Ratings based on 64 Verified Reviews
4.2 Room cleanliness
5.0 Service & staff
2.9 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Apr 2024
horrible communication plus not worth it
Comment from Hotel Management
1 May 2024 by hotel manager, Hotel Management
I am very sorry for the experience. If you need any support, please contact me directly during the stay, I will try my best to serve you at the time.
by A verified traveler
Posted 21 Feb 2024
Comment from Hotel Management
6 Apr 2024 by Saigon Central Apart, Hotel Management
Thank you so much for staying at my apartment. During the stay if you have any queries, please feel free to contact us, we will try our best to serve the best services. Looking forward to welcoming you the next time.
by A verified traveler
Posted 6 Feb 2024
This place is a con. Avoid. Looks nothing like the photos, was shown an alternative room just as bad. Filthy, unkept, bad smell... still reading? Just don't stay here. We arrived and then left, found somewhere else. We're backpackers so fairly used to some average stays.
Comment from Hotel Management
15 Feb 2024 by Saigon Central Apart - Infinity Pool&Gym, Hotel Management
Thanks for your reservation. Your feedback helps us become better. If you have problems, do not hesitate to share with us, so we can do the best during your stay. We look forward to welcoming you next time.
by A verified traveler
Posted 24 Jan 2024 on Lastminute
Good coffee shops nearby.
Comment from Hotel Management
15 Feb 2024 by Saigon Central Apart - Infinity Pool&Gym, Hotel Management
Thank you for choosing us for your stay. We look forward to welcoming you next time.
by A verified traveler
Posted 24 Jan 2024 on Wotif
The location was great and the building was nice - secure and good amenities like coffee shop, pool, grocery and pharmacy. The apartment was ok but not in the best condition in terms of cleanliness.
Comment from Hotel Management
15 Feb 2024 by Saigon Central Apart - Infinity Pool&Gym, Hotel Management
Thank you for choosing us for your stay. We look forward to welcoming you next time.
by A verified traveler
Misleading & Uncomfortable
Posted 16 Dec 2023 on HotelsThe booking said there was a microwave, free wifi, and a memory foam mattress. None of those things came with the room.
Did not have wifi for 90% of our stay. Only 2 small towels were provided to dry our hands, dishes and bodies with.
The Bed was so uncomfortable and about 2 inches thick.
by A verified traveler
Posted 9 Dec 2023
by A verified traveler
Posted 27 Oct 2023
I was expecting an active host during my stay instead of which communication was by means of a WhatsApp group (albeit efficient and responsive at all times). The property was not clean when I arrived and is in need of decoration. The air conditioning worked well but overall the property has a very tired feeling to it. I did not have any personal meeting with the owner during my stay despite me reaching out to say that i was disappointed with the state of the department. The property itself isn't in a bad area and the security staff outside the block are both efficient and helpful. Grab works well too. The stay could easily have been improved with the offer of an upgrade or a personal visit, there was no real effirt made other than to send a maid to clean. I latterly stayed in a boutique hotel which i think offered better value for money than the apartment.
Comment from Hotel Management
4 Nov 2023 by Saigon Central Apart - Infinity Pool & GYM, Hotel Management
Thank you so much for staying at my apartment. During the stay if you have any queries, please feel free to contact us, we will try our best to serve the best services. Looking forward to welcoming you the next time.
by A verified traveler
AVOID AT ALL COSTS
Posted 14 Oct 2023 on HotelsDO NOT BOOK HERE
Firstly the communication is awful, and all managed via WhatsApp. Any support you require would either take hours to come, or not be received. The room I received was much worse than in the pictures and was also surrounded by construction work. The bathroom floor was soaking and there was no toilet roll.
I was running around for an hour trying to use the local amenities which in the end I was only able to use because someone else at the hotel managed to let me in. Otherwise I’d be waiting even longer to be set up on a finger print scanner.
In person staff members will not help you and will instead direct you to use your WhatsApp group.
I had booked this at the end of a three week travelling trip as a way to relax before I went home. It was worse than any hostel I had stayed at. I didn’t even spend the night there and instead moved to a hostel in the city which had much better staff and facilities (of course I couldn’t get my money back despite such bad service).
Comment from Hotel Management
19 Oct 2023 by Allan, Hotel Management
Hi Maxwell, as a manager, I am so sorry for the inconveniences happened to you. I always try my best to serve guests the best services. I will investigate your case for no such problem happen.
by A verified traveler
Posted 4 Aug 2023
Lots of tasty street food around, well as cafes and restaurants.Beautiful and stylish apartment
Comment from Hotel Management
5 Aug 2023 by Saigon Central Apart - Infinity Pool&Gym, Hotel Management
Thank you so much for staying at my apartment. During the stay if you have any querries, please feel free to contact us, we will try our best to serves the best services. Looking forward to welcoming you the next time.
