Ratings based on 601 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 May 2024
This was the second time I have stayed at this hotel. The first was five years ago, I had a wonderful experience. The more recent visit was good but not as I remember. The room I stayed was a little outdated. Finally there is no parking at the hotel. I had to pay for parking across the street. Overall I still liked my experience, and would not mind going here again.
Comment from Hotel Management
13 May 2024 by The Alcove Library Hotel - Customer Experience, Hotel Management
Dear Mr/Mrs, Thank you for review after your stay in our property The Alcove Library Hotel.We truly regret that you didn't have a good experience with us. We will continue to work hard with the team in order to improve our services and standards.Hopefully that we will have the opportunity to welcome you back again soon.Kind regards,The Alcove Library Hotel.
by A verified traveler
Posted 18 Mar 2024
This hotel is amazing, staff are incredible and its a wonderful family atmosphere.
This will be my FOREVER go to when in HCMCITY.
Comment from Hotel Management
18 Mar 2024 by The Alcove Library Hotel - Customer Experience, Hotel Management
Dear Mrs Heather, Thank you for review after your stay in our property The Alcove Library Hotel. Hopefully that we will have the opportunity to welcome you back again soon. Kind regards,The Alcove Library Hotel Management.
by A verified traveler
Posted 4 Feb 2024
Nice place to stay and helpful staffs !
Comment from Hotel Management
21 Feb 2024 by The Alcove Library Hotel - Customer Experience, Hotel Management
Dear Mr/Mrs Chieu, Thank you for review after your stay in our property The Alcove Library Hotel. Hopefully that we will have the opportunity to welcome you back again soon. Kind regards,The Alcove Library Hotel Management.
by A verified traveler
Posted 8 Jan 2024
Comment from Hotel Management
30 Jan 2024 by The Alcove Library Hotel - Customer Experience, Hotel Management
Dear Edny, Thank you for review after your stay in our property The Alcove Library Hotel. Hopefully that we will have the opportunity to welcome you back again soon.Kind regards,The Alcove Library Hotel Management.
by A verified traveler
Posted 5 Jan 2024
Comment from Hotel Management
30 Jan 2024 by The Alcove Library Hotel - Customer Experience, Hotel Management
Dear Amarendra, Thank you for review after your stay in our property The Alcove Library Hotel. Hopefully that we will have the opportunity to welcome you back again soon.Kind regards,The Alcove Library Hotel Management.
by A verified traveler
Posted 3 Dec 2023
This is like a motel 6. Everything is outdated. No sound proof. You can’t really lock the door except the amateur bolt lock. The cleaning staff knocked on the door early in the morning & opened the door. Very unprofessional. I only stayed 1 night but it was more than enough. The bathroom & room was old.& outdated. I won’t stay here again
Comment from Hotel Management
8 Jan 2024 by The Alcove Library Hotel-Customer Experience , Hotel Management
Dear Nicole, Thank you for review after your stay in our property The Alcove Library Hotel.We truly regret that you didn't have a good experience with us. We will continue to work hard with the team in order to improve our services and standards.Hopefully that we will have the opportunity to welcome you back again soon.Kind regards,The Alcove Library Hotel Management.
by A verified traveler
Posted 29 Nov 2023
Lack of in hotel dining was a bit of an issue
Comment from Hotel Management
4 Dec 2023 by The Alcove Library Hotel - Customer Experience , Hotel Management
Dear Mr/Mrs, Thank you for review after your stay in our property The Alcove Library Hotel.We truly regret that you didn't have a good experience with us. We will continue to work hard with the team in order to improve our services and standards.Hopefully that we will have the opportunity to welcome you back again soon.Kind regards,The Alcove Library Hotel.
by A verified traveler
Posted 18 Nov 2023
Room is too small and needs a lot of work.
Comment from Hotel Management
23 Nov 2023 by The Alcove Library Hotel - Customer Experience, Hotel Management
Dear Thanh Tran,Thank you for your feedback on your experience at The Alcove Library Hotel. We apologize for any inconvenience or frustration you may experience during your stay. The type of room you have booked is a King room with a smaller, so there will be no space to work. But we have Grand rooms and Suite room specifically for customers who need a lot of space to work. We appreciate your input and hope to have the opportunity to provide a better experience in the future.Thank you & Best Regards,The Alcove Library Hotel
by A verified traveler from Gardena
Posted 14 Sep 2023
Based on the pictures of the hotel, I expected a lot more from the business, but I was sadly disappointed. When I first walked into the business, I noticed the condition of the hotel appears to have diminished a bit. It felt more like a motel than a hotel. The service at reception was average; nothing to write home about. Unfortunately, this was only a precursor to the quality of the rooms. The online pictures showed the rooms as bright, inviting, and cared for; however, the rooms I received were a stark contrast to those expectations. The rooms were dingy, cramp, a table with a damaged corner, dirty walls with multiple stains, and a whole bunch of scuff marks everywhere around the room. The bathroom was dirty with mold growing in the cracks. It seems there was a lack of care in keeping things presentable and sanitary. For a hotel rated 8.4/10, I expected a lot more from the reputation. Sadly, it seems the rating was more a representation of perhaps their past achievements and not their current performance. It was my last few days in Vietnam and this left quite the sour taste in my mouth. I returned the keys within an hour of receiving the room and left. I found a different hotel that had better quality, better service, and cleanlier than The Alcove
Comment from Hotel Management
11 Oct 2023 by The Alcove Library Hotel - Customer Experience, Hotel Management
Dear Mr/Mrs, Thank you for review after your stay in our property The Alcove Library Hotel.We truly regret that you didn't have a good experience with us. We will continue to work hard with the team in order to improve our services and standards.Hopefully that we will have the opportunity to welcome you back again soon.Kind regards,The Alcove Library Hotel.
by A verified traveler
Posted 9 Apr 2023
Good if you need a place to sleep.
Comment from Hotel Management
5 Jul 2023 by Tai Nguyen, Hotel Management
Thank you for sharing your impressions of the hotel. It's great to hear that it is a pleasant, clean, and quiet place with a fantastic café located on the ground floor. If you have any further questions or need assistance with anything else, please don't hesitate to let me know. I'm always here to help.
