Ratings based on 982 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jun 2024
Comment from Hotel Management
10 Jun 2024 by Hotel Manager, Hotel Management
Dear Abigail,Thank you for your rating! We are pleased to hear that you had a pleasant overall experience during your stay with us. If there is something special you believe we could improve on to gain that extra star the next time, please let us know. We appreciate your feedback and hope to welcome you back for a better experience in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 7 Jun 2024
Was great and let us check in sooner which was greatly appreciated!
Comment from Hotel Management
8 Jun 2024 by Hotel Manager, Hotel Management
Dear Alicia,Hello! We're delighted to hear that you had a great experience during your stay with us! Providing flexibility and accommodating our guest's needs is important to us, and we're glad that we could check you in sooner to enhance your experience. We appreciate your positive feedback and look forward to welcoming you back for another wonderful stay in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 2 Jun 2024
good place to stay clean room
Comment from Hotel Management
3 Jun 2024 by Hotel Manager, Hotel Management
Dear Majed,We're thrilled to hear that you found our hotel to be a good place to stay and that your room was clean! Providing a comfortable and clean environment for our guests is our priority. We hope to welcome you back for another enjoyable stay soon!Sincerely, Hotel Manager
by A verified traveler
Posted 30 May 2024
Staff was friendly and room was clean, but the bedside lamp did not operate. Also the rollup window curtain did not function.
The most aggravating condition was the lack of functional Wi-Fi or internet service in the hotel and dining room during our entire stay.
Comment from Hotel Management
31 May 2024 by Hotel Manager, Hotel Management
Dear James,Thank you for sharing your experience with us. We're glad to hear that our staff was friendly and that your room was clean. However, we apologize for the issues you encountered with the bedside lamp and the roll-up window curtain. We understand that these inconveniences can affect your stay. Additionally, we apologize for the lack of functional Wi-Fi or internet service during your entire stay. We take your feedback seriously and will address these issues to ensure a better experience for our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 29 May 2024
The property is very well kept and they pay attention to it. Maintenance is top notch, and obviously carefully review everything to stay on top of things. It's in a decent area, and TGI Fridays just opened next door so walked over there and enjoyed dinner. Thank you!
Comment from Hotel Management
30 May 2024 by Hotel Manager, Hotel Management
Dear Jeffrey,We're thrilled to hear that you appreciated the well-maintained property and top-notch maintenance during your stay! It's fantastic to know that our team's careful attention to detail didn't go unnoticed. We're also glad you enjoyed the convenience of the nearby TGI Fridays for dinner. Thank you for your kind words, and we look forward to welcoming you back for another great stay in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 28 May 2024
NOISY: If you're not a deep sleeper, look elsewhere! The walls and ceilings are paper thin - it sounded as though the people above us were rearranging furniture until midnight each night and then again at 6AM. The old school courtyard design also causes a lot of noise - the room cleaners moving their carts outside sounds like a jet plane flying over the room and the maintenance guys start talking loudly at 7AM. Other than that, the beds were comfortable, but this was a typical 2-3 star maotel.
Comment from Hotel Management
29 May 2024 by Hotel Manager, Hotel Management
Dear LEO,We apologize for the noise disturbances you experienced during your stay. Your comfort and satisfaction are important to us, and we regret that we fell short of providing a peaceful environment for you. We appreciate your feedback regarding the noise level and will take steps to address this issue to improve the overall guest experience. Thank you for your comments about the comfortable beds, and we apologize for any inconvenience caused. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay.Sincerely, Hotel Manager
by A verified traveler
Posted 26 May 2024
Front desk staff were super friendly and helpful!
Comment from Hotel Management
27 May 2024 by Hotel Manager, Hotel Management
Dear Genesis,We're thrilled to hear that our front desk staff made such a positive impression on you! Providing friendly and helpful service is a top priority for us, and we're delighted that our team exceeded your expectations. Thank you for your kind words, and we hope to welcome you back for another wonderful stay in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
27 May 2024 by Hotel Manager, Hotel Management
Dear Maria,Thank you for the perfect rating! We're thrilled to hear that you had such a positive experience with us. If there's anything specific that made your stay exceptional or if you have any suggestions for improvement, please let us know. We appreciate your feedback and hope to have the opportunity to welcome you back for another fantastic stay in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 23 May 2024
Great overalll
Comment from Hotel Management
24 May 2024 by Hotel Manager, Hotel Management
Dear Juliette,Thank you for your positive review! We're delighted to hear that you had a great overall experience with us. Your satisfaction is our top priority, and we're thrilled to have met your expectations. We look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager
by A verified traveler from Chino Hills
Posted 22 May 2024
Comment from Hotel Management
24 May 2024 by Hotel Manager, Hotel Management
Dear KATHERINE,Thank you for your review! We're delighted to hear that you had a perfect stay at our hotel. Providing exceptional experiences for our guests is our ultimate goal, and we're thrilled that we succeeded in meeting your expectations. Your satisfaction means everything to us and we look forward to your return for another unforgettable stay!Sincerely, Hotel Manager
