Ratings based on 721 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from spring
Posted 17 May 2024
Checked in Thurs; out Sunday and housekeeping never stopped by even though it was requested twice by me; once by friend in other room. Upon check out is when we were notified housekeeping only visits after one stays a full 3 days.
Can't drink in casino. (Should be advertised for out of state visitors)
No pool.
Only comp continental bfast.
I point out the last two as part of our party stayed at Best Western and they had a pool, and Full comp bfast. Not continental.
Comment from Hotel Management
20 May 2024 by Neftali Olivas. Assistant Shift Manager, Hotel Management
Thank you for taking the time to let us know how your stay was with us. I do sincerely apologize for not meeting your standards. We are working hard as a staff to make sure we are doing our absolute best to make every guest stay a memorable one. We do hope if given the opportunity, to make your next stay with us one that will keep you coming back to us here at Zia Park Casino Hotel.
by A verified traveler
Posted 12 May 2024
Good property in Hobbs
Comment from Hotel Management
13 May 2024 by Neftali Olivas. Assistant Shift Manager, Hotel Management
We are thankful you are able to take the time out of your day to let us know you had a good experience with us here at Zia Park Casino Hotel. We hope to see you again soon.
by A verified traveler
Posted 12 May 2024
Great location to college
Comment from Hotel Management
12 May 2024 by Neftali Olivas. Assistant Shift Manager, Hotel Management
Thank you for taking the time out to tell us about your experience with us! We are excited to hear that it was a great fit for your needs being close the college. We look forward to hopefully seeing you again in the near future.
by A verified traveler from Lakehills
Posted 10 May 2024
Casino, close to food
Comment from Hotel Management
10 May 2024 by Neftali Olivas. Assistant Shift Manager, Hotel Management
We appreciate you taking time out of your day to let us know how we're doing. We are happy to hear that you had a good experience with us.
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
4 May 2024 by Neftali Olivas. Assistant Shift Manager, Hotel Management
We here at Zia Park Casino Hotel are happy to hear that you enjoyed your stay with us. We do hope that you choose to stay with us again.
by A verified traveler
Posted 1 May 2024
Very friendly staff,
Comment from Hotel Management
3 May 2024 by Neftali Olivas. Assistant Shift Manager, Hotel Management
We are delighted to hear you had a wonderful stay with us here at Zia Park Casino Hotel. We can't wait to see you again.
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
3 May 2024 by Neftali Olivas. Assistant Shift Manager, Hotel Management
Thank you for staying with us here at Zia Park Casino Hotel. We hope you choose to stay here again!
by A verified traveler
Posted 29 Apr 2024
Convenient location to our event for the weekend.
Comment from Hotel Management
3 May 2024 by Neftali Olivas. Assistant Shift Manager, Hotel Management
We are delighted to hear our location was a bonus for your event. We hope you choose to stay with us here at Zia Park Casino Hotel for your next local event.
by A verified traveler
Posted 24 Apr 2024
Comment from Hotel Management
17 May 2024 by Neftali Olivas. Assistant Shift Manager, Hotel Management
We appreciate you taking the time in letting us know how your experience was. We do hope that you choose to stay with us again so we can make sure to exceed your expectations here at Zia Park Casino Hotel.
by A verified traveler
Posted 19 Apr 2024
Bed was extremely hard and the ac was so loud I did not sleep. I left at 1am and drove home to sleep
