Ratings based on 994 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
Great
Comment from Hotel Management
3 Jun 2024 by George Koumendakos General Manager, Hotel Management
Dear Andrew,Thank you very much for sharing your five star rating in Expedia page.We hope to welcome you again soon.Yours sincerely,George KoumendakosGeneral ManagerSofitel Legend Metropole Hanoi
by A verified traveler from Waterford
Posted 19 May 2024
Comment from Hotel Management
3 Jun 2024 by George Koumendakos General Manager, Hotel Management
Dear Kathleen,We are so grateful for your 5-star review on Expedia. Thanks for sharing your rating with us and our team and we hope to welcome you again soon.Yours sincerely,George KoumendakosGeneral ManagerSofitel Legend Metropole Hanoi
by A verified traveler
Posted 12 May 2024
The property divided into 2 areas. It appears to divided the guests into two unequal groups. One area seems to be much nicer than the other. Not easy to go from one to another.
Comment from Hotel Management
3 Jun 2024 by George Koumendakos General Manager, Hotel Management
Dear Son,I am writing to address your concerns regarding your recent stay at Sofitel Legend Metropole Hanoi. I appreciate your feedback and would like to assure you that we are committed to providing an exceptional experience for all our guests.Regarding the property's layout, you are correct that the hotel is divided into two buildings. While this may have created some inconvenience, we are working to enhance the connectivity between the two buildings. Our team is always do the best of navigation and accessibility between the two wings, ensuring a seamless experience for our guests.Regarding the perceived differences in the quality of the two buildings, I would like to assure you that both buildings are part of our historic property and have undergone significant renovations to maintain their grandeur and charm. Each building has its unique character, and while one may have a slightly more modern aesthetic, both offer the same level of luxury and service expected from Sofitel Legend.Please be assured that we value your feedback and will take it into consideration as we continue to improve our services. If you have any further comments or concerns, please do not hesitate to reach out to me directly.Thank you for choosing Sofitel Legend Metropole Hanoi, and we hope to have the opportunity to welcome you back soon.Sincerely,George KoumendakosGeneral ManagerSofitel Legend Metropole Hanoi
by A verified traveler from Fremont
Posted 8 May 2024
Comment from Hotel Management
3 Jun 2024 by George Koumendakos General Manager , Hotel Management
Dear Tom Cheuk Wai,I would like to thank you on your encouraging and supportive review.We look forward welcome you to Sofitel Legend Metropole Hanoi for another exquisite stay.Sincerely,George Koumendakos General Manager Sofitel Legend Metropole Hanoi
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
3 Jun 2024 by George Koumendakos General Manager, Hotel Management
Dear Thomas,Thank you very much for sharing your five star rating in Expedia.We hope to welcome you again soon.Yours sincerely,George KoumendakosGeneral ManagerSofitel Legend Metropole Hanoi
by A verified traveler from Fremont
Posted 27 Apr 2024
Comment from Hotel Management
3 Jun 2024 by George Koumendakos General Manager, Hotel Management
Dear Tom Cheuk Wai,I would like to thank you on your encouraging and supportive review.We look forward welcome you to Sofitel Legend Metropole Hanoi for another exquisite stay.Sincerely,George Koumendakos General Manager Sofitel Legend Metropole Hanoi
by A verified traveler
Posted 13 Apr 2024
Incredible staff all round but must mention especially Yen Pham and Duy Bạch who were both fantastically helpful.
Comment from Hotel Management
3 Jun 2024 by George Koumendakos General Manager , Hotel Management
Dear Conor,Thank you for taking the time to share your feedback with us on Expedia. We are thrilled to hear that you found the quality of our services to be exceptional during your stay at Sofitel Legend Metropole Hanoi. Our team members, Mrs. Yen Pham and Mr. Duy Bạch, are dedicated to providing excellent service and we are delighted to hear that they were incredibly helpful in sorting out your visa issues and changing your booking. We will make sure to pass along your compliments to them.Thank you for your feedback regarding the pool area. We appreciate your comments and will take them into consideration for future improvements.We hope to have the pleasure of welcoming you back to Sofitel Legend Metropole Hanoi for another exceptional stay in the future.Sincerely,George Koumendakos General Manager Sofitel Legend Metropole Hanoi
by A verified traveler from Camas,
Posted 24 Mar 2024
The staff are incredibly attentive to guests needs
by A verified traveler
Posted 9 Mar 2024
Excellent stay in every way. Highly recommended!
by A verified traveler from Kirkland
Posted 9 Mar 2024
The hotel is magnificent. The room was gorgeous, very comfortable bed, quiet, and spacious. The staff were all amazing, very friendly, attentive, and helpful. The restaurants all had a beautiful atmosphere and outstanding food and service. The Club Lounge was very nice, with excellent food and service.
The only downside is it’s very expensive, but you get what you pay for.
