Ratings based on 110 Verified Reviews
3.1 Room cleanliness
3.4 Service & staff
3.0 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Avoid! Avoid! Avoid!
Posted 5 Jan 2020 on HotelsDisgusting hotel. Great location but the staff only know the word for sorry. Very poor communication.
Worst was the bed bugs or fleas that were in both single bed in my room 301. Wh3n I complained they took me to 502 which had the same problem. They eventually put me in 106 which was bug free but noisy as hell because of the Main Street below which never shuts up. So no sleep at all. Terrible hotel. Avoid like you would the plague!
by A verified traveler
Posted 5 Dec 2019 on Hotels
by A verified traveler
Posted 20 Aug 2019
The shower head installed incorrect and always shoot the water against the wall, making water splaah out side on the floor. The safelock insids the room is broken in the last few days suring my stay. There was one cockroach in yhe room.
by A verified traveler
Posted 22 Jul 2019
by A verified traveler
Posted 9 Feb 2019
Friendly staff. Rooms are small and not well maintained.
by A verified traveler
Na
Posted 31 Dec 2018 on HotelsThe room condition not to the actual condition n clean. Need improvements
Comment from Hotel Management
27 Jan 2019 by David - Sales Manager, Hotel Management
Dear Customer! Many thank for you support La Felix hotel, we many thank for your contribute. We sorry so much some thing wrong with you about condition. We wish you can talking with us something wrong and we can help you change room or upgraded your booking room.
Our hotel alway checked and improvement very day (Service and enquipment) but we are sorry that its can not make all hotel. Now our hotel are better, hope see you soon. Many thank and have a nice day!
Recommended
for Everyoneby A verified traveler
breakfast really needs improvement
Posted 16 Apr 2018Rooms are fine and staff is helpful However, breakfast needs more western items. Some kind of eggs would be very welcome..
Comment from Hotel Management
31 Mar 2019 by Anne Tran (Ms), Hotel Management
Dear Distinguished Guests,
Thank you for your comments and taking the time to write a review of your stay. We appreciate your comments regarding our customer service and ongoing upgrades.
Thank you for staying with us, and we look forward to another chance to serve you at LAFELIX HOTEL.
With very best regards
by A verified traveler from Singapore
location ok and staff friendly - but that abt it
Posted 6 Mar 2018
Pros: Good location, close to the party area
must try craft beers at the pub below Han House
Cons: clean the rooms regularly, change windows to some noise isolation ones!! take care of ants in the restaurant and make it a quiet lounge for example
Location: plenty of places nearby, bar, restaurants, clubs, ect
Unfortunately I was quite disappointed from this hotel. The location is great and the staff are friendly trying to accommodate, but the conditions don't seems to match the price - compared to other establishments. From the looks of it it used to be pretty good and modern - furniture is new and bed linens are clean. Issue I've experienced:
1. Cleaning seems to only include making up the bad, emptying the trash bin and changing the towels - there was some dust from the wall's plaster on the floor, since I've arrived which stayed there during my whole stay, there were some spider nets in the corners (small but visible if you care), glasses were never washed
2. I've paid a higher price for a park/street view room - big mistake :) one of the main roads goes there so lots of noise till 1-2am and early in the morning (noise level of around 70dB). If you have been to Vietnam or Indonesia bfore, you would know what I mean coz of the bikes, something I didn't consider when I did the booking. Especially if I go party - I would need a quiet room to sleep...
3. Shower was very inconvenient - not much of water pressure and cannot be placed on the wall, so a bit uncomfy in the small shower cabin
4. pretty slow Wi-Fi, but free
5. The hotel was advertised as having a nice roof top restaurant - indeed, but no longer working and only serves Bfast...which was pretty basic and there were lots of ants going around on the tables.
HOWEVER - must try the craft beers at the pub below Han House! :)
by A verified traveler from Singapore
Posted 25 Jan 2018
This Hotel got too much restriction, i dun like it.
Comment from Hotel Management
16 Oct 2018 by Ms Anne , Hotel Management
Dear David,
Thank you for your comments and taking the time to write a review of your stay. We very much appreciate your comments regarding your stay at Lafelix hotel. Can you give us more your details ( restriction)?
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one
With kind regards!
Lafelix hotel
by A verified traveler from Ascot UK
Posted 19 Nov 2017
Pros: friendly staff
Cons: see above
Location: good location
very helpful staff. who kindly organised a taxi for me to go to the magestic hotel. the Uber taxi fare was double the cost of the Uber taxi back. Not sure who played me out.
The rooms are clean however my room did not have a window. It would have been useful if this was explained before booking.
Comment from Hotel Management
9 Dec 2017 by Ms Anne , Hotel Management
Dear Sumith,
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
With bes regards,
Anne/ Ms
