Ratings based on 687 Verified Reviews
2.8 Room cleanliness
2.8 Service & staff
2.8 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from san diego
Posted 25 May 2024
The room isn't as nice as they are in the photos.
Comment from Hotel Management
26 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi jesse! We apologize if the room did not meet your expectations based on the photos. We strive to accurately represent our accommodations through our online images, and we regret if there was a discrepancy in your experience.Your feedback is valuable to us, and we will review our photos and descriptions to ensure they accurately reflect the current condition of our rooms. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfying experience in the future. If there is anything else we can do to assist you, please don't hesitate to let us know.
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
3 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi Jaccob! Thank you for taking the time to leave us a rating. If there was any way we could make your next stay a much more positive experience, do not hesitate to reach out to us and let us know how we can improve.
by A verified traveler
Posted 10 Mar 2024
Best placed and affordable place on Sunset.
Comment from Hotel Management
10 Mar 2024 by MP - Guest Relations Manager , Hotel Management
Hello Jordan, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!
by A verified traveler
Posted 19 Feb 2024
Outdated, dirty, smelly room. For $175 a night, I’d expect much better.
Comment from Hotel Management
20 Feb 2024 by MP - Guest Relations Manager , Hotel Management
Hello Mike, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.
by A verified traveler
Posted 18 Feb 2024
Comment from Hotel Management
20 Feb 2024 by MP - Guest Relations Manager , Hotel Management
Hello Amber, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.
by A verified traveler
Worst hotel
Posted 17 Feb 2024 on HotelsWorst hotel. Pictures look nice but rooms are really dirty. Beds make a lot of noise. Guy at the front has eyes on you all the time watching every move you make. I wouldn’t doubt if he has cameras in the room.
Comment from Hotel Management
17 Feb 2024 by MP - Guest Relations Manager , Hotel Management
Hello Oscar, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.
by A verified traveler
Posted 4 Jan 2024
Convenience.
Comment from Hotel Management
13 Jan 2024 by MP - Guest Relations Manager, Hotel Management
Hello Bienvenido, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!
by A verified traveler
Posted 29 Dec 2023 on Hotels
The check in was bobinden the window not friendly at all the room wasn’t clean.the sheets were dirty and had cigarette burn holes. Bathroom not that clean and not enough soap shampoo no hair dryer. TV didn’t work. Noisy motorcycles in the parking were loud noises .
Comment from Hotel Management
1 Jan 2024 by MP - Guest Relations Manager, Hotel Management
Hello Mahin, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.
by A verified traveler
Posted 17 Dec 2023 on Hotels
Comment from Hotel Management
19 Dec 2023 by MP - Guest Relations Manager, Hotel Management
Hello Ricardo, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.
by A verified traveler
Posted 13 Dec 2023
Comment from Hotel Management
17 Dec 2023 by MP - Guest Relations Manager, Hotel Management
Hello Rosalva, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.
