Ratings based on 181 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Mar 2024
Great staff but hotel is a bit tired
by A verified traveler
Posted 9 Jan 2024
A lovely hotel the ocean view room was well appointed comfortable and quiet with a lovely large balcony with comfortable seating. Very good restaurants and bar with new furniture. The breakfasts are very good. Access to beach was easy. The ONLY downside they need to get the beach service sorted, it's all a bit haphazard and disorganised and they are missing out on revenue. The food and drinks are reasonably priced. The extensive gardens and ground are very well maintained. Lovely stay and very friendly and helpful staff.
Comment from Hotel Management
12 Jan 2024 by Katrina Cumberbatch, Hotel Management
Dear Tim,We truly appreciate your taking your precious time to share your feedback of your recent stay at Fairmont Royal Pavilion. We are glad to read that you enjoyed our resort’s luxury guest room accommodations, food and beverages offerings and well-maintained grounds. As well, we are delighted to hear that you had a pleasurable experience with our friendly and helpful staff.We have shared your additional comments regarding the beach service with our service management teams for review. Please be assured that we take immense pride in training and coaching our staff members to provide five-star service to all our guests, and we sincerely apologize that your expectations were not met. Should you plan a return visit to Barbados, we will love to welcome you back to Fairmont Royal Pavilion.
by A verified traveler
Posted 1 Nov 2023
Staff is very helpful and trying to resolve problems there and then.
Comment from Hotel Management
2 Nov 2023 by Katrina Cumberbatch, Hotel Management
Dear ENIS,Thank you for taking time to share your feedback, and being our valued guest. It is always a pleasure to receive positive feedback about our staff. They take immense pride in their work and strive to create memorable experiences for all our guests, which includes being as helpful as possible. We hope to have the pleasure of taking care of you once again in the future.
by A verified traveler
Posted 27 Oct 2023
The best staff hospitality I’ve experienced in the Caribbean.
Comment from Hotel Management
30 Oct 2023 by Katrina Cumberbatch, Hotel Management
Dear Janet,We truly appreciate your kind sentiments regarding the hospitality extended to you by our staff. Each team member takes immense pride in creating magical moments for all of our valued guests. Thank you for acknowledging these efforts and it would be our pleasure to welcome you back to Barbados and to Fairmont Royal Pavilion once more.
by A verified traveler
Posted 28 Sep 2023
Comment from Hotel Management
30 Oct 2023 by Katrina Cumberbatch, Hotel Management
Dear Lee,Thank you for rating Fairmont Royal Pavilion 4/5 after your recent stay. We truly appreciated having you as our guests and anticipate your return in the future.
by A verified traveler
Posted 26 Sep 2023
Staff - generally excellent
Beach service - dreadful
Room - very nice and cleaned well
Outside area's - needed cleaning
Towel service - dreadful
Construction work - not made aware before travel
Food - one of 2 restaurants closed - not made aware
Comment from Hotel Management
27 Sep 2023 by Katrina Cumberbatch, Hotel Management
Dear Jason,Thank you for taking time to share your feedback of your experience at Fairmont Royal Pavilion. We appreciate your compliments on our excellent staff and nice rooms. At our resort we all take great pride in providing the highest levels of service, therefore I am very sorry to learn that our service was not up to our typical five-star standard. I can assure you that our staff cares about creating memorable experiences for all our guests and genuinely apologize that we did not meet your expectations. Our intentions to refresh the Taboras Restaurant and do maintenance on one of the room blocks, were disseminated to our Tour Operators and direct bookings as we wanted to ensure we are transparent and set the expectations for incoming guests. If this information did not reach you, we truly apologize.We hope though, that we can regain your trust and that you will give us the opportunity to serve you with the five-star service you deserve in a rejuvenated environment.
by A verified traveler
Posted 14 Sep 2023
Comment from Hotel Management
30 Oct 2023 by Katrina Cumberbatch, Hotel Management
Dear Robert,Thank you for choosing Fairmont Royal Pavilion as your holiday destination. Though your holiday was average, we hope you can join us once again to truly experience the five star service that you deserve.
by A verified traveler
Posted 10 Sep 2023
ABSOLUTELY BEAUTIFUL PROPERTY
Comment from Hotel Management
14 Sep 2023 by Katrina Cumberbatch, Hotel Management
Dear Meko,Thank you for your comments regarding your stay at Fairmont Royal Pavilion.We are delighted you enjoyed your stay holiday us and very much look forward to warmly welcoming you again in the near future.Yours sincerely,
by A verified traveler
Posted 20 Aug 2023
Comment from Hotel Management
27 Sep 2023 by Katrina Cumberbatch, Hotel Management
Dear Kimberly Dawn,Thank you for choosing Fairmont Royal Pavilion and for being our valued guest.We hope to have the pleasure of yet another one of your visits.
by A verified traveler
Posted 18 Aug 2023
Had a pleasurable stay at the hotel but I would describe the rooms as in need of upgrade and tired. We chose a beachfront suite which allowed us to walk straight out onto our deck and the beach so very happy with that. Other plus points were the staff who are very polite and accommodating and the breakfast which was very high quality and good variation of food each day.
In terms of negatives, the room was noisy and thin walls between rooms and noisy kids upstairs was not great. The room minibar despite a sign saying it would be replenished daily was actually never replenished. There was poor communication from the hotel about any evening entertainment that was happening and because of this we only ate once at the hotel but we’re glad we did as we had some amazing experiences at local restaurants
All in all, a good holiday but this hotel could really do so much better and I don’t think I would choose to return again
Comment from Hotel Management
22 Aug 2023 by Katrina Cumberbatch, Hotel Management
Dear Neil,Thank you for taking time to share your candid review of Fairmont Royal Pavilion. Valuable feedback such as yours is important to us as we continuously strive to improve the resort experience we provide to all our guests.We are pleased to hear that you enjoyed the easy beach access from your suite, the variation and quality of the breakfast and had positive interactions with our team. Please be assured that we are addressing improvement areas internally and your feedback is very helpful as we identify enhancement opportunities. Your comments about the communication on entertainment and the stocking of the minibar have been duly noted and would be addressed through training with our teams. We sincerely appreciate you being our valued guest and really hope you will give us another opportunity if you plan a return trip to sunny Barbados. Best regards,
