Ratings based on 669 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 May 2024
The receptionist and he was great to work with.
by A verified traveler
Posted 6 May 2024
The beds were very comfortable, but there is some major cleaning that needs to be done.
by A verified traveler
Posted 27 Apr 2024
.
by A verified traveler
Posted 1 Apr 2024
The ice machine was broken. However, an employee did offer me ice from a bag that had been purchased.
by A verified traveler
Posted 17 Mar 2024
Ok for the price. Told me to call in the morning and ask my questions bc he didn’t deal with that stuff….late checkout?!??
by A verified traveler
Posted 4 Mar 2024
Comment from Hotel Management
10 Mar 2024 by Allie, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
by A verified traveler
Posted 15 Jan 2024
The front desk was very proactive when I was given a room that hadn't been cleaned yet...I got a new one very fast...the new room was very clean and comfortable...my only concern was that the blackout drapes didn't cover the entire window...so only some semi-view blocking drapes were in place...which led me to believe that anyone could look into my room...management might want to re-evaluate that decision...
Comment from Hotel Management
6 Feb 2024 by Allie, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
by A verified traveler
Posted 28 Nov 2023
Comment from Hotel Management
6 Feb 2024 by Allie, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
by A verified traveler
Posted 22 Oct 2023
Our room had an awful smell. Thankfully the window opened because I gagged when we walked in. The carpet in the hallway and on the stairway desperately needed a vacuum. When we checked in the man at the counter wasn’t welcoming at all. He told us due to his computer having issues he didn’t have a king room for us so he put us in a queen. Okay, whatever. But I didn’t appreciate still being charged for a king room. If anything I should have received an additional discount for the inconvenience. Thankfully the bed was clean and comfortable and the man at the desk when we checked out was much friendlier. I’d stay again if I had to but I wish I would have just spent the extra $50 for a better experience.
Comment from Hotel Management
9 Nov 2023 by Hotel Management, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
by A verified traveler from Saginaw
Posted 21 Oct 2023
Staff was nice but the property is run down and not cleaned well at all. The walls were filthy in the room and it smelled moldy. Furniture looks new but it’s inside a rundown old building that’s very poorly cleaned.
Comment from Hotel Management
22 Oct 2023 by Allie, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
