Ratings based on 137 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Jan 2023 on Hotels
by A verified traveler
Posted 15 Jan 2023
Good
by A verified traveler
Posted 8 Jan 2023
by A verified traveler
Posted 28 Dec 2022
by A verified traveler from UK
Posted 24 Feb 2020 on Ebookers
From Daisy the receptionist 2 the hotel manager and all staff at the Empress were kind. helpful and very accommodating. We will go back again
by A verified traveler
Great hotel for buissness and vacation alike.
Posted 24 Mar 2019 on Hotelsroom is a bit small as mentioned but well arranged. Shower is great. Good service from the desk staff with helping to reccomand places, providing a city map helping book a taxi and etc...
by A verified traveler
Lovely staff, good location
Posted 17 Mar 2019 on HotelsNice and quiet but still within walking distance to all the night life.
Staff are all lovely - we liked the hotel so much we extended our stay twice.
Only one complaint - the WiFi is slow and unreliable.
by A verified traveler
Posted 14 Nov 2018
by A verified traveler from Sigon Viet Nam
Posted 10 Nov 2018
got lied to about changing dates and was forced to pay after I paid Expedia. Expedia told me every thing was taken care of and after I arrived I found I was lied to by Expedia..
Recommended
for Everyoneby A verified traveler from Christchurch, New Zealand
Great Boutique Hotel
Posted 5 Oct 2017
Pros: I liked everything about the hotel.
Cons: I don't think anything could be improved. I'll be interested to see, when I return next year, if the new extension to the hotel is open
Location: Taxis are plentiful but I walked everywhere. The location is a little quieter for traffic than some areas and that suited me perfectly.
My stay at the Empress Hotel was really good. The staff were so kind, friendly and helpful. They were informative of where to find places and made my stay very relaxing. My bedroom and ensuite were lovely and had everything I could possibly need. The breakfast room was bright and welcoming and the meal was perfect. On my last day there was a huge downpour and I got extremely wet on my way back for my luggage, Although I had checked out at noon, the staff let me use a small cloakroom to change out of my very wet clothes before leaving for the airport and my flight home to New Zealand. I can thoroughly recommend the Empress Hotel and will certainly be staying there again when I return to Vietnam in the New Year.
