Ratings based on 491 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Mar 2024
by A verified traveler
Posted 26 Feb 2024
Everything was fine, especially liked the Club services
by A verified traveler
Posted 20 Jan 2024
Hotel experience was lovely, the location was walkable, easy and had good food locations
Comment from Hotel Management
26 Jan 2024 by Alexander Schoell, General Manager, Hotel Management
Dear Andrea. Many thanks for your loyalty to Marriott Hotels and for taking time to share your experience of your recent stay at our Renaissance Saigon. We are delighted to read that you had a pleasant stay during your first time with us at the Renaissance Saigon and that the facilities and foods & drinks offerings were an enjoyable part of your experience. It will be a pleasure for us all to welcome you back into our home when you return to Saigon in the future, and we wish you safe travels until we see you then! With regards.
by A verified traveler
Posted 15 Jan 2024 on Hotels
Comment from Hotel Management
26 Jan 2024 by Alexander Schoell, General Manager, Hotel Management
Dear Liliane. Greetings of the day. Thank you for your recent stay and patronage with us. Providing the highest level of hospitality is our number one priority and we understand that we are falling short of meeting your expectations. As to be able to learn from this as a teachable moment, we would love to hear more specifics as feedback where we could have delivered better on the product or services. This will also assist us to ensure that we are able to elevate the service levels with the appropriate hotel teams to ensure the necessary guidelines are in place to prevent such lapses from occurring in the future. We do hope to have a chance to be at your service in the near future. Please engage with us with a direct message so that we may bring comfort and assurance on your feedback to us. Warm regards
by A verified traveler
Posted 6 Jan 2024
Comment from Hotel Management
9 Jan 2024 by Alexander Schoell, General Manager, Hotel Management
Dear Kim Muay. Many thanks for your loyalty to Marriott Hotels and for taking time to share your experience of your recent stay at our Renaissance Saigon. We are delighted to read that you had a pleasant stay during your first time with us at the Renaissance Saigon and that the facilities and foods & drinks offerings were an enjoyable part of your experience. It will be a pleasure for us all to welcome you back into our home when you return to Saigon in the future, and we wish you safe travels until we see you then! With regards.
by A verified traveler
Posted 27 Nov 2023
the lounge was very nice
Comment from Hotel Management
7 Dec 2023 by Alexander Schoell, General Manager, Renaissance Ri, Hotel Management
Dear Thao. Many thanks for your loyalty to Marriott Hotels and for taking time to share your experience of your recent stay at our Renaissance Saigon. We are delighted to read that you had a pleasant stay during your first time with us at the Renaissance Saigon and that the facilities and foods & drinks offerings were an enjoyable part of your experience. It will be a pleasure for us all to welcome you back into our home when you return to Saigon in the future, and we wish you safe travels until we see you then! With regards.
by A verified traveler
Posted 25 Nov 2023
Comment from Hotel Management
26 Dec 2023 by Alexander Schoell, General Manager, Hotel Management
Dear Chanbeom. Greetings of the day. Thank you for your recent stay and patronage with us. Providing the highest level of hospitality is our number one priority and we understand that we are falling short of meeting your expectations. As to be able to learn from this as a teachable moment, we would love to hear more specifics as feedback where we could have delivered better on the product or services. This will also assist us to ensure that we are able to elevate the service levels with the appropriate hotel teams to ensure the necessary guidelines are in place to prevent such lapses from occurring in the future. We do hope to have a chance to be at your service in the near future. Please engage with us with a direct message so that we may bring comfort and assurance on your feedback to us. Warm regards.
by A verified traveler
Posted 12 Nov 2023
Excellent
Comment from Hotel Management
14 Nov 2023 by Alexander Schoell, General Manager, Hotel Management
Dear Joseph. Many thanks for your loyalty to Marriott Hotels and for taking time to share your experience of your recent stay at our Renaissance Saigon. We are delighted to read that you had a pleasant stay during your first time with us at the Renaissance Saigon and that the service offerings were an enjoyable part of your experience. It will be a pleasure for us all to welcome you back into our home when you return to Saigon in the future, and we wish you safe travels until we see you then! With regards,
by A verified traveler
Posted 12 Nov 2023 on Hotels
Comment from Hotel Management
14 Nov 2023 by Alexander Schoell, General Manager, Hotel Management
Dear Stephanie. Many thanks for your loyalty to Marriott Hotels and for taking time to share your experience of your recent stay at our Renaissance Saigon. We are delighted to read that you had a pleasant stay during your first time with us at the Renaissance Saigon and that the service offerings were an enjoyable part of your experience. It will be a pleasure for us all to welcome you back into our home when you return to Saigon in the future, and we wish you safe travels until we see you then! With regards,
by A verified traveler
Posted 11 Nov 2023 on Hotels
Comment from Hotel Management
14 Nov 2023 by Alexander Schoell, General Manager, Hotel Management
Dear Stephanie. Many thanks for your loyalty to Marriott Hotels and for taking time to share your experience of your recent stay at our Renaissance Saigon. We are delighted to read that you had a pleasant stay during your first time with us at the Renaissance Saigon and that the service offerings were an enjoyable part of your experience. It will be a pleasure for us all to welcome you back into our home when you return to Saigon in the future, and we wish you safe travels until we see you then! With regards,
