Ratings based on 36 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Jan 2024
Front desk staffs were rude. Wasn’t helpful at all.
Comment from Hotel Management
4 Feb 2024 by Roop Sin, Hotel Management
We apologize for the inconvenience you experienced with our front desk staff. This is not reflective of our usual service standards, and we take your feedback seriously. We'll address this issue internally to ensure a more pleasant experience for all our guests. Thank you for bringing this to our attention.
by A verified traveler
Posted 4 Jan 2024
This place is very safe. You can see security personnels on street after midnight. Mini Mart is nearby, very convenient for a quick grabs at night. The rooms are clean. Mr. Giau is nice to talk with. You can request late check-out. I left small tip for cleaning crews just to appreciate their hard work. Thanks.
Comment from Hotel Management
4 Feb 2024 by Roop Sin, Hotel Management
Thank you for your kind review! We're delighted to hear you felt safe during your stay and found our location convenient. We appreciate your acknowledgment of our clean rooms and friendly staff, especially Mr. Giau. Your generosity towards our cleaning crew is heartwarming. We hope to welcome you back soon!
by A verified traveler
Posted 3 Jan 2024
Comment from Hotel Management
4 Feb 2024 by Roop Sin, Hotel Management
We apologize for the disappointing experience you had during your stay. If you could provide more details about your visit, we would appreciate the opportunity to address any concerns and improve our services. Please feel free to reach out to us directly. Thank you for your feedback.
by A verified traveler
Posted 17 Sep 2023 on Hotels
Comment from Hotel Management
7 Oct 2023 by Roop Sin, Herla Masteri Thao Dien, Hotel Management
Byoung Woo has been an incredibly friendly guest, and we want to extend our heartfelt gratitude for choosing to stay at our place multiple times. We genuinely cherish your visits and eagerly look forward to welcoming you again in the future. Thank you for being such a wonderful guest!
by A verified traveler
Posted 26 Aug 2023 on Hotels
Comment from Hotel Management
4 Sep 2023 by Roop Sin, Hotel Management
It was nice having Raymond and her group for a short stay! We weren’t able to meet them, but they checked in just fine with the instructions we gave.
by A verified traveler
Posted 27 Jun 2023 on Hotels
Comment from Hotel Management
29 Jun 2023 by Roop Sin, Hotel Management
Thanks for the awesome review, Byoung Woo! We are happy to see you are coming back to us multiple times. Come back and see us soon. Cheers!
by A verified traveler
Posted 23 Jun 2023 on Hotels
Comment from Hotel Management
29 Jun 2023 by Roop Sin, Hotel Management
Happy to get a hit mark for you. We are so happy to see you again in Herla Master Thao Dien, Ho Chi Minh
by A verified traveler
Posted 21 Apr 2023
Comment from Hotel Management
17 May 2023 by Roop Sin, Hotel Management
Thanks very much that you love our place. We wish to see you and your family again soon.
by A verified traveler
Posted 24 Jan 2023
Nice environment and super friendly staff . Will definitely go back for stay .
Comment from Hotel Management
20 Mar 2023 by Roop Sin, Hotel Management
hear that you would consider staying with us again, and we look forward to welcoming you back to Herla Masteri Thao Dien in Vietnam! Thank you for choosing to stay with us.Thank you for your review, Khay Ng! We're thrilled to hear that you enjoyed our nice environment and that our staff made your stay a memorable one. We take pride in providing exceptional service to our guests, and we're glad that our friendly staff met your expectations. We would love to have you back as our guest, and we look forward to welcoming you back to Herla Masteri Thao Dien soon! Thank you for choosing to stay with us.
by A verified traveler from Singapore
Posted 24 Jul 2019
Clean, convenient, friendly staff, great value for the price we paid .
Comment from Hotel Management
24 Jul 2019 by Herla Masteri Thao Dien, Hotel Management
Thank very much for the review to reflect our service in the Herla Masteri Thao Dien. We love to see you again soon.
