Ratings based on 829 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Apr 2024
I have been to more than 70 countries. The staffs is among the best i have ever seen.
I left my phone in the Taxi. Hotel staffs and management treated my crisis with a high degree of urgency and provided me with all the supports possible. Within 2 hours they were able to help me get my phone back.
Thank you for the EXCELLENT SERVICES.
You got a repeat customer.
Son Do
Comment from Hotel Management
29 Apr 2024 by InterContinental Saigon, Hotel Management
Dear Son, Thank you so much for your review of our hotel. We trust you had a comfortable stay with us.I'd like to personally thank you for the WOW review and recommendation at the highest level of your recent stay with us! Our property and passionate colleagues are working hard everyday to earn guests’ praises like yours and I will share your kind words to them. Your valuable feedback let us know how we're doing and truly does make a difference. Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Sincerely,Justin Malcolm General Manager
by A verified traveler
Posted 22 Apr 2024
Very nice hotel with a very nice staff
Comment from Hotel Management
26 Apr 2024 by InterContinental Saigon, Hotel Management
Dear Robert, Thank you so much for your review of our hotel. We trust you had a comfortable stay with us.We are truly glad to hear that you had a most pleasant experience, and enjoyed a comfortable stay from check in to check out. Our colleagues are working hard every day to consistently provide first class services along with the finest facilities of our hotel.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Sincerely,Justin Malcolm General Manager
by A verified traveler
Posted 4 Apr 2024
The hotel is amazing in a fantastic location that is walking distance to all the major attractions in HCMC. The views in the rooms are stunning. The concierge were absolutely great in organizing events and tours. Breakfast is excellent with a wide range of foods and beverages.
Comment from Hotel Management
5 Apr 2024 by InterContinental Saigon, Hotel Management
Dear Frederick, Thank you so much for your review of our hotel. We trust you had a comfortable stay with us.I'd like to personally thank you for the WOW review and recommendation at the highest level of your recent stay with us! Your valuable feedback let us know how we're doing and truly does make a difference. I’m thrilled that you had such a wonderful experience.As you have mentioned, one of the reasons we stand out is our prime location: right in the heart of District 1, within walking distance to many tourist attractions and corporate offices. The complex where we are located also has many restaurants with different cuisine, cafes, bars and a supermarket.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Sincerely,Justin Malcolm General Manager
by A verified traveler
Posted 30 Mar 2024
Pool closed for over a week, had we known this we would not have booked to stay here. The alternative provided was the pool at their residence tower which was much smaller and doubled as a daycare for loud toddlers.
Comment from Hotel Management
2 Apr 2024 by InterContinental Residences Saigon, Hotel Management
Dear Rajnesh, Thank you for taking the time to write about your recent experience. I was indeed disappointed knowing our repair work at the pool effected your stay. The repair work is indeed ongoing, with the pool being drained, and repair work being undertaken in back of house areas (guests are unable to see the work taking place). We have a strict timeline for the pool closure, to minimize the disruption but unfortunately this couldn’t be helped and I sincerely apologise for you not being aware prior to arrival. We endeavor to inform guests in advance, however due to these repairs being last minute we informed all guests on arrival and with letters in every guest room. I do appreciate you recognizing our wonderful team in the Executive Club Lounge, I will be sure to pass your kind words on to them – I know they’ll be thrilled.I do hope to welcome you back in the near future, and if so, please do let me know as I’d be delighted to meet you in person to apologise.Sincerely, Justin Malcolm General Manager
by A verified traveler
Posted 11 Mar 2024
Comment from Hotel Management
12 Mar 2024 by InterContinental Saigon, Hotel Management
Dear Khanh, Thank you so much for your review of our hotel. We trust you had a comfortable stay with us.We are truly glad to hear that you had a most pleasant experience, and enjoyed a comfortable stay from check in to check out. Our colleagues are working hard every day to consistently provide first class services along with the finest facilities of our hotel.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Sincerely,Justin Malcolm General Manager
by A verified traveler
Posted 1 Mar 2024
Good frontline staff service. Decor needs updating
Comment from Hotel Management
4 Mar 2024 by InterContinental Saigon, Hotel Management
Dear Chee Kin, Thank you so much for your review of our hotel. We trust you had a comfortable stay with us.We are truly glad to hear that you had a most pleasant experience, and enjoyed a comfortable stay from check in to check out. Our colleagues are working hard every day to consistently provide first class services along with the finest facilities of our hotel.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Sincerely,Justin Malcolm General Manager
by A verified traveler
Posted 19 Feb 2024
Best breakfast buffet I’ve seen.
Comment from Hotel Management
21 Feb 2024 by InterContinental Saigon, Hotel Management
Dear Christopher, Thank you so much for your review of our hotel. We trust you had a comfortable stay with us.I'd like to personally thank you for the WOW review and recommendation at the highest level of your recent stay with us! I really appreciate your positive comment about our breakfast buffet. Our dedicated and skillful chef always put their best effort and passion into every dish they cook, in order to make every dining experience an unforgettable one. I’m thrilled that you had such a wonderful experience.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Sincerely,Justin Malcolm General Manager
by A verified traveler
Posted 9 Feb 2024
Great hotel super helpful staff
Comment from Hotel Management
11 Feb 2024 by InterContinental Saigon , Hotel Management
Dear Dorothy, Thank you so much for your review of our hotel. We trust you had a comfortable stay with us.We are truly glad to hear that you had a most pleasant experience, and enjoyed a comfortable stay from check in to check out. Our colleagues are working hard every day to consistently provide first class services along with the finest facilities of our hotel.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Sincerely,Justin Malcolm General Manager
by A verified traveler
Posted 4 Feb 2024
Staffs friendly, nice service
Comment from Hotel Management
6 Feb 2024 by InterContinental Saigon, Hotel Management
Dear Phuong, Thank you so much for your review of our hotel. We trust you had a comfortable stay with us.We are truly glad to hear that you had a most pleasant experience, and enjoyed a comfortable stay from check in to check out. Our colleagues are working hard every day to consistently provide first class services along with the finest facilities of our hotel.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Sincerely,Justin Malcolm General Manager
by A verified traveler
Posted 21 Jan 2024
Had a great experience at the Intercontinental Saigon. The room was spacious and clean. The breakfast buffet was great, offering a lot of different options. The location was amazing, walking distance to most of the shopping malls. Would definitely stay here again next time I come back to HCM.
Comment from Hotel Management
23 Jan 2024 by InterContinental Saigon, Hotel Management
Dear Peggy, Thank you so much for your review of our hotel. We trust you had a comfortable stay with us.I'd like to personally thank you for the WOW review and recommendation at the highest level of your recent stay with us! Your valuable feedback let us know how we're doing and truly does make a difference. I’m thrilled that you had such a wonderful experience.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Sincerely,Justin Malcolm General Manager
