Ratings based on 184 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Katrina Cumberbatch, Hotel Management
Dear Steven,Thank you for your perfect 5/5 rating. We truly appreciate it.We would love to welcome you back for another flawless holiday!
by A verified traveler
Posted 30 May 2024
What a beautiful location. We had a really nice, large, beachfront room, with nice large bathroom. Room us as advertised and we did lay out on the balcony in the sun as the waves rolled in.
The beach is wonderful. Crystal clear warm water that has a nice shallow part, sandy beach that was easy to walk on. I loved that getting a beach chair and umbrella were always easy no matter the time of day.
The staff were all so friendly! Tge grounds were so well maintained!
We started each day with the nice fresh breakfast, which was included, and were always given a nice table overlooking the water.
Picture perfect!
Comment from Hotel Management
12 Jun 2024 by Katrina Cumberbatch, Hotel Management
Dear Kathleen,You have truly experienced and captured an amazing holiday at Fairmont Royal Pavilion! We are thrilled that you were here to be part of what we offer our valued guests. It would be our pleasure to take good care of you in the near future.
by A verified traveler
Posted 23 May 2024
Great beach and awesome food available. Quiet and beautiful in all regards.
Comment from Hotel Management
29 May 2024 by Katrina Cumberbatch, Hotel Management
Dear Devon John,Thank you so much for choosing Fairmont Royal Pavilion and for this inspiring feedback! We are thrilled that you were able to join us and experience only the best, which is what you deserve.We appreciate you being our valued guest and hope to have the pleasure of warmly welcoming you back to Barbados soon.
by A verified traveler
Posted 28 Mar 2024
Great staff but hotel is a bit tired
by A verified traveler
Posted 9 Jan 2024
A lovely hotel the ocean view room was well appointed comfortable and quiet with a lovely large balcony with comfortable seating. Very good restaurants and bar with new furniture. The breakfasts are very good. Access to beach was easy. The ONLY downside they need to get the beach service sorted, it's all a bit haphazard and disorganised and they are missing out on revenue. The food and drinks are reasonably priced. The extensive gardens and ground are very well maintained. Lovely stay and very friendly and helpful staff.
Comment from Hotel Management
12 Jan 2024 by Katrina Cumberbatch, Hotel Management
Dear Tim,We truly appreciate your taking your precious time to share your feedback of your recent stay at Fairmont Royal Pavilion. We are glad to read that you enjoyed our resort’s luxury guest room accommodations, food and beverages offerings and well-maintained grounds. As well, we are delighted to hear that you had a pleasurable experience with our friendly and helpful staff.We have shared your additional comments regarding the beach service with our service management teams for review. Please be assured that we take immense pride in training and coaching our staff members to provide five-star service to all our guests, and we sincerely apologize that your expectations were not met. Should you plan a return visit to Barbados, we will love to welcome you back to Fairmont Royal Pavilion.
by A verified traveler
Posted 1 Nov 2023
Staff is very helpful and trying to resolve problems there and then.
Comment from Hotel Management
2 Nov 2023 by Katrina Cumberbatch, Hotel Management
Dear ENIS,Thank you for taking time to share your feedback, and being our valued guest. It is always a pleasure to receive positive feedback about our staff. They take immense pride in their work and strive to create memorable experiences for all our guests, which includes being as helpful as possible. We hope to have the pleasure of taking care of you once again in the future.
by A verified traveler
Posted 27 Oct 2023
The best staff hospitality I’ve experienced in the Caribbean.
Comment from Hotel Management
30 Oct 2023 by Katrina Cumberbatch, Hotel Management
Dear Janet,We truly appreciate your kind sentiments regarding the hospitality extended to you by our staff. Each team member takes immense pride in creating magical moments for all of our valued guests. Thank you for acknowledging these efforts and it would be our pleasure to welcome you back to Barbados and to Fairmont Royal Pavilion once more.
by A verified traveler
Posted 28 Sep 2023
Comment from Hotel Management
30 Oct 2023 by Katrina Cumberbatch, Hotel Management
Dear Lee,Thank you for rating Fairmont Royal Pavilion 4/5 after your recent stay. We truly appreciated having you as our guests and anticipate your return in the future.
by A verified traveler
Posted 26 Sep 2023
Staff - generally excellent
Beach service - dreadful
Room - very nice and cleaned well
Outside area's - needed cleaning
Towel service - dreadful
Construction work - not made aware before travel
Food - one of 2 restaurants closed - not made aware
Comment from Hotel Management
27 Sep 2023 by Katrina Cumberbatch, Hotel Management
Dear Jason,Thank you for taking time to share your feedback of your experience at Fairmont Royal Pavilion. We appreciate your compliments on our excellent staff and nice rooms. At our resort we all take great pride in providing the highest levels of service, therefore I am very sorry to learn that our service was not up to our typical five-star standard. I can assure you that our staff cares about creating memorable experiences for all our guests and genuinely apologize that we did not meet your expectations. Our intentions to refresh the Taboras Restaurant and do maintenance on one of the room blocks, were disseminated to our Tour Operators and direct bookings as we wanted to ensure we are transparent and set the expectations for incoming guests. If this information did not reach you, we truly apologize.We hope though, that we can regain your trust and that you will give us the opportunity to serve you with the five-star service you deserve in a rejuvenated environment.
by A verified traveler
Posted 14 Sep 2023
Comment from Hotel Management
30 Oct 2023 by Katrina Cumberbatch, Hotel Management
Dear Robert,Thank you for choosing Fairmont Royal Pavilion as your holiday destination. Though your holiday was average, we hope you can join us once again to truly experience the five star service that you deserve.
