Ratings based on 1,672 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
Great location, Sulli and other staff are so lovely and friendly. Good breakfast and I love the Beef Pho here, it's amazing. Jim helped us book a 2 day 1 night tour to Sapa by sleeper bus. We got there during the holiday season so it was quite crowded, but the tour organization was very professional and everything was very good.
by A verified traveler
Posted 30 May 2024
Friendly staff, Jimmy is very enthusiastic, Sulli is very lovely. They had lemonade offered to us from we checked in until we checked out. The hotel is located in the center, very easy to get to many restaurants around here. The room is clean and the breakfast is delicious. They also have a tour desk to provide all the tour services you need.
by A verified traveler
Posted 30 May 2024
Very friendly staff, kind and hospitable Jimmy gave us a free upgrade to a large room and booked an airport car at a very good price.
by A verified traveler
Posted 30 May 2024
I thought this was a wonderful place to stay! Jim and Sulli made everything easy and was very helpful! He was kind and was very quick to help us! He even gave us his fan to use at night when we were a bit hot in the room! We really enjoyed our stay and would recommend for anyone planning to go to Hanoi! :)
by A verified traveler
Posted 30 May 2024
Jennie and Sulli are just amazing! They will help you to get all the information you need to enjoy your stay in Hanoi. Great value added for this hotel! I stayed in room 501, spacious room with comfortable bed.
by A verified traveler
Posted 30 May 2024
The hotel is in a great location in Hanoi. Jenny, Sulli and other staff are friendly and helpful.Jimmy helped me organize a food tour with lots of delicious dishes. There is complimentary water and tea/coffee making facilities, which is a nice added bonus. The bed is very comfortable. The shower is good and the room was clean. I enjoyed my stay here.
by A verified traveler
Posted 30 May 2024
Nestled in the heart of Hanoi, Royal palace Hotel offers a delightful retreat that feels like home away from home. From the moment we stepped in, we were greeted by the warm hospitality of Jenny and Sulli who ensured our stay was nothing short of exceptional.
by A verified traveler
Posted 30 May 2024
There is nothing not to like about hanoi as well as this hotel,it's been like home away from home, made our trip so beautiful,they booked our trip and arranged everything with enthusiasm,thanks to Jimmy and Sulli,our trip to halong bay was heaven,we didn't have to worry about a thing,from our luxury cruise boats to Halong bay to our limousine trip back to Hanoi, everything was arranged by them.
by A verified traveler
Posted 30 May 2024
Nice and clean hotel. Alex is very helpful. Good location, many food stores and restaurant nearby. Highly recommend
by A verified traveler
Posted 30 May 2024
The staff were very friendly,Jim and Jenny helped us to plan our stay in Hà Nội. Location is in old town of the city, with walking distance to all activities in an around. Clean rooms with all amenities, had a wonderful stay…
