Ratings based on 204 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.9 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Montgomery
Posted 2 May 2024
Perfect end to my trip in Ho Chi Minh City
by A verified traveler
Posted 24 Mar 2024
Comment from Hotel Management
20 Apr 2024 by Mia Saigon Team, Hotel Management
Dear Ning,Thank you very much for your 5-star rating! It is lovely that our Mia Saigon could provide you with wonderful moments and we wish to have chance to welcome you back.With best regards, Mia Saigon Team
by A verified traveler
Posted 23 Mar 2024
My husband was not feeling well after our 2nd day and the hotel reacted promptly by providing transport and a hotel representative to get medicine. 2 thumbs up for excellent service esp the receptionist names Quinn
Comment from Hotel Management
21 Apr 2024 by Mia Saigon Team, Hotel Management
Dear Triono Juliarso,Thank you very much for choosing Mia Saigon and we are delighted to receive your lovely feedback. We are also sorry that you were not feeling well during the stay, however, we much appreciated to learn about your compliments on Ms. Quinn for her " excellent service". Rest assured your kind words will be shared with the team as a huge motivation. We are looking forward to seeing you next time you visit the city.Warm regards,Mia Saigon Team
by A verified traveler
Posted 23 Mar 2024
Impressive service. Attend to details esp in recognising and greeting us personally. Great breakfast and love everything about Vietnam esp Mia Hotel
Comment from Hotel Management
21 Apr 2024 by Mia Saigon Team, Hotel Management
Dear Triono Juliarso,Thank you very much for your feedback of the recent stay. We are delighted that we have chance to welcome you at Mia Saigon and also for your great compliments on our "impressive service and great breakfast". Rest assured these kind words will be share with the entire team and we wish to welcome you back in the nearest future.Warm Regards,Mia Saigon Team
by A verified traveler
Posted 9 Mar 2024
There was no hot water in the shower in our room. After swimming in the pool, I went up to our room to shower, and even after 10 minutes of running the water, it never got hot. I even switched the direction of the handle, and nope, the water only switched between freezing cold and cold. I called the front desk, and housekeeping went up to the room, but said "it will take too long to fix, we'll do it tomorrow." the next day, I checked out, and the employee was Thuy, who never smiled or asked how my stay was. When I brought up the hot water issue, she just repeatedly asked if we had informed them. No apology, no customer service. Later, I was told by an employee that the handle was turned the wrong way, as if I wasn't intelligent enough to know how to use the shower. I informed him that I tried the handle both ways, and it never got hot (again, even after 10-15 minutes). Terrible customer service, and don't even get me started on the awful spa. Super rude customer service there as well, constantly pressuring me to change the type of massage I booked, and very lackluster massage. I absolutely cannot recommend this place.
Comment from Hotel Management
15 Mar 2024 by Guest Experience Manager., Hotel Management
Dear Thuy,Warmest greetings from Mia Saigon!Thank you for taking your time to share your detailed feedback with us. Although we tried best to reached out to ask for permission to fix the hot water, we understand that your experience was not up to your expectations. Please accept my sincere apologies and rest assured that your valuable comments were personally brought up to related department leaders, in order to conduct the necessary changes, including additional training on how we could communicate without any confusion or causing misunderstanding. Once again, we appreciate you shared your feedback and we do wish to have another chance to be at your service, to amend your latest view.Please do contact via gem@miasaigon.com for any future request for our best arrangement for you,With my best regards,Amy TranGuest Experience Manager.
by A verified traveler
Posted 1 Mar 2024
Comment from Hotel Management
23 Mar 2024 by Mia Saigon Team, Hotel Management
Many thanks for your excellent rating, JunHong! We are pleased to know that you enjoyed your stay and we wish to see you again very soon.Best regards,Mia Saigon Team
by A verified traveler
Posted 20 Nov 2023
It was a great hotel with great staff and service.
Comment from Hotel Management
16 Dec 2023 by Mia Saigon Team, Hotel Management
Dear Ryan,Many thanks for choosing Mia Saigon, and for taking time to share your kind feedback.We much appreciate your recognition of great staff and service. We will ensure your beautiful words are shared with everyone and remind us to continuously improve our service every day!The entire team always look forward to welcoming you back soon.Best regards,Mia Saigon Team
by A verified traveler
Posted 16 Oct 2023 on Hotels
by A verified traveler
Posted 31 Aug 2023
The pictures don't lie - Mia Saigon is amazing! The staff are incredibly friendly and engaging, and they go the extra mile; it was our 20th wedding anniversary and we arrived to cake, flowers and a 'happy anniversary' sign and card. Special mention goes to Cam for making it so special.
The rooms and balconies are spacious, and the bathroom just fantastic.
The free boat into the centre of the city is a great service and worth doing just for a different perspective.
Our only regret is that we weren't there for longer!
by A verified traveler
Posted 27 Aug 2023 on Hotels
