Ratings based on 972 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Apr 2024
Very comfortable stay with wide selection of breakfast. Staffs are very helpful.
Comment from Hotel Management
26 Apr 2024 by General Manager, Hotel Management
Dear Sue Phay,Thank you for taking the time to leave a review of your recent stay at Novotel Saigon Centre.We are thrilled to hear that you enjoyed your experience with us and that our team was able to provide you with the level of service and comfort you deserve. Our team takes great pride in providing exceptional service and attention to detail, and we are glad to know that it exceeded your expectations.Your kind words mean a lot to us, and we are grateful for your compliments.We look forward to having the pleasure of welcoming you back to our hotel for more wonderful experiences.Warmest Regards,Vu ThaiGeneral Manager
by A verified traveler
Posted 3 Mar 2024
Comment from Hotel Management
5 Mar 2024 by General Manager, Hotel Management
Dear Su Fen Adeline,Thank you for taking the time to leave a rating of your experience at Novotel Saigon Centre.Our team works hard to provide all of our guests with exceptional service and experiences, and we take all feedback seriously.We look forward to having the pleasure of welcoming you back to our hotel for more wonderful experiences.Warmest Regards,Vu ThaiGeneral Manager
by A verified traveler
Posted 16 Feb 2024
Nice Hotel, friendly staff, good breakfast with a great coffee and tea selection. Closure of the sky bar during public holidays is a bit sad/ a disappointment.
Comment from Hotel Management
18 Feb 2024 by General Manager, Hotel Management
Dear Nadine,We very much appreciate your comments regarding your stay at the Novotel Saigon Centre.It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.At Novotel, we take all feedback seriously. We are so sorry for closing Ontop Bar during TET holidays to ensure the general operation service.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Vu ThaiGeneral Manager
by A verified traveler from MORROW
Posted 5 Feb 2024
Love it
Comment from Hotel Management
15 Feb 2024 by General Manager, Hotel Management
Dear Allen,Thank you for sharing your experience at Novotel Saigon Centre.Your kind words mean a lot to us and we are grateful for your compliments.We look forward to having the pleasure of welcoming you back to our hotel for more wonderful experiences.Warmest Regards,Vu ThaiGeneral Manager
by A verified traveler from Park City
Posted 13 Jan 2024
Comment from Hotel Management
19 Jan 2024 by General Manager, Hotel Management
Dear Sir/Madam,Thank you for taking the time to tell us about your experience at the Novotel Saigon Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.We appreciate your sharing your concerns, and we hope that you will give us the opportunity to serve you in the near future better.Sincerely,Vu ThaiGeneral Manager
by A verified traveler from Arlington
Posted 7 Jan 2024
Comment from Hotel Management
10 Jan 2024 by General Manager, Hotel Management
Dear Eric,Thank you for taking the time to leave a rating of your experience at Novotel Saigon Centre.We look forward to having the pleasure of welcoming you back to our hotel for more wonderful experiences.Warmest Regards,Vu ThaiGeneral Manager
by A verified traveler
Posted 28 Dec 2023
Coffee bar and breakfast buffet just awesome.
Comment from Hotel Management
2 Jan 2024 by General Manager, Hotel Management
Dear Edgar Ivan,Thank you for sharing your experience at Novotel Saigon Centre.Your kind words mean a lot to us, and we are grateful for your compliments.We look forward to having the pleasure of welcoming you back to our hotel for more wonderful experiences.Warmest Regards,Vu ThaiGeneral Manager
by A verified traveler
Another great stay
Posted 14 Dec 2023 on HotelsI always stay at the novtel, the breakfast selection is first class.
The hotel staff are extremely helpful
Comment from Hotel Management
17 Dec 2023 by General Manager, Hotel Management
Dear Craig,Thank you for sharing your experience at Novotel Saigon Centre.Your kind words mean a lot to us and we are grateful for your compliments.We look forward to having the pleasure of welcoming you back to our hotel for more wonderful experiences.Warmest Regards,Vu ThaiGeneral Manager
by A verified traveler
Posted 9 Dec 2023 on Orbitz
The hotel is at a convenient location but the room and service was not satisfying at all. First, the front desk could not find my booking, but ironically pushed me to be their member even though I told them I was very tired and needed a room asap. Then they put me in a smoking room although I wanted a non smoking one. The manager then showed me another available room, whose window view is surrounded by all the guest room windows that form like the opposite of a U shape. So I had to keep the curtains closed day and night. Not happy with my stay there. I planned to stay there for 4 nights but switched to another hotel instead.
Comment from Hotel Management
17 Dec 2023 by General Manager, Hotel Management
Dear YUE,Thank you for taking the time to tell us about your experience at the Novotel Saigon Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.We appreciate your sharing your concerns, and we hope that you will give us the opportunity to serve you in the near future better.Sincerely,Vu ThaiGeneral Manager
by A verified traveler from Arlington
Posted 13 Nov 2023
Every staff person with whom we interacted was friendly, helpful, and kind. Outstanding job!
Comment from Hotel Management
21 Nov 2023 by General Manager, Hotel Management
Dear Eric,Thank you for taking the time to leave a review of your recent stay at Novotel Saigon Centre.We are thrilled to hear that you enjoyed your experience with us and that our team was able to provide you with the level of service and comfort you deserve. Our team takes great pride in providing exceptional service and attention to detail, and we are glad to know that it exceeded your expectations.Your kind words mean a lot to us, and we are grateful for your compliments.We look forward to having the pleasure of welcoming you back to our hotel for more wonderful experiences.Warmest Regards,Vu ThaiGeneral Manager
