Ratings based on 502 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Alhambra
Posted 6 Apr 2024
Nothing
Comment from Hotel Management
9 Apr 2024 by Hotel Equatorial Team., Hotel Management
Dear Guest - Mr./ Ms. Siu Tong. Thank you for your review and for choosing our hotel. We are happy to know that you enjoyed your stay and we are looking forward to having you again as a guest at our hotel.Have a great day!
by A verified traveler from Santa Rosa
Posted 30 Mar 2024
I booked 2 rooms for 4 person , there should be arrangement to have both next or near by each other since my great aunt is 88 yrs old and have difficulty in walking. It’s long debate during the checkin !! The front desk lady kept insisted that No available rooms that could be arranged nearby. After almost an hour finally I did get what I asked for. The experience was Horrible. I stayed in Equatorial Hotel since 2014 whenever I visit VN .ot never experienced like this.
All other services are excellent. Staffs are professional and friendly most times. The bathroom towels needed to replace with newer towels , they were overused. Thanks
Comment from Hotel Management
9 Apr 2024 by Hotel Management Team, Hotel Management
Dear Guest - Ms. Kristina ,Thank you for choosing to stay at Equatorial Hotel and for sharing your experience with us. We sincerely apologize for the inconvenience you faced during check-in regarding the room arrangements. We understand the importance of having rooms close together, especially for your great aunt. Typically, we strive to accommodate such requests when notified in advance, although room availability can vary based on occupancy.We truly appreciate your loyalty to Equatorial Hotel since 2014 and are grateful for your kind words about our staff and services. Your feedback about the bathroom towels is duly noted, and we will ensure to address this seriously.Please accept our sincere apologies for the unexpected challenges you encountered during your recent stay. We value your feedback and assure you that we are committed to continuously improving our services to provide exceptional experiences for our guests.
by A verified traveler from Santa Rosa
Posted 25 Mar 2024
Front desk staffs needed to retraining for good customer service.
Comment from Hotel Management
27 Mar 2024 by Hotel Management Team., Hotel Management
Dear Ms. Kristina,Warmest greetings from Equatorial Ho Chi Minh City!Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your comments and take them seriously as we continuously strive to improve our services and meet the expectations of our guests.First and foremost, we would like to extend our sincerest apologies for the less-than-ideal experience you encountered with our front office team during your recent stay at our hotel. We genuinely regret any inconvenience this may have caused.We have shared your comments with our team and retraining for our staff to address any shortcomings and ensure that such incidents do not occur in the future. We truly appreciate your patience and understanding, and we want to thank you for choosing our hotel for your stay. We understand the importance of your feedback in helping us improve our services, and your insights will undoubtedly contribute to our on going efforts.Once again, we apologize for any inconvenience and we appreciate your understandingSincerely,
by A verified traveler
Posted 10 Mar 2024
Comment from Hotel Management
11 Mar 2024 by Hotel Equatorial Team., Hotel Management
Dear Guest - Mr. Hung. Thank you very much for rating us 5 star for your experience at our hotel. We look forward to welcoming you back again soon!Have a great day!
by A verified traveler
Posted 29 Feb 2024
I asked for glass of wine for room svc. More than 30 min then arrrived. After 2 calls. Operator can still apologize she forgot to pass the order after 1st call.
Next morning ask for iron and board, after 3 calls and 30min then deliver. I was late for my meeting
Room.626
Comment from Hotel Management
4 Mar 2024 by Hotel Management Team., Hotel Management
Dear Mr. Kelvin, We extend our gratitude for choosing Equatorial Ho Chi Minh City for your recent visit and taking the time to share your thoughts with us. Your feedback is invaluable in our ongoing commitment to enhance our services. We deeply apologize for the delay in providing your room services at our hotel. We value your patience and understanding immensely. Your feedback has been forwarded to the relevant department for future enhancements. We want to emphasize that your unsatisfactory experience has garnered our full attention. Rest assured, we are actively addressing the situation to prevent any recurrence.Once again, we apologize for any inconvenience caused and thank you for your understanding and patience. Sincerely,
by A verified traveler
Posted 17 Jan 2024
Great location, great value, would stay again
Comment from Hotel Management
17 Jan 2024 by Hotel Equatorial Team., Hotel Management
Dear Mr. Mike. Thank you for staying with us and for your recommendations to other potential guests. We are happy to know that you completely enjoyed your stay with us. We hope to have the pleasure of welcoming you back again soon.Have a great day!
by A verified traveler
Nice hotel!
Posted 15 Jan 2024 on HotelsGood service, well maintained and comfortable hotel. The only thing I feel that the hotel should do is to upgrade the wardrobe closet which is dated. Do not mind staying again in the future.
Comment from Hotel Management
15 Jan 2024 by Hotel Equatorial Team., Hotel Management
Dear Guest - Mr./ Ms. LIM. Thank you for sharing your experience and recommendation to other potential guests. We are happy to know that you had a completely comfortable stay with us. We have taken note of your valuable feedback, which will certainly help us to improve our services. We hope to have the pleasure of welcoming you back again.Have a nice day!
by A verified traveler
Posted 2 Jan 2024 on Hotels
Overall stay was very good except the checkin as it took us 60 mins may be it was one of the bad days due to evening rush suddenly came. Rooms are good, breakfast is good, room service take some time to deliver the food. Location is good and staff is helpful. Casino inside the hotel so best option to exchange money is to do inside casino.
Comment from Hotel Management
5 Jan 2024 by Hotel Equatorial Team., Hotel Management
Dear Guest - Pankaj, Thank you for staying with us and sharing your review. Your feedback is invaluable in our ongoing commitment to enhance our services. We would like to extend our sincere apologies for the delay in your check-in process upon arrival at our hotel. Unfortunately, due to an unforeseen overbooking situation at the year-end, we were unable to provide you with the seamless and timely service that we strive to deliver to each of our guests. Your patience and understanding during this unexpected circumstance are truly appreciated. Please rest assured that we are actively working to improve the situation and ensure that your stay with us is as comfortable and enjoyable as possible. Once again, we apologize for any inconvenience caused and we hope to have the pleasure of welcoming you back again.Sincerely,
by A verified traveler
Posted 2 Jan 2024 on Hotels
Very good breakfast buffet…only problem is the food can be kind of tasteless. If you are going to make chicken curry…make chicken curry.mm
Comment from Hotel Management
5 Jan 2024 by Hotel Equatorial Team., Hotel Management
Dear Mr. Donald. We are pleased to hear that you have enjoyed your stay with us but understand that you experienced some services which did not meet your expectations on this occasion.Your feedback is invaluable in our ongoing commitment to enhance our services. We understand your disappointment with the food. We strive to provide a memorable culinary experience for all of our guests, and we apologize if we fell short on this occasion. Your feedback will be shared with our culinary team to ensure that we continue to improve the quality and taste of our offerings.Once again, thank you for your feedback and we hope to have the pleasure of welcoming you back again.Have a great day!
by A verified traveler
Posted 1 Jan 2024
Comment from Hotel Management
2 Feb 2024 by Hotel Equatorial Team., Hotel Management
Dear Guest - Mr. Ms. Jonathan. Thank you for staying with us and for sharing your review. We are glad to know that you are completely comfortable during your vacation at our hotel. We look forward to welcoming you back again soon!Have a great day!
