Ratings based on 863 Verified Reviews
3.2 Room cleanliness
3.3 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Apr 2024
This should be a low rating, during the reservation and after, there was NO NOTICE that we reserved a condo inside a hotel. There was no daily cleaning of room and we had to pay an extremely high price to get our room cleaned and serviced. This was a condo again no notice during the reservation process was that noted and I will be fighting for reimbursement of the cleaning fee charged to me. That is wrong.
Comment from Hotel Management
16 Apr 2024 by LSI, Hotel Management
Thank you for your feedback, we appreciate it. We are sorry that you we're not satisfied with your stay with us. We mentioned in Expedia website under the policies that units booked under LSI Resorts At Ala Moana are privately managed hotel units at Ala Moana. We apologize for any inconvenience this has caused you.
by A verified traveler
Posted 7 Apr 2024
I booked thru Expedia and upon arrival they couldn't find my booking.
I had a lot of errands to run so I left and came back often before check in and out of the 3 times I asked they COULD NOT FIND MY BOOKING.
I also asked months ahead of time to change my King bed to 2 Queen beds and they completely forgot and couldn't accommodate when I arrived.
Also they threw me in an accessibility room, where the bathroom flooded and water got everywhere the entire time.
Comment from Hotel Management
8 Apr 2024 by LSI, Hotel Management
Thank you for your feedback, we appreciate it. We are sorry if you experienced some inconvenience during your stay. We will take your feedback into account to enhance our services and aim to offer an even better experience in the future.
by A verified traveler
Posted 29 Feb 2024
Comment from Hotel Management
20 Mar 2024 by LSI, Hotel Management
Thank you for your feedback, we appreciate it.
by A verified traveler
Posted 21 Feb 2024
The place was very dated and it wasn’t a great view for beachfront
Comment from Hotel Management
21 Feb 2024 by Tyra, Hotel Management
Hi , We are so sad to hear this from you. We will make sure this will not happened again. Our goal is to make each stay memorable and unforgettable. Your feedback is much appreciated for us to know what needs to be improved.Regards.
by A verified traveler
Posted 16 Feb 2024
The bathroom smelled musty and so did the small room. The smell gave my husband lung problems and both got a headache.
Comment from Hotel Management
16 Feb 2024 by LSI, Hotel Management
Thank you for your feedback, we appreciate it. We apologize for any inconvenience this has caused you. We will take you comments into account to enhance future services and aim to offer an even better experience in the future.
by A verified traveler
Posted 28 Jan 2024
It was well located and convenient
Comment from Hotel Management
28 Jan 2024 by LSI, Hotel Management
Thank you for your feedback, we appreciate it.
by A verified traveler
Posted 20 Jan 2024
Excellent
Comment from Hotel Management
22 Jan 2024 by LSI, Hotel Management
Thank you for your feedback, we appreciate it. Looking forward for your next stay with us!
by A verified traveler from Bloomer
Posted 19 Jan 2024
Comment from Hotel Management
22 Jan 2024 by LSI, Hotel Management
Thank you for your feedback, we appreciate it. We are sorry if you experienced some inconvenience during your stay. We will take your feedback into account to enhance our services and aim to offer an even better experience in the future.
by A verified traveler
Posted 13 Jan 2024
Comment from Hotel Management
16 Jan 2024 by LSI, Hotel Management
Thank you for your feedback, we appreciate it.
by A verified traveler
Posted 4 Jan 2024
This room was under LSI properties, thinking that the stay at Ala Moana Hotel would be like previous stays. This stay, room was dirty, dingy sheets, towels, and shower curtains. No wash towels provided, no service, and if you want toilet tissue, plan on purchasing yourself. Not a great experience at all!
Comment from Hotel Management
9 Jan 2024 by LSI, Hotel Management
Thank you for your feedback, we appreciate it. We will take your comments into account to enhance our services and aim to offer you an even better experience in the future.
