Ratings based on 827 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 May 2024
Ok.
Comment from Hotel Management
7 May 2024 by Tony / Hostel, Hotel Management
Thanks for staying with us。 We appreciate your feedback and forward to welcoming you back in the coming future。
by A verified traveler
Posted 4 May 2024
The hotel is just okay.
Comment from Hotel Management
7 May 2024 by Tony / Hostel, Hotel Management
Thanks for staying with us。 We appreciate your feedback and forward to welcoming you back in the coming future。
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Tony / Hostel, Hotel Management
Thank you for staying with us! We appreciate your feedback and forward to welcoming you back in the coming future.
by A verified traveler from Ramsbury
Posted 8 Apr 2024
Nothing like the photos and certainly nothing like the reviews. Didn't even stay the first night, moved to another hotel within a couple of hours
Comment from Hotel Management
26 Apr 2024 by Tony / Hostel, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience at our hotel did not meet your expectations. Please accept our sincerest apologies for any inconvenience you may have encountered during your stay.We take all guest feedback very seriously and we are committed to providing the best possible experience for all our guests. Your comments have been shared with our team and we will take immediate steps to address the issues you have raised.Thank you once again for bringing this to our attention. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you deserve.Warm regards,Tony LeungAssistant Manager / Hostel
by A verified traveler
Posted 25 Mar 2024
Need some renovations specially for the washroom
Comment from Hotel Management
26 Mar 2024 by BC, Hotel Management
Thank you for staying with us! We appreciate your feedback and forward to welcoming you back in the coming future.
by A verified traveler
Posted 14 Mar 2024
I like the location.
Comment from Hotel Management
16 Mar 2024 by BC, Hotel Management
Thank you for staying with us! We appreciate your feedback and forward to welcoming you back in the coming future.
by A verified traveler
Posted 13 Mar 2024
I don’t have any complain. The environment is so good. The staffs are so nice and polite. I’m really satisfy to stay in Y/Loft.
Comment from Hotel Management
13 Mar 2024 by BC, Hotel Management
Thank you for staying with us! We appreciate your feedback and forward to welcoming you back in the coming future.
by A verified traveler from Cambridge
Posted 11 Mar 2024
Comment from Hotel Management
13 Mar 2024 by BC, Hotel Management
Thank you for staying with us! We appreciate your feedback and forward to welcoming you back in the coming future.
by A verified traveler from Glasgow
Posted 5 Mar 2024
Comment from Hotel Management
26 Mar 2024 by BC, Hotel Management
Thank you for staying with us! We appreciate your feedback and forward to welcoming you back in the coming future.
by A verified traveler
Posted 3 Mar 2024
Quiet and convenient transportation
Comment from Hotel Management
7 Mar 2024 by BC, Hotel Management
Thank you for staying with us! We appreciate your feedback and forward to welcoming you back in the coming future.
