Ratings based on 966 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
Our air conditioning stopped working when we were getting ready.. Not enough towels and wash clothes for four people.
Comment from Hotel Management
11 Jun 2024 by Michael Gillmer General Manager, Hotel Management
Dear Michael, Thank you for staying with us at Holiday Inn Fort Lauderdale Airport and for your generous rating. We regret not meeting all of your expectations and apologize for the concerns you had with the air unit in your room. We will address this appropriately, and we want to thank you for your patience. We are also sorry for the lack of towels and wash clothes during your stay. We will share your comments with the appropriate teams to ensure such oversights are not repeated. We appreciate your feedback as we are dedicated to improving our guest experience. It would be a pleasure to welcome you back to our hotel.Michael GillmerGeneral Manager
by A verified traveler
Posted 9 Jun 2024
Comfy bed. Soft pillows
Comment from Hotel Management
10 Jun 2024 by Michael Gillmer General Manager, Hotel Management
Dear Ana, We are happy your stay at the Holiday Inn Fort Lauderdale Airport was such a pleasant experience! We are delighted that you loved our comfortable beds and pillows and got a great night's sleep. It is our top priority to provide a refreshing, relaxing stay to every guest; therefore, we appreciate your kind remarks. Thank you for choosing us. We look forward to your next visit.Michael GillmerGeneral Manager
by A verified traveler
Posted 8 Jun 2024
Comment from Hotel Management
10 Jun 2024 by Michael Gillmer General Manager, Hotel Management
Dear Harish, Thank you for choosing us for your recent visit to the city. We hope your overall stay was enjoyable; however, we regret that you did not leave completely satisfied. We are grateful for your feedback, as this helps us improve going forward. It was a pleasure having you as our guest, and we hope you will choose to stay with us again the next time you are in the area.Michael GillmerGeneral Manager
by A verified traveler
Posted 7 Jun 2024
Very good services thank you
Comment from Hotel Management
8 Jun 2024 by General Manager , Hotel Management
Dear Jose, We are incredibly pleased you enjoyed your stay at Holiday Inn Fort Lauderdale Airport, and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit the area. Michael Gillmer,General Manager
by A verified traveler
Posted 7 Jun 2024
Our flight arrived at 10 am and I called the hotel for a shuttle. Shuttle arrived in about 30 minutes. When I got to the front desk, the young lady who was there said she had already put me down for early check in when I called! She was absolutely wonderful! I’m sorry I forgot her name! We were in town for the New York Rangers game. I asked her if there was anything in the area walkable that would be interesting and she directed me to the farmers market that was about a 15 minute walk. Also when we arrived, she said we could jump in the pool, so we did. We were able to get into our room at about 12:30. I really have no complaints.
Comment from Hotel Management
8 Jun 2024 by General Manager , Hotel Management
Dear Judd, On behalf of our entire team at the Holiday Inn Fort Lauderdale Airport, thanks for the excellent comments! All of our associates work hard to deliver a great experience, and we appreciate you mentioning our devoted front desk associate made your stay memorable. Thank you for choosing us while in the city to attend a game. We enjoyed having you as our guest, and we hope to welcome you back soon on your next visit to Fort Lauderdale. Michael Gillmer,General Manager
by A verified traveler from Erie
Posted 6 Jun 2024
The hotel staff is very nice and they know a lot about the surrounding area. They definitely took time to explain things to us and they also had everything we needed every time we asked also the cleaning staff was very personable. They were kind and they were very pleasant to talk to. The only thing I didn’t really care for was that the pool closed rather early I would’ve liked to at least have it opened until midnight being that we did a lot of our adventures during the day that fell into the late evening, so it would’ve been nice to hang out at the pool later in the evening maybe an adult swim time could be something to consider. As well as the early close of the bar. That kinda sucked . But the staff you guys have : amazing ! I cannot remember the younger lady names … she did tell me . She was the sweetest.. looked about 21-25 white lady wore a suit … recommended coffee to us … seemed like she never left lol.
Comment from Hotel Management
8 Jun 2024 by General Manager , Hotel Management
Dear Kimberly, We are thrilled that our staff helped to make your stay memorable. We believe we have the best team in town, and we work hard every day to deliver outstanding service. It's rewarding to hear that we exceeded your expectations, and we will share your kind words with them. Additionally, we have noted your suggestions regarding our pool and bar working hours. We will share your comments with our leadership team as we are always looking for ways to enhance our guest experience. Thank you for choosing Holiday Inn Fort Lauderdale Airport, and we look forward to welcoming you again soon. Michael Gillmer,General Manager
by A verified traveler
Posted 6 Jun 2024
Very clean and the breakfast was good. Better than a continental breakfast.
Comment from Hotel Management
7 Jun 2024 by Michael Gillmer General Manager, Hotel Management
Dear Paul, Thank you for taking time to review your experience at Holiday Inn Fort Lauderdale Airport. We are delighted that you had a memorable stay with us. Thank you also for taking notice of our spotless property and the quality of our breakfast buffet. Our team is committed to ensuring that your day gets started off on the right note. We will enjoy sharing your kind remarks with them. We hope to be your hotel of choice whenever your travels bring you back to the city.Michael GillmerGeneral Manager
by A verified traveler
Posted 5 Jun 2024
Comment from Hotel Management
6 Jun 2024 by Michael Gillmer General Manager, Hotel Management
Dear Niska, We appreciate you taking the time to leave your kind rating for Holiday Inn Fort Lauderdale Airport. Your satisfaction is important to us; therefore, we are thrilled to have met your expectations. We hope to see you again soon!Michael GillmerGeneral Manager
by A verified traveler
Posted 4 Jun 2024
My family and I came from Canada for Vacation. Very friendly staff especially Nakita and Eline (Breakfast ladies). I would definitely come back. The only thing I would suggest the Hotel Manager/owner to invest in is new carpet all throughout! The floors were very sticky and old. Other then that my stay was great the pool is gorgeous!.
Comment from Hotel Management
6 Jun 2024 by Michael Gillmer General Manager, Hotel Management
Dear Lucia, Thank you for taking the time to share your kind review of Holiday Inn Fort Lauderdale Airport. We are thrilled everything was perfect for you and your family, and your stay exceeded your expectations! Thank you for mentioning our staff, particularly Nakita and Eline. They are a true asset to our team, and we will be sure to share your compliments with them. However, we apologize for the concerns you had about the carpet in your room; thank you for bringing this to our attention. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. Once more, thank you for your feedback, and we hope to see you again soon!Michael GillmerGeneral Manager
by A verified traveler from Brooklyn
Posted 3 Jun 2024
The rooms were unfortunately very outdated. The service from staff was just ok. Nobody tealy
Comment from Hotel Management
4 Jun 2024 by General Manager, Hotel Management
Dear Jennifer, Thank you for being our guest at Holiday Inn Ft. Lauderdale and for your feedback. We are pleased to know that your overall stay was pleasant. However, we are sorry for the inconvenience you had with your room and that you felt it needed updating. We will share your comments with the appropriate departments for our future plans. We appreciate your patience and hope to see you again soon.Michael GillmerGeneral Manager
