Ratings based on 54 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from NH USA
Posted 2 Nov 2019
From arrival to departure we could not have been more pleased in every way. The guides on the drives were outstanding. Brenda, a coordinator could not have been more helpful.
The dining room was very nice.
The area is suffering an extreme multi year drought, which is causing dire consequences for animals and the landscape, both here and in Kreuger.
Comment from Hotel Management
3 Nov 2019 by Rocco, Hotel Management
Thank you so much from the entire Elandela team!
by A verified traveler
Posted 24 Oct 2019 on Hotels
Comment from Hotel Management
28 Oct 2019 by Rocco, Hotel Management
Thank you for your time!
by A verified traveler
good stay overall
Posted 18 Aug 2019 on HotelsNICE rooms , good stuff , game drive a bit weak and food can be a bit better , weak wifi .
Comment from Hotel Management
18 Aug 2019 by Rocco, Hotel Management
Thank you for an 8 out of 10 rating! Wi Fi is outsourced and this service in the middle of the bush cannot be compared to that of a city!
by A verified traveler
Posted 15 Mar 2019
Amazing professionalism !
Worries free lodge
Everything is included
They can even cook your traditional food !!!!
Comment from Hotel Management
18 Mar 2019 by Rocco, Hotel Management
Thank you for putting clearly worries free lodge - this is our product!!
by A verified traveler from São Paulo Brazil
Posted 23 Jan 2019
Fantastic !!!! Wonderful
Great service, unforgettable experience !!
Comment from Hotel Management
29 Jan 2019 by Rocco, Hotel Management
The entire Elandela team is happy to hear that you enjoyed your visit to us 100%!
by A verified traveler
Posted 4 Oct 2018
Comment from Hotel Management
11 Oct 2018 by Rocco, Hotel Management
Thank you for a great rating but most of all we are happy to note you have enjoyed your Elandela experience!
by A verified traveler
Posted 16 Mar 2018 on Hotels
Comment from Hotel Management
17 Mar 2018 by Rocco, Hotel Management
Thank you for your positive review - we are glad you had a great Elandela experience!
Recommended
for Everyoneby A verified traveler
Amazing stay
Posted 16 Mar 2018Lovely enjoyable stay from start to finish. The game driver Tallin had a great deal of knowledge about all the animals which was very interesting. Managed to see a lot of different animals.
Comment from Hotel Management
17 Mar 2018 by Rocco, Hotel Management
Upon our game drives Elandela strives to give professional personal attention to each guest on the game drive and we are glad that you had a great experience game viewing with us!
by A verified traveler from Maryland
Casual, simple but very nice, memorable experience
Posted 7 Jan 2018
Pros: Friendliness, lake view, quiet, local culture
Cons: Management training of 5-star expectation or else revise website.
Extremely fun views from our lake room, many animals frequent the common area - hippos, zebra, giraffe, monkeys all ran around at different times -- very exciting! Staff tries very hard all the time, and food above average due to creativity, but not fancy. Game drives fun with many animals, and knowledgeable guides. Great place to stay, however there is a gap in expectation between the website description and the actual lodge. The lodge is small and so flexibility in meals/eating options, free-time activities, bar limited. Also, rooms are nice, but simple touches are missing -- burnt out candles in room, towels not replaced, mini bar with waters not refilled, etc. Also, dinner is served without main course options, also always eating our main course before we had our water/drinks, no music, candles not lit etc. Small stuff that may sound a little ridiculous, but a little discouraging because of website expectation, frequency of 'issues' and since these are easy, inexpensive fixes for the lodge. However it is a casual, intimate, quite lodge which offers a very authentic bush feel. I would recommend for the 'down to earth' traveler who doesn't demand 5-star pampering, but would like to feel welcomed with the local people who work at Elandela. They will welcome you with sincerity, cleanliness and kindness at Elandela, however you must offer them patience, happiness and an 'open mind' to the style of their culture.
Comment from Hotel Management
10 Jan 2018 by Rocco, Hotel Management
I am not aware of any claims that Elandela Lodge is a five star lodge. Thank you for describing a great place to stay!
by A verified traveler from Bangalore
Good place but staff attitude needs to change
Posted 24 Oct 2017
Pros: Spacious rooms & good food.
Location: Excellent location for sighting the Big 5
Very good property but let down by curt behaviour of Mrs Rocco. Talked to guests like they were truant school children. Introductory briefing sounded more like instructions. Room could not be locked & had to sleep 2 nights with unlocked room - Management did little to rectify.
But safari & rangers were excellent. Managed to see the Big 5 which was the highlight of the trip. Food was also good.
Comment from Hotel Management
3 Nov 2017 by Rocco, Hotel Management
Sir or madam, thank you for your high rating. I am not Mrs but Mr.
