Ratings based on 1,440 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Yorktown
Posted 14 Jun 2024
Nice size rooms. Friendly staff. Only negative was the room never got cool enough.
by A verified traveler from ROGERS
Posted 13 Jun 2024
We stayed 2 nights and the whole staff was so friendly but I give my special recognition to Wilson the Valet parking guy. This person was so helpful since the time we step out of our car but he also helped a family that got stocked on their car on the street flooded
I will stay again if I need to
by A verified traveler
Posted 12 Jun 2024
The only things I would say I didn’t like, is that they didn’t have self parking ONLY valet
Comment from Hotel Management
12 Jun 2024 by GM, Hotel Management
Dear Kelbyn, thank you for taking the time to share about your recent visit. While we're pleased to know you had an overall pleasant stay, we do apologize for any disappointment caused by our parking arrangements. We are grateful for your valuable insight and hope you will give us another chance to provide you with an even better experience the next time your travels bring you this way. Regards,Nelvis PerezGeneral Manager
by A verified traveler from Chatsworth
Posted 10 Jun 2024
The resort, not very clean. The service people not very nice.
Comment from Hotel Management
10 Jun 2024 by GM, Hotel Management
Dear Alla, thank you for choosing our hotel for your recent stay and for taking the time to post your feedback. We hope you will accept our apologies for any disappointment caused by the condition of our hotel and the level of service you received from our team. We take comments like yours seriously as we continuously strive to improve our guest experience, and you have our assurance that we will address these matters appropriately. We hope you will give us another chance to show you our commitment to exceptional hospitality! Thank you again, and we wish you all the best with your travels.Regards, Nelvis PerezGeneral Manager
by A verified traveler
Posted 9 Jun 2024
The pool was awesome and Sonya at the bar was great
Comment from Hotel Management
9 Jun 2024 by John M. , Hotel Management
Thank you for the great feedback! Glad you enjoyed the pool and service from Sonya. We will be sure to share the feedback with the team to celebrate. Come back and visit us again soon!
by A verified traveler
Posted 9 Jun 2024
The property is veautiful and well maintained
Comment from Hotel Management
9 Jun 2024 by John M. , Hotel Management
Thank you for the great comments, Mario! We are so glad to hear you enjoyed our property. We much look forward to welcoming you back sometime in the not too distant future!
by A verified traveler
Posted 8 Jun 2024
They charged me extra for the stay even though they weren’t
Comment from Hotel Management
9 Jun 2024 by DT, Hotel Management
sorry!! and thanks for your feedback !!
by A verified traveler
Posted 4 Jun 2024
Hotel was clean, staff was friendly
Comment from Hotel Management
4 Jun 2024 by AA, Hotel Management
We are truly thrilled with your review, your feedback will be share with our associates to ensure our guests continue receiving the experience they expect and deserve. We are truly grateful for your feedback and hope you will share your experience with your friends and family, as we anticipate your return in the shortest interim, when we can once again show you our level of commitment in delivering exceptional hospitality.
by A verified traveler
Posted 3 Jun 2024
We had stayed at this hotel before and we loved it, that’s why we kept on coming back, but this time our experience was a little different from previous times. We need an iron and we didn’t have one in our room so we called the front desk and they told us that someone would bring it up to us soon. Two hours later we still didn’t have it and we were late for an engagement we had. The manager was nice enough to return our daily fee but that really didn’t change anything about us being late to the dinner we had booked.
Comment from Hotel Management
3 Jun 2024 by GM, Hotel Management
Dear Zeyther, we appreciate your loyalty to our hotel, and we want to apologize for disappointing you during your most recent visit. Our goal is to ensure each and every guest request is fulfilled in a timely manner, and we sincerely apologize for the inconvenience caused by the delay you experienced. Your comments will be reviewed with our team to ensure we focus on preventing such issues moving forward. We are truly grateful for your patience and hope you will revisit and so we can provide you with the exceptional experience you deserve.Regards,Nelvis PerezGeneral Manager
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
3 Jun 2024 by GM, Hotel Management
Dear Juan, thank you for taking the time to rate your recent visit. While we're pleased to know you had an overall pleasant stay, we do apologize for any areas in which we may have fallen short of your expectations. We hope you will give us another chance to provide you with a better experience the next time your travels bring you this way. Regards,Nelvis PerezGeneral Manager
