:30 PM to say that housekeeping had still not showed up, this is just not right and just cancel the housekeeping as we want to move on with our day and that we will put out the DND sign so that there is no confusion. Concierge apologised and advised that housekeeping does take place until 5 PM, but would advise housekeeping right away that we no longer need our room serviced. We received a call from the housekeeping manager saying that they had just come to clean out room, however, there was a DND sign out. When I told him that we had cancelled because it was so late and that concierge was going to let you know, he said that I need you to understand that we clean up until 7 PM. For a 5 start hotel charging what they do per night, there was no accountability whatsoever.
by A verified traveler
Posted 2 May 2024
Property was clean and staff was nice but overall just an average place. Nothing special. Pool was area was small and not many amenities. Next time I will pay extra to be on the beach.
Comment from Hotel Management
3 May 2024 by Guest Services, Hotel Management
Aloha Lisa,Mahalo for choosing to stay with us and sharing your experience. We greatly appreciate your kind words regarding our cleanliness and welcoming staff. However, we deeply apologize for any situation in which we may not have exceeded your expectations. Your valuable feedback will be carefully incorporated into our continuous efforts to enhance our services. Should you wish to discuss your stay further, please reach out to us directly. Once again, thank you for staying with us.Mahalo nui loa,Guest Services
by A verified traveler
Posted 1 May 2024
Very disappointed in condition of the property and unfriendliness of the staff. Feels like a bad representation of Honolulu.
by A verified traveler from San Francisco
Posted 1 May 2024
Staff said upgrade my room. but no changes. she said ocean side. but it was partial ocien view
Comment from Hotel Management
2 May 2024 by Guest Services, Hotel Management
Aloha Ninjin,Mahalo for staying with us and bringing this to our attention. We are deeply sorry to hear that we did not exceed your expectations. Providing an exceptional guest experience is our top priority and we greatly value your feedback. We will have the relevant department alerted and we will be taking extra steps to address this concern. Should you wish to discuss your stay further, please feel free to get in touch with us directly. Please accept our deepest apologies and we look forward to the opportunity to host you again.Mahalo nui loa,Guest Services
by A verified traveler
Posted 1 May 2024
Highly recommend staying here the best staff they treat you like family
Comment from Hotel Management
2 May 2024 by Guest Services, Hotel Management
Aloha Mayco, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had an exceptional stay with us. We're also glad our staff was able to provide top-notch service. Hosting you is a pleasure. We look forward to welcoming you back when your travels bring you back to Waikiki.Mahalo nui loa,Guest Services
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
3 May 2024 by Guest Services, Hotel Management
Aloha Yuliia, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a fantastic visit. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services
by A verified traveler
Posted 1 May 2024
Our party of 9 converged to celebrate a milstone and chose what we thought was one of the best hotels. However, the hotel left MUCH to be desired. At 3pm we were told our rooms still weren't ready and we should hang at the pool. After some time in the pool I went to check in. After undressing I turned on the shower to find the tub filling with brown water. I called the front desk upset because I could have been placed in a room that wasn't having this issue and/or informed upon check in which happened moments before. I was told the repairs were nearing completion and after the water had run a few minutes the water would clear. After 10 minutes of the sludge continuing to pour from the pipes I turned off the water, sat on the bed, and fell asleep. When I woke approximately one hour later the water was COLD. A cold shower on day one! There was mold on the shower walls and mold inside the secondary shower head. I was offered a $100 credit for my inconvenience. The bidet spikets were discolored and brownish. Another member of my party woke to a flooded room on day 2. The hallway where a 3rd party member stayed smelled of mold. I booked a spa treatment. Jhaia was amazing! However, the treatment rooms lack sound protection and I could hear the hand dryers being used through a shared wall as well as conversations. I wouldn't stay here again. The staff at the bars and pool were amazing. The hotel is centrally located and right next to the beach, shopping and numerous dining options
Comment from Hotel Management
2 May 2024 by Guest Services, Hotel Management
Aloha Marie,Mahalo for choosing to stay with us and for bringing this matter to our attention. We deeply regret that we were not able to exceed your expectations. Our utmost focus is on delivering an outstanding guest experience, and your feedback holds immense importance to us. We will promptly inform the appropriate department and take additional measures to address this issue. If you would like to engage in a further conversation about your stay, please don't hesitate to contact us directly and ask for the Manager On Duty. Please accept our deepest apologies, and we look forward to the opportunity to welcome you back in the future.Mahalo nui loa,Guest Services
by A verified traveler
Posted 29 Apr 2024
The pool
