Ratings based on 287 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Apr 2024
Thought the trains and highway noise would be a problem but they weren’t. The bed was comfy. Clean and no complaints. Nice coffee shop and a Starbucks just a block away.
Comment from Hotel Management
22 Apr 2024 by Rick, Hotel Management
Dear guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay at Regency Inn Hondo and that the noise from the trains and highway did not pose a problem for you. It's fantastic to know that you found the bed comfortable and that your room met your expectations in terms of cleanliness. We take great pride in providing a clean and comfortable environment for our guests.We are also pleased to hear that you enjoyed the convenience of having a nice coffee shop nearby and a Starbucks just a block away. We always aim to provide our guests with a variety of options for dining and amenities in the surrounding area.Thank you for choosing to stay with us at Regency Inn Hondo. We hope to have the pleasure of welcoming you back again in the future!
by A verified traveler
Posted 24 Mar 2024
It was ok thought it had a built in stove but I guess that's in the off
Comment from Hotel Management
29 Mar 2024 by Hondo Regency Management Team, Hotel Management
Thank you for sharing your feedback with us. We appreciate your rating of 4 out of 5 and your comments regarding your recent stay at Hondo Regency.We are glad to hear that you found your experience to be satisfactory overall. We apologize for any confusion regarding the availability of a built-in stove in your room. We will review our room descriptions to ensure that all amenities are clearly communicated to our guests.Your feedback is important to us as we strive to provide the best possible experience for all our guests. If there are any other aspects of your stay that you would like to discuss or if there is anything we can do to improve your experience in the future, please feel free to reach out to us directly.Thank you for choosing Hondo Regency. We hope to have the opportunity to welcome you back for another stay and exceed your expectations.Warm regards,Hondo Regency Management Team
by A verified traveler
Posted 11 Mar 2024
Nice place to rest when driving all day. Quite and clean.
Comment from Hotel Management
29 Mar 2024 by Rick P, Hotel Management
We want to express our gratitude for taking the time to share your feedback with us. Your perfect rating of 5 out of 5 and your kind words about your recent stay at Hondo Regency mean a lot to us.We are thrilled to hear that you found our hotel to be a nice place to rest after a long day of driving. Providing a quiet and clean environment for our guests to relax and rejuvenate is a top priority for us, and we are delighted that we were able to meet your expectations in this regard.Your feedback is greatly appreciated by the entire team at Hondo Regency. We are committed to maintaining high standards of cleanliness and comfort to ensure that all our guests have a pleasant stay.Thank you for choosing Hondo Regency for your accommodation needs. We look forward to welcoming you back in the future and providing you with another excellent experience.Warm regards,Hondo Regency Management Team
by A verified traveler
Posted 4 Mar 2024
Comment from Hotel Management
29 Mar 2024 by Rick P, Hotel Management
Thank you for taking the time to share your feedback with us. We appreciate your rating of 4 out of 5 for your recent stay at Hondo Regency.Your input is valuable to us as we continuously strive to improve and enhance the experience we offer to our guests. If there are any specific areas where you believe we can make further improvements or if you have any suggestions for us, please feel free to share them with us.We are glad to hear that you chose Hondo Regency for your stay, and we hope that you had a comfortable and pleasant experience overall. Your satisfaction is important to us, and we will take your feedback into consideration as we work to provide the best possible service to our guests.Thank you once again for choosing Hondo Regency. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,Hondo Regency Management Team
by A verified traveler
Posted 20 Feb 2024
Great every time
Comment from Hotel Management
21 Feb 2024 by Rick, Hotel Management
Thank you for your positive feedback! We are delighted to hear that you have had great experiences with us at Hondo Regency Inn in the past. Providing exceptional service and comfortable accommodations to our guests is always our top priority, and we are thrilled to know that we have met your expectations consistently.Your continued support and loyalty mean a great deal to us, and we look forward to welcoming you back for many more enjoyable stays in the future. If there is anything specific you would like to share or any special requests for your next visit, please do not hesitate to let us know. We are here to ensure that you have a wonderful and memorable experience each time you stay with us.Thank you for choosing Hondo Regency Inn, and we can't wait to have you back with us soon!
by A verified traveler
Posted 10 Feb 2024
The room was small and sparsely furnished. We had allergy issues until we left the room. I have stayed there several times over the past 25 years but this is the last time.
Comment from Hotel Management
10 Feb 2024 by Rick, Hotel Management
We sincerely apologize for the experience you had during your recent stay at Hondo Regency Inn. Providing a comfortable and welcoming environment for our guests is our top priority, and we regret that we fell short of your expectations on this occasion.Your feedback is extremely important to us, and we take your concerns seriously. We will thoroughly investigate the issues you've raised regarding the room's size, furnishings, and the allergy issues you encountered. Our goal is to address these matters promptly and make the necessary improvements to prevent similar issues from occurring in the future.We value your loyalty as a long-time guest, and we are truly disappointed to hear that this experience has led you to reconsider future stays with us. We hope you will allow us the opportunity to regain your trust and demonstrate the high standards of hospitality that we strive to uphold.Please feel free to reach out to our management team directly so that we can further discuss your experience and work towards a resolution. Your satisfaction is important to us, and we would appreciate the chance to make amends. Thank you for taking the time to share your concerns, and we hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 8 Feb 2024
Unique driveway condition with WW1 foxhole and mini lake.
Comment from Hotel Management
8 Feb 2024 by Rick, Hotel Management
Thank you for bringing this to our attention. At Hondo Regency Inn, we strive to provide a comfortable and enjoyable experience for all our guests. We understand that unique driveway conditions can arise, and we are committed to addressing them promptly and effectively.We will assess the situation and take appropriate measures to ensure the safety and convenience of our guests. Your feedback is valuable to us, and we appreciate your understanding as we work to resolve this matter. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. Thank you for choosing Hondo Regency Inn, and we look forward to serving you.
by A verified traveler
Posted 17 Jan 2024
Comment from Hotel Management
1 Feb 2024 by Rick, Hotel Management
Thank you for the excellent rating! We're thrilled to hear that you had a wonderful experience at Hondo Regency Inn. Your satisfaction is our top priority, and we're delighted that we were able to provide you with a 5-star experience. We appreciate your feedback and look forward to welcoming you back for another exceptional stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Thank you for choosing Hondo Regency Inn!
by A verified traveler
Posted 12 Jan 2024
quiet, nice room, old linens, and bedding ..
Comment from Hotel Management
12 Jan 2024 by Rick, Hotel Management
Thank you for providing your feedback. We're pleased to hear that you enjoyed a quiet and nice room during your stay at Hondo Regency Inn. We appreciate your high rating and the positive aspects of your experience.We also take note of your comments regarding the linens and bedding. Your feedback is important to us, and we will use it to improve the quality of our accommodations.We hope to have the opportunity to welcome you back for another great stay in the future. If there's anything else we can do to further enhance your experience, please don't hesitate to let us know. Thank you for choosing Hondo Regency Inn!
by A verified traveler
Posted 1 Jan 2024 on CheapTickets
Comment from Hotel Management
12 Jan 2024 by Rick , Hotel Management
Thank you for the excellent rating! We're thrilled to hear that you had a wonderful experience at Hondo Regency Inn. Your satisfaction is our top priority, and we're delighted that we were able to provide you with a 5-star experience. We appreciate your feedback and look forward to welcoming you back for another exceptional stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Thank you for choosing Hondo Regency Inn!
