Ratings based on 980 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Apr 2024
A small hotel, clean and quiet and walkable to business district. No breakfast but good coffee. Staff very friendly.
Comment from Hotel Management
23 Apr 2024 by cherrie, Hotel Management
Thank you for providing feedback on your recent stay at the hotel. We're glad to hear that you found it to be a small, clean, and quiet hotel. The proximity to the business district and its walkability is a convenience for our guests.It's wonderful to hear that the staff was very friendly during your stay. We believe that excellent service and hospitality are key to providing a memorable experience for our guests.We value your patronage and hope to have the opportunity to serve you again in the future.Best regards,Cherrie NgHotel Manager
by A verified traveler from Singapore
Posted 20 Apr 2024
Great value for money. In the heart of Central. IFC and MTR station is less 10 mins by walk. Property itself is very well maintained. Staff are excellent.
Comment from Hotel Management
23 Apr 2024 by cherrie, Hotel Management
Thank you for sharing your feedback about your recent stay at the hotel. We're thrilled to hear that you found it to be a great value for money. The central location, with proximity to the IFC and MTR station within a 10-minute walk, is indeed convenient for our guests.We're glad to know that the property is well maintained, as we strive to provide a comfortable and enjoyable experience for our guests. It's also wonderful to hear that the staff provided excellent service during your stay. We believe that a dedicated and friendly staff is essential in creating a memorable stay for our guests.We value your patronage and hope to have the opportunity to serve you again in the future.Best regards,Cherrie NgHotel Manager
by A verified traveler from Charlotte
Posted 26 Mar 2024
The mattress was really old.
Comment from Hotel Management
27 Mar 2024 by cherrie, Hotel Management
Thank you for bringing your concerns to our attention regarding the mattress during your recent stay. We apologize for any discomfort caused by the condition of the mattress.We take the comfort of our guests very seriously, and we appreciate your feedback. Our team will thoroughly inspect the mattresses in the room you stayed in and take the necessary steps to address any issues identified. We strive to provide a comfortable and relaxing experience for all our guests, and we apologize for falling short of your expectations in this regard.We value your feedback and would like to assure you that we continuously work on improving our facilities and amenities based on guest feedback. Your comments will be shared with our management team so that they can be taken into consideration for future enhancements.Thank you again for bringing this matter to our attention. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Best regards,Cherrie NgHotel Manager
by A verified traveler
Posted 6 Mar 2024
Friendly and helpful staff. Portable wifi provided was very handy. Staff immediately addressed issue of hard mattress. A mattress topper was provided which made a big difference
Very helpful and responsive. Thank you
Comment from Hotel Management
11 Mar 2024 by cherrie, Hotel Management
Thank you for your wonderful review! We're delighted to hear that our staff was friendly, helpful, and responsive throughout your stay. We're glad that you found the portable WiFi provided to be handy for your needs. We apologize for the issue with the mattress, but we're glad that our staff promptly addressed it by providing a mattress topper, which made a big difference in your comfort. Your satisfaction is important to us, and we're grateful for your kind words. We hope to have the opportunity to welcome you back in the future and provide you with another enjoyable stay. Thank you for choosing our hotel!RegardsCherrie NgHotel Manager
by A verified traveler
Posted 28 Feb 2024
Comment from Hotel Management
1 Mar 2024 by cherrie, Hotel Management
Thank you for your full rating! We appreciate your positive feedback and are delighted to know that you had a satisfactory experience during your stay. We look forward to welcoming you back in the future!Best regards,Cherrie NgHotel Manager
by A verified traveler
Posted 2 Feb 2024
Good location
Comment from Hotel Management
5 Feb 2024 by Cherrie , Hotel Management
Thank you for your feedback! We're glad to hear that you found our location to be good. We strive to provide a convenient and accessible location for our guests. We appreciate your support and hope to have the opportunity to welcome you back in the future.Best regardsCherrie NgHotel Manager
by A verified traveler
Posted 26 Jan 2024
Comment from Hotel Management
29 Jan 2024 by cherrie, Hotel Management
Thank you for taking the time to provide a ranking for our hotel. We appreciate your feedback and value your opinion. Thank you again for your ranking, and we hope to have the opportunity to serve you again in the future.Best regards,,Cherrie NgHotel Manager
by A verified traveler
Another good stay
Posted 22 Jan 2024 on HotelsI love Butterfly. Perfect location, good value, clean and efficient. Very friendly staff. A find!
Comment from Hotel Management
24 Jan 2024 by cherrie, Hotel Management
Thank you for your wonderful feedback! We are thrilled to hear that you love Butterfly. We take pride in our perfect location, offering convenience and easy access to various attractions. It's great to know that you found our hotel to be a good value for your money. Our team works hard to maintain cleanliness and efficiency throughout the hotel to ensure a comfortable stay for our guests.We are especially delighted to hear that our staff provided you with a friendly and welcoming experience. Providing exceptional hospitality is a top priority for us, and we are glad that our efforts have made a positive impression on you.Thank you for choosing Butterfly, and we look forward to welcoming you back for another fantastic stay in the future!Best regardsCherrie NgHotel Manager
by A verified traveler
Perfect Spot
Posted 12 Jan 2024 on HotelsFantastic location!! The hotel has everything you need. We were very comfortable, and the staff helped us in calling cabs and directions on where to go.
The rooms are small, but really comfortable and clean, and again location is great close to the subway and walking distance to a number of restaurants and nightlife!
by A verified traveler
All good except room aircon control
Posted 12 Jan 2024 on HotelsAircon has central control, felt cold even if I switched my in room air con off. Otherwise everything else is good
Comment from Hotel Management
15 Jan 2024 by cherrie, Hotel Management
Thank you for your review! We appreciate your feedback and are glad to hear that you had a good overall experience. We apologize for any inconvenience caused by the central control of the air conditioning system. We understand that it may have felt cold in your room even when you switched off the air conditioning.In the future, if you encounter a similar situation, please don't hesitate to reach out to our staff. We have portable heaters available for rent, which can help provide additional warmth and ensure your comfort during your stay. Our team is always ready to assist with any requests or concerns to make your stay as enjoyable as possible.We appreciate your understanding and hope to have the opportunity to welcome you back in the future. Thank you for choosing our hotel!Best regardsCherrie NgHotel Manager
