Ratings based on 260 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Apr 2024
This is a fantastic property, especially from the villas. Well spaced, great views, good rooms and facilities. Outstanding. Easy access (25 mins) to Hoi An, but peaceful on its own. Great gym and spa; food was high quality with an outstanding breakfast
Comment from Hotel Management
9 Apr 2024 by Monica Vo, Hotel Management
Dear Michael,Many thanks for taking the time to share details of your recent experience with us!On behalf of the Renaissance Hoi An Resort & Spa community, we would like to express our sincere thanks for your compliments and recognition of the service and facilities of our hotel. Your feedback serves as priceless motivation for our team, and we will surely pass your lovely comments onto them.Once again, thank you for sharing your feedback with us. We hope to host you again soon for more spontaneous discoveries in our charming city.Kind regards, Monica Vo Director of Sales and Marketing Renaissance Hoi An Resort & Spa
by A verified traveler
Posted 20 Feb 2024
The Staff is ABSOLUTELY AMAZING!!!
Comment from Hotel Management
23 Feb 2024 by Monica, Hotel Management
Dear Keith,Many thanks for taking the time to share details of your recent experience with us!On behalf of the Renaissance Hoi An Resort & Spa community, we would like to express our sincere thanks for your recognition of the service and facilities of our hotel. Your feedback serves as priceless motivation for our team, and we will surely pass your lovely comments onto them.Once again, thank you for sharing your feedback with us. We hope to host you again soon for more spontaneous discoveries in our charming city.Kind regards, Monica Vo Director of Sales and Marketing Renaissance Hoi An Resort & Spa
by A verified traveler
Posted 24 Jan 2024
The resort was an absolute delight for my family and I. We enjoyed the Pool Villa very much with the facilities and privacy. We will definitely recommend and come back here to stay if we have the chance
Comment from Hotel Management
25 Jan 2024 by Monica , Hotel Management
Dear Krystle,Many thanks for taking the time to share details of your recent experience with us!On behalf of the Renaissance Hoi An Resort & Spa community, we would like to express our sincere thanks for your compliments and recognition of the service and facilities of our hotel. Your feedback serves as priceless motivation for our team, and we will surely pass your lovely comments onto them.Once again, thank you for sharing your feedback with us. We hope to host you again soon for more spontaneous discoveries in our charming city.Kind regards, Monica Vo Director of Sales and Marketing Renaissance Hoi An Resort & Spa
by A verified traveler
Posted 3 Jan 2024
Comment from Hotel Management
25 Jan 2024 by Monica, Hotel Management
Dear Yuriko,Many thanks for taking the time to share details of your recent experience with us!On behalf of the Renaissance Hoi An Resort & Spa community, we would like to express our sincere thanks for your recognition of the service and facilities of our hotel. Your feedback serves as priceless motivation for our team, and we will surely pass it onto them.Once again, thank you for sharing your feedback with us. We hope to host you again soon for more spontaneous discoveries in our charming city.Kind regards, Monica Vo Director of Sales and Marketing Renaissance Hoi An Resort & Spa
by A verified traveler
Posted 19 Dec 2023
Had a fabulous stay at the Renaissance . Staff and service were great and the view from pool and beach was spectacular
Not so easy to get into town for other dining options but easy and so cheap to use Grab
Booked a suite which was enormous and worth the extra money
Comment from Hotel Management
19 Dec 2023 by Monica Vo, Hotel Management
Dear Tina,Many thanks for taking the time to share details of your recent experience with us on Expedia!On behalf of the Renaissance community, we would like to express our sincere thanks for your compliments and recognition of the service and facilities of our hotel. Your feedback serves as priceless motivation for our team, and we will surely pass your lovely comments onto them.Once again, thank you for sharing your feedback with us. We hope to host you again soon for more spontaneous discoveries in our charming city.Kind regards, Monica Vo Director of Sales and Marketing Renaissance Hoi An Resort & Spa
by A verified traveler
Posted 11 Oct 2023
Excellent top notched staff, from assistant GM Ms. Hồng, M. Tâm, Trâm, Hoa, Mr. Tuấn,.. front desk, Mr. Vũ, Tuấn, Truờng, Tịnh of Bellboy department, Chef Nguyện, Mr. Sang, Ms. Huệ, Lanh, Hồng of kitchen and Dining room to Mr. Thái, Rin of Lobby bar, kudos to their friendly working attitude, professional manners and knowledgeable skills. Definitely we'll come back to this Hoian Renaissance many more.
