Ratings based on 184 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 May 2023
Great location
by A verified traveler
Not as great as it seems
Posted 12 Aug 2019 on HotelsI chose the Connaught because I had my dog with me and they allow me to bring my dog into the room.The room condition is not as nice as the photo. The room and furniture look old and needs renovation. The receptionist is not friendly. So overall, it wasn't a pleasant stay but I was happy that my dog can stay with me.
by A verified traveler
Posted 16 Jul 2019
Amazing view. Great room size. Nice bed and furniture.
by A verified traveler
Posted 23 May 2019 on Hotels
by A verified traveler
Posted 8 May 2019
by A verified traveler from Atlanta, GA
Posted 6 May 2019
The hotel room was nice and larger than expected. For me the location was not that great and was hard to get a taxi to take me off the island from here. Also the hotel room had a faint smell of fish when I got there late in the evening and did not realize getting there late in the night that a lot of seafood suppliers are very close by and maybe that smell just overpowers.
by A verified traveler
Large rooms, great view!
Posted 30 Mar 2019 on HotelsFor a HK hotel room for the price, I was very impressed by the size of this place. The bed looking out to the bay was a great way to wake up.
by A verified traveler
Bathtub
Posted 28 Mar 2019 on HotelsThis hotel room is quite large and has a very good view of Victoria Harbor and a wonderful bathtub (a rarity in HK)
by A verified traveler
Need to improve
Posted 22 Mar 2019 on HotelsWhen I go inside the room, I see so much hair and dust on the floor. The air-conditioner so noisy and difficult to sleep.
by A verified traveler
Unsafe to stay in this hotel !
Posted 24 Feb 2019 on HotelsAbsolute nightmare!
From check-in I realised that the staff are rude and unprofessional (playing with phone while serving customer)
First morning, fire alarm went on at 6.00am and we had to evacuate the hotel with no explanation! We later figured out that a microwave exploded and a fire started on a room below us!!
No one apologies at any point of time, the hotel was at first smelling bad but after the fire it was smelling smoke everywhere as well our room and personal belonging as well!
No refund and/or compensation and the manager was gone missing for 2 days, leaving guest with no one to deal with the situation.
This hotel is unsafe and the new management is incompetent and putting life of guest by their incompetence (note microwave exploded and was not mishandled despite what staff told us) as we met the guest who were staying on the room below where fire started.
Never experienced anything like that!
After the fire was managed by the firemen they left fire doors open which is unsafe and made the smoky smell propagate at every floor!!!
Disappointing to see this hotel run by incompetent as it used to be well managed under citadines!
Paid for 2 nights where we were not really able to sleep with our 2 kids, who are traumatised by this experience!!!
