Ratings based on 175 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
Had a good experience
Comment from Hotel Management
26 May 2024 by Front Desk Agent, Hotel Management
Thank you Edwin for leaving us a review. We're glad you had a good experience with us and hope to see you again soon. Have a great rest of your day!
by A verified traveler
Posted 25 May 2024
Very clean, great staff
Comment from Hotel Management
25 May 2024 by Front Desk Agent, Hotel Management
Thank you Stacey for leaving us a review. We very much appreciate it and are glad you enjoyed your stay with us. We hope to see you again soon!
by A verified traveler
Posted 24 May 2024
Staff needs better training. Pillow cases dirty
Comment from Hotel Management
24 May 2024 by Victoria Sarria, Front Desk, Hotel Management
Dear guest, we are so sorry for the inconvenience during your stay. We do hope that you would be willing to try the Holiday Inn Express again during your next adventure.Wishing you happy and safe travel.
by A verified traveler from Laguna Niguel
Posted 20 May 2024
Excellent stay! The property looks new and everything was clean. Alex who checked us in was friendly and gave us an excellent t restaurant recommendation for dinner too!
Comment from Hotel Management
20 May 2024 by Front Desk Agent, Hotel Management
Hello Heather, thank you very much for taking the time to leave us a review. We greatly appreciate it and are very glad you had an excellent time with us and got to enjoy some of our local restaurants. We hope to see you again soon! Have a great rest of your week.
by A verified traveler
Posted 20 May 2024
CLEAN! I love a clean hotel and polite staff. This has both. Zero issues. Thanks for the pleasant stay.
Comment from Hotel Management
20 May 2024 by Front Desk Agent, Hotel Management
Thank you very much for leaving us a review. We're glad you enjoyed your stay with us and hope to see you again. Have a great rest of your week!
by A verified traveler
Posted 15 May 2024
Staff were very efficient and friendly. Room was spotless
Comment from Hotel Management
17 May 2024 by Jadan Williams - Front Desk Agent, Hotel Management
We here on behalf of Holiday Inn Express would like to thank you for your stay and feedback! We look forward to having you back here.
by A verified traveler
Posted 13 May 2024
This place was clean all the service was excellent
by A verified traveler
Posted 10 May 2024
My friend and I were traveling on motorcycles. One of the days it was raining and they let us park our bikes under the covered area where you drive in to check in the hotel with no problems. We really appreciated it.
Comment from Hotel Management
10 May 2024 by Jocelyn Cruz Front Desk , Hotel Management
Hey Christine,First and foremost thank you for taking the time to give us feedback of your stay.I am glad we where able to excide your expectations. We are hoping to have stay at our hotel in your next Journey!
by A verified traveler
Posted 5 May 2024
Clean and organized
Comment from Hotel Management
5 May 2024 by Rebekah Rodriguez -front desk, Hotel Management
Goodmorning Mr.Guedes thank you for taking the time to give us your review were so happy to hear you enjoyed your stay. were also glad yo hear you loved our selection of breakfast. we hope to see you soon in the future again!
by A verified traveler
Posted 30 Apr 2024
Very nice staff and the breakfast was great.
Comment from Hotel Management
4 May 2024 by Front Desk , Hotel Management
Hello Luz, thank you very much for leaving us a review. We're glad you enjoyed your stay with us and hope to see you again.