Comment from Hotel Management
12 Oct 2023 by Monica Vo, Hotel Management
Dear Mr. Hung Ngo,Many thanks for taking the time to share details of your recent experience with us on Expedia!On behalf of the Renaissance community, we would like to express our sincere thanks for your compliments and recognition of the service and facilities of our hotel. Your feedback serves as priceless motivation for our team, and we will surely pass your lovely comments onto them.Once again, thank you for sharing your feedback with us. We hope to host you again soon for more spontaneous discoveries in our charming city.Kind regards,Monica VoDirector of Sales and MarketingRenaissance Hoi An Resort & Spa
by A verified traveler
Posted 9 Oct 2023
Comment from Hotel Management
3 Nov 2023 by Monica Vo, Hotel Management
Dear Nghia,Many thanks for taking the time to share details of your recent experience with us on Expedia!On behalf of the Renaissance community, we would like to express our sincere thanks for your compliments and recognition of the service and facilities of our hotel. Your feedback serves as priceless motivation for our team, and we will surely pass your lovely comments onto them.Once again, thank you for sharing your feedback with us. We hope to host you again soon for more spontaneous discoveries in our charming city.Kind regards, Monica Vo Director of Sales and Marketing Renaissance Hoi An Resort & Spa
by A verified traveler
Posted 11 Sep 2023
We utilized the spa and amenities 5 stars. The breakfast was the best breakfast we had in Vietnam, it was AMAZING! Loved the room, very modern and clean. The staff was great as well.
Comment from Hotel Management
12 Sep 2023 by DOO, Hotel Management
Dear Sir/Madam,Thank you very much for sharing your experience about your recent stay at Vinpearl Resort and Spa Hoi An.We are very happy to know that you enjoyed our facilities, activities and breakfast. Comments like yours are motivating our team to continue delivering exceptional and personalized services to our guestsSincerely,Tan Thi HongDirector Of Operation
by A verified traveler
Posted 10 Aug 2023 on Orbitz
Friendly staff, good dining and bbq experience, clean property
Comment from Hotel Management
11 Aug 2023 by DOO, Hotel Management
Dear Mr/Ms Kyeonghan,Thank you for your kind review, We are delighted to read that you had a wonderful experience during your stay at Vinpearl Resort and Spa Hoi An. We enjoyed reading your compliments about our employees, who can went extra mile to create an amazing experience to you and and your family. We hope to be able to welcome you back in the near future .Sincerely,Tan Hong(Ms)Director Of Operation
by A verified traveler
Great relaxing stay!
Posted 8 Aug 2023 on HotelsWe had a wonderful stay at VinPearl Resort and Spa. The reception staff, room sea view and appointment were superb as was the swim in the ocean and pool! The wait/bar staff are friendly and amazing and try very hard to understand your requests. We had a beautiful
Massage which was very good and relaxing. Breakfast is varied and fresh - can be busy and noisy on weekends but manageable. We had room service and cocktails at bar which was great! We used Grab a bit to eat out although taxis are available- concierge very obliging!
Comment from Hotel Management
8 Aug 2023 by DOO, Hotel Management
Dear Mr/Ms. Belinda,Greeting from Vinpearl Resort & Spa Hoi An! First and foremost, it was a great pleasure to welcome you to Vinpearl Resort & Spa Hoi An, it is our sincere wish and conviction that you become our loyal guest from now on. Thank you very much for taking the time to complete our comment card with reference to your stay at Vinpearl Resort & Spa Hoi An. We have been delighted to read your precious comments that you have enjoyed all aspects of your stay with us and my colleagues lived up to the expectations and was able to provide the true Vinpearl experience to you. We are looking forward to welcoming you back in the nearest possible time and wishing that your next farewell will be fuller of unforgettable moments than the first one. Yours very truly, Tan Thi HongDirector Of Operation
