Ratings based on 740 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Had a hard time finding the receptionist
Comment from Hotel Management
7 Jun 2024 by Neftali Olivas. Assistant Shift Manager, Hotel Management
Thank you for your feedback on your recent stay with us here at Zia Park Casino Hotel. We sincerely apologize for any inconvenience you encountered during your stay.
by A verified traveler
Posted 3 Jun 2024
Wasnt to busy of a place and wasnt hectuc the staff was awesome and welcoming
Comment from Hotel Management
4 Jun 2024 by Neftali Olivas, Assistant Shift Manager, Hotel Management
Thank you for providing us with feedback regarding your stay. We are delighted to hear that you enjoyed yourself at Zia Park Casino Hotel. We hope if ever in the area again we can be your place of choice.
by A verified traveler
Posted 29 May 2024
I don't write reviews.
Comment from Hotel Management
31 May 2024 by Neftali Olivas. Assistant Shift Manager, Hotel Management
We'd still like to thank you for staying with us at Zia Park Casino Hotel. We also hope to see you again soon.
by A verified traveler
Posted 28 May 2024
[Property is old. Service in Gasino is not good. Machlnes are programed to take money. Giving is limited.
Comment from Hotel Management
31 May 2024 by Neftali Olivas. Assistant Shift Manager, Hotel Management
Thank you for the feedback regarding your stay. On behalf of the staff at Zia Park Casino Hotel, I'd like to apologize for the inconvenience you encountered during your stay. We always strive to provide phenomenal service in an amazing environment.
by A verified traveler
Posted 28 May 2024
Great place other than the smell of cigarettes
Comment from Hotel Management
28 May 2024 by Neftali Olivas. Assistant Shift Manager, Hotel Management
We are ecstatic to hear about your stay with us here eat Zia Park Casino Hotel. Our casino is a smoking venue with certain sections being nonsmoking. We do apologize for any inconvenience this may have caused you.
by A verified traveler
Posted 25 May 2024
Great property. And price was reasonable
Comment from Hotel Management
26 May 2024 by Neftali Olivas. Assistant Shift Manager, Hotel Management
Thank you for taking the time to provide us with your feedback. We greatly appreciate your business and are thrilled to hear you had a positive experience here with us at Zia Park Casino Hotel. We hope to see you again!
by A verified traveler from spring
Posted 17 May 2024
Checked in Thurs; out Sunday and housekeeping never stopped by even though it was requested twice by me; once by friend in other room. Upon check out is when we were notified housekeeping only visits after one stays a full 3 days.
Can't drink in casino. (Should be advertised for out of state visitors)
No pool.
Only comp continental bfast.
I point out the last two as part of our party stayed at Best Western and they had a pool, and Full comp bfast. Not continental.
Comment from Hotel Management
20 May 2024 by Neftali Olivas. Assistant Shift Manager, Hotel Management
Thank you for taking the time to let us know how your stay was with us. I do sincerely apologize for not meeting your standards. We are working hard as a staff to make sure we are doing our absolute best to make every guest stay a memorable one. We do hope if given the opportunity, to make your next stay with us one that will keep you coming back to us here at Zia Park Casino Hotel.
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
1 Jun 2024 by Neftali Olivas. Assistant Shift Manager, Hotel Management
Thank you for taking the time out of your day to provide us with your feedback. We are over the moon to know you enjoyed your stay with us. We do hope to see you again soon.
by A verified traveler
Posted 12 May 2024
Good property in Hobbs
Comment from Hotel Management
13 May 2024 by Neftali Olivas. Assistant Shift Manager, Hotel Management
We are thankful you are able to take the time out of your day to let us know you had a good experience with us here at Zia Park Casino Hotel. We hope to see you again soon.
by A verified traveler
Posted 12 May 2024
Great location to college
Comment from Hotel Management
12 May 2024 by Neftali Olivas. Assistant Shift Manager, Hotel Management
Thank you for taking the time out to tell us about your experience with us! We are excited to hear that it was a great fit for your needs being close the college. We look forward to hopefully seeing you again in the near future.
