Ratings based on 14 Verified Reviews
4.8 Room cleanliness
5.0 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Tustin Ranch
Posted 5 May 2024
Unit had an extremely cheap mattress, no sheets, bed was so hard that I could not sleep. no coffee cups or glass to drink from and had problems accessing the room due to elevator issues.
Comment from Hotel Management
7 May 2024 by Doan Xuan Son Guest Service Manager, Hotel Management
Dear Mr.Sidney, Thank you for your comments. We are sorry to hear about your experience at Somerset Feliz HCMC We value your feedback, as it helps us make improvements to enhance our guests’ overall stay at the property. We will share your feedback anonymously, as you have requested, with the Residence Manager to take specific actions for improvements. Should any of my colleagues from the property approach you regarding your feedback, it would be purely coincidental, as they may have concluded earlier incidents. Meanwhile, should you require further assistance, please email us at this address. We will be glad to assist you.
by A verified traveler
Posted 23 Mar 2024
The complex was in excellent order. The staff were amazing. Daily room service. A great place to stay.
Comment from Hotel Management
26 Mar 2024 by Doan Xuan Son - Guest Service Manager, Hotel Management
Thank you for the review and feedback on your stay. We are all delighted that you have enjoyed your stay with us. Anything to make our product and service better, please feel free to let us know. We look forward to welcoming you back once again.
by A verified traveler
Posted 10 Jun 2023 on Hotels
Comment from Hotel Management
12 Jun 2023 by Doan Xuan Son - Guest Service Manager , Hotel Management
Thank you for the review and feedback of your stay, we all delighted that you have enjoyed the stay with us. Anything to make our Product and Service better please feel free to let us know. We look forward to welcoming you back once again soon.
by A verified traveler
Posted 25 Mar 2023
Comment from Hotel Management
7 May 2024 by Doan Xuan Son - Guest Service Manager, Hotel Management
Thank you for the review and feedback on your stay, We are all delighted that you have enjoyed your stay with us. Anything to make our product and service better, please feel free to let us know. We look forward to welcoming you back once again.
by A verified traveler
Posted 23 Dec 2022
Comment from Hotel Management
21 Nov 2023 by Doan Xuan Son - Guest Service Manager, Hotel Management
Thank you for the review and feedback on your stay, we are all delighted that you have enjoyed your stay with us. Anything to make our Product and Service better please feel free to let us know. We look forward to welcoming you back once again soon.
by A verified traveler
Posted 17 Nov 2022 on Hotels
Comment from Hotel Management
2 Dec 2022 by Le Quynh Nhu|Guest Service Manager, Hotel Management
Thank you for leaving an excellence score rating for Somerset Feliz Ho Chi Minh City, we have delighted that you have enjoyed the stay with us. We looking forward to welcoming you back soon.Kind regards,Le Quynh NhuGuest Service Manager
by A verified traveler
Posted 31 Dec 2023 on Hotels
Comment from Hotel Management
1 Jan 2024 by Doan Xuan Son - Guest Service Manager, Hotel Management
Thank you for the review and feedback on your stay, we are all delighted that you have enjoyed your stay with us. Anything to make our Product and Service better please feel free to let us know. We look forward to welcoming you back once again soon.
by A verified traveler
Posted 18 Nov 2023 on Hotels
Comment from Hotel Management
21 Nov 2023 by Doan Xuan Son - Guest Service Manager, Hotel Management
Thank you for the review and feedback on your stay, we are all delighted that you have enjoyed your stay with us. Anything to make our Product and Service better please feel free to let us know. We look forward to welcoming you back once again soon.
by A verified traveler
Posted 4 Sep 2023 on Hotels
Comment from Hotel Management
6 Sep 2023 by Doan Xuan Son - Guest Service Manager, Hotel Management
Thank you for the review and feedback of your stay, we all delighted that you have enjoyed the stay with us. Anything to make our Product and Service better please feel free to let us know. We look forward to welcoming you back once again soon.
by A verified traveler
Posted 4 Sep 2023 on Hotels
Comment from Hotel Management
6 Sep 2023 by Doan Xuan Son - Guest Service Manager, Hotel Management
Thank you for the review and feedback of your stay, we all delighted that you have enjoyed the stay with us. Anything to make our Product and Service better please feel free to let us know. We look forward to welcoming you back once again soon.
