Ratings based on 996 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
We tried to check in two different times, one time being well after the check in time. The front desk told us they still didn’t have our room ready. They didn’t try to accommodate us until I spoke up and asked for any available room.
Comment from Hotel Management
22 May 2024 by General Manager, Hotel Management
Hello Nina, Thank you for choosing to stay with us at W Hoboken. We are sorry that your room was not ready for you when you arrived. We appreciate your patience and will use your feedback to help us improve our guest services. We look forward to another chance to provide you with the seamless experience you deserve!Best Regards,Joanna Sanchez,General Manager
by A verified traveler
Posted 12 May 2024
First of all, this hotel smells amazing. I know that is a weird thing to write but it has a subtle lovely clean smell. The staff was friendly and got us an early check in. The hotel bar/restaurant was very loud. The room and view were great once we figured out the master light switch! Didn’t use the room service but it was a great option. Tons of places to go within walking distance.
Comment from Hotel Management
13 May 2024 by General Manager, Hotel Management
Hello Kathleen, Thank you for taking the time to tell us about your stay with us at W Hoboken. It is a pleasure to know you loved the fragrance on our property and our accessible location, as well as your stylish room featuring spectacular views. We are also glad to read your generous remarks about our devoted Talent. Having said that, we regret the noise disturbances you experienced in our restaurant. We appreciate your feedback and hope you will return to see us soon. Best Regards,Joanna Sanchez,General Manager
by A verified traveler
Posted 10 May 2024
The property in general is a little tired and showing wear and tear. Otherwise, great location. Front desk staff was very accommodating, moved us efficiently to a better room shortly after check-in.
Comment from Hotel Management
11 May 2024 by General Manager, Hotel Management
Hello Julie, Thank you for sharing your thoughts about your stay with us at W Hoboken. We are glad to read you loved our fantastic location and that our devoted Welcome Agents took such great care of you. Having said that, we regret that you felt our property needed revamping. We will convey your feedback to the individuals in our organization who are responsible for our future modernization plans. We hope to have you back again soon.Best Regards,Joanna Sanchez,General Manager
by A verified traveler
Posted 9 May 2024
Spectacular views!!!
Comment from Hotel Management
10 May 2024 by General Manager, Hotel Management
Hello Pamela, Thank you for the fantastic review and for pointing out all the details that amplified your stay at W Hoboken. We appreciate you mentioning our stunning views, and we love that you joined us for your time here in our energetic city. We can’t wait to welcome you back!Best Regards,Joanna Sanchez,General Manager
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
9 May 2024 by General Manager, Hotel Management
Hello Mira, Thank you for taking the time to leave your rating regarding your visit to W Hoboken. It is a pleasure to know you enjoyed your time with us. We appreciate your business and hope that we will have a chance to serve you again in the future. Best Regards,Joanna Sanchez,General Manager
by A verified traveler
Posted 30 Apr 2024
Lobby area was pretty and location is perfect. However, the rooms were musky, little to no water pressure in the shower. It was nearly impossible to wash the shampoo out of my hair. My husband was scrubbing the shower head to clean the “build up” off in hopes it’d help. No such luck. People in the hallways were so incredibly loud and obnoxious. We couldn’t wait to get home and actually get some sleep. I also paid for a water view and I could hardly see the water without twisting my neck to see the small little sliver from the room they gave us. My husband was totally repulsed by the condom pack they provide in the room. The last thing I want to think about is people having we in the bed I’m about to climb into. But as mentioned in the beginning, the hotel itself is cool in the lobby area and was very lively at night.
Comment from Hotel Management
2 May 2024 by General Manager, Hotel Management
Hello Rachel, Thank you for reviewing your stay with us. It is good to know you loved our vibrant lobby area and fantastic location. However, we regret your dissatisfaction with the view from your room, and we apologize for the issues you mentioned about the water pressure. Our team will address this to work on improving this for future guests, and we appreciate your valuable comments as we continually work to keep our accommodations in a fresh and flawless condition. It is also disappointing to learn about the frustration you experienced due to other guests at our hotel. We are always looking for opportunities to enhance our guest experience, so we are grateful for your feedback. We hope to have another chance to show you and your husband our dedication to delivering quality and relaxing visits. If you wish to discuss these matters further, do not hesitate to reach out to us directly at the hotel for assistance. Thank you again. Best Regards,Joanna Sanchez,General Manager
by A verified traveler from Boston
Posted 29 Apr 2024
easy to get around lots of restaurants near by to eat, and close to training station to get to New york
Comment from Hotel Management
30 Apr 2024 by General Manager, Hotel Management
Hello Guy, Thank you for choosing to stay at W Hoboken. Nestled on the Hudson River in our city's lively downtown area, we place our guests moments from great dining, the best nightlife, and one-of-a-kind cultural activities. It is wonderful to hear that you enjoyed your stay with us and our great location. We look forward to your next visit.Best Regards,Joanna Sanchez,General Manager
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
28 Apr 2024 by General Manager, Hotel Management
Hello Channing, We are thrilled you had an excellent experience at W Hoboken, and we appreciate the fantastic rating. It was our pleasure having you, and we look forward to your next visit with us.Best Regards,Joanna Sanchez,General Manager
by A verified traveler
Posted 13 Apr 2024
Comment from Hotel Management
15 Apr 2024 by General Manager, Hotel Management
Hello Vianca, Thank you for posting such a generous rating of W Hoboken. It is a pleasure to know that we exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again on your next visit to our area. Best Regards,Joanna Sanchez,General Manager
by A verified traveler from Coral Gables
Posted 9 Apr 2024
I paid for a river view and the view was directly in front of the next building. It is criminal to sell that room as having a view. I want to upload photos to the website so other customers can be warned of their deception. Let me know if I am able to send the pictures. The front desk manager Brian Argenzio did nothing. Terrible, horrible, they should be ashamed of themselves.
Comment from Hotel Management
11 Apr 2024 by General Manager, Hotel Management
Hello David, Thank you for taking the time to write your review. We apologize for your disappointing experience, and we regret your dissatisfaction with the view from your room. We completely understand your frustration with the lack of proper assistance. Your feedback is valuable to us, and we will discuss it accordingly as we never want any guest to leave with a negative impression of our hotel. We will share your message appropriately as we are committed to enhancing our services on all levels.Best Regards,Joanna Sanchez,General Manager
