Ratings based on 171 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
There was a lovely hotel welcoming and staff couldn’t be nicer. The hotel’s location is perfect in the hustle and bustle of Hanoi. The room was big, clean and quiet with comfy beds. I couldn’t fault this hotel and would definitely recommend.
Comment from Hotel Management
13 May 2024 by Jason, Hotel Management
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of customer services.We are so proud of the friendly and caring staff that made your stay so enjoyable. We will definitely keep up the perfect service & upgrade hotel amenities to deliver it to our value guests. We look forward to welcoming you again!
by A verified traveler from Glendora
Posted 4 May 2024
A good location next to the lake. The staff were very helpful and courtesy. The bathroom was very nice with hot water. Better lighting would be great for the bathroom and desk in the room. Breakfast included in my package was good with enough varieties offered. This is a solid place to stay and convenient and safe.The shopping was not as exciting because most vendors were selling the same thing. I would stay here again.
Comment from Hotel Management
5 May 2024 by Jason, Hotel Management
Thank you" is not enough to express our gratitude for your kind words and high level of service. We are very proud of the friendly and attentive staff at Hanoi Media Hotel and Spa, the comfortable (daily free drinking water) and stylish rooms and the enjoyable stay. We will of course continue to provide impeccable service to our valued guests. I wish you a pleasant trip to Southeast Asia and a pleasant experience. Thank you,
by A verified traveler
Posted 6 Apr 2024
The location of the hotel is great to experience Hanoi in all it's facets. The rooms are clean and some parts (bathrooms) have been renovated recently. Other parts can do with a refresh. Staff is very friendly and helpful.
Comment from Hotel Management
7 Apr 2024 by Jason, Hotel Management
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service & upgrade hotel amenities to deliver it to our value guests. We look forward to welcoming you again!
by A verified traveler
Posted 18 Mar 2024
Comment from Hotel Management
21 Mar 2024 by Jason Phan, Hotel Management
“Thank you” is not enough to show our appreciate to your rating toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service & upgrade hotel amenities to deliver it to our value guests. We look forward to welcoming you again!
by A verified traveler
Posted 14 Mar 2024
Hotel is at good location, staff is very helpful.
Comment from Hotel Management
21 Mar 2024 by Jason Phan, Hotel Management
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service & upgrade hotel amenities to deliver it to our value guests. We look forward to welcoming you again!
by A verified traveler
Posted 11 Mar 2024
Very helpful staff. Great location. Our hotel room had a balcony and it had a nice view of the area along with some seating and decor. Would recommend.
Comment from Hotel Management
21 Mar 2024 by Jason Phan, Hotel Management
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service & upgrade hotel amenities to deliver it to our value guests. We look forward to welcoming you again!
by A verified traveler
Posted 3 Mar 2024
Room was clean and spacious for old town!
Comment from Hotel Management
21 Mar 2024 by Jason Phan, Hotel Management
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service & upgrade hotel amenities to deliver it to our value guests. We look forward to welcoming you again!
by A verified traveler
Good
Posted 19 Jan 2024 on HotelsThe best part of the hotel is the location, closing many hot spots. And the staffs from the front desk were very nice. They were very helpful on introducing us with the food and the areas.
Comment from Hotel Management
17 Feb 2024 by Jason Phan, Hotel Management
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to deliver it to our value guests. We look forward to welcoming you again!
by A verified traveler
Posted 3 Jan 2024
Comment from Hotel Management
17 Feb 2024 by Jason Phan, Hotel Management
Thank you so much for your recent staying.Wish you all the best and Happy New Year
by A verified traveler
Posted 31 Dec 2023 on Hotels
Great hotel in the Old Quarter, with service and amenities designed with foreign visitors in mind. All staff speak excellent English. Room was comfortable, breakfast had good variety, all staff were very service-oriented. I would not hesitate to stay again.
Comment from Hotel Management
4 Jan 2024 by Jason, Hotel Management
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to deliver it to our value guests. We look forward to welcoming you again!Kind regards,
