Ratings based on 986 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
Great Staff and breakfast also nice facilities.
Comment from Hotel Management
2 May 2024 by Thinh Le (Mr.) | Front Office Manager, Hotel Management
Dear Mr. Joe,Thank you for taking the time to share this excellent review of your recent stay at our Hotel. I am absolutely delighted that our team impressed you with our warm hospitality and everything was seamless from arrival to departure.We are looking forward to your return to us.Sincerely,Thinh Le (Mr.) Front Office Manager
by A verified traveler
Posted 21 Apr 2024
The rooms were clean, the spa was not. Staff accomodating but overall the hotel is dated
Comment from Hotel Management
23 Apr 2024 by Thinh Le (Mr.) | Front Office Manager, Hotel Management
Dear Mr. Diego,We appreciate your taking the time to share your recent experience at our hotel. It is always the great pleasure to receive your feedback and to learn your satisfaction with this stay.Rest assured that your compliments will be shared among the whole team and it is served as the encouragement for them to maintain the good work.We do look forward to welcoming you back for another pleasant stays soon.Warm regards,Thinh Le (Mr.) Front Office Manager
by A verified traveler
Posted 16 Apr 2024
Great hotel for the price, in a good central location in district 1 in the city centre, good friendly helpful staff here too.
Room was a good size, comfortable bed and a nice bathroom.
Id recommend it to anyone visiting Saigon.
Comment from Hotel Management
17 Apr 2024 by Thinh Le (Mr.) | Front Office Manager, Hotel Management
Dear Ms. Reeve,We appreciate your taking the time to share your recent experience at our hotel. It is always the great pleasure to receive your feedback and to learn your satisfaction with this stay.Rest assured that your compliments will be shared among the whole team and it is served as the encouragement for them to maintain the good work.We do look forward to welcoming you back for another pleasant stays soon.Warm regards,Thinh Le (Mr.) Front Office Manager
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
16 Apr 2024 by Thinh Le (Mr.) | Front Office Manager, Hotel Management
Dear Ms. ROBYN ,Thank you for taking the time to share this excellent review of your recent stay at our Hotel. I am absolutely delighted that our team impressed you with our warm hospitality and everything was seamless from arrival to departure.We are looking forward to your return to us.Sincerely,Thinh Le (Mr.) Front Office Manager
by A verified traveler
Posted 10 Apr 2024
Great welcome on arrival. Very quickly into room. Location is great, easily walkable to main attractions but without being too central. Nice pool area on rooftop that was never too busy, with very good waiter service from restaurant also on rooftop. Staff all very friendly and helpful. Only negative was the lunch/dinner restaurant quality (average) and price (high). The breakfast was pretty good though. All in all a very enjoyable and comfortable stay and i would happily recommend to others.
Comment from Hotel Management
11 Apr 2024 by Thinh Le (Mr.) | Front Office Manager, Hotel Management
Dear Mr. Peter,We appreciate your taking the time to share your recent experience at our hotel. It is always the great pleasure to receive your feedback and to learn your satisfaction with this stay.Rest assured that your compliments will be shared among the whole team and it is served as the encouragement for them to maintain the good work.We do look forward to welcoming you back for another pleasant stays soon.Warm regards,Thinh Le (Mr.) Front Office Manager
by A verified traveler
Posted 30 Mar 2024
The beds are hard and the beds squeak, the air conditioning in the gym did not work , the bathtub/shower is dangerous you are always afraid you will slip and fall ,
Comment from Hotel Management
2 Apr 2024 by Thinh Le (Mr.) | Front Office Manager, Hotel Management
Dear Ms. Mickey,On behalf of the entire hotel staff at Eden Star Hotel, we would like to express our thanks as choosing us for your vacation.We sincerely thank for valuable contribution to make Eden Star Hotel more complete. We will strive to improve hotel quality service and looking for a chance to serve you better in the next future.Have a wonderful day!With best regards,Thinh Le (Mr.) Front Office Manager
by A verified traveler
Posted 28 Mar 2024
Very good ,staff friendly, food is good
Comment from Hotel Management
29 Mar 2024 by Thinh Le (Mr.) | Front Office Manager, Hotel Management
Dear Mr. Byron,We appreciate you taking the time to pass your feedback regarding your recent stay at our Hotel.Please rest assured that I have shared your feedback with our team, this has served as an encouragement to all of our connectors.Thank you again for sharing your experience, and we do hope to welcome you back again in the future.Sincerely,Thinh Le (Mr.) Front Office Manager
by A verified traveler
Posted 25 Mar 2024
Comment from Hotel Management
15 Apr 2024 by Thinh Le (Mr.) | Front Office Manager, Hotel Management
Dear Mr. Larry,Thank you for taking the time to share this excellent review of your recent stay at our Hotel. I am absolutely delighted that our team impressed you with our warm hospitality and everything was seamless from arrival to departure.We are looking forward to your return to us.Sincerely,Thinh Le (Mr.) Front Office Manager
by A verified traveler
Posted 15 Mar 2024
Comment from Hotel Management
18 Mar 2024 by Thinh Le (Mr.) | Front Office Manager, Hotel Management
Dear Mr. Tran Minh,On behalf of the entire hotel staff at Eden Star Hotel, we would like to express our thanks as choosing us for your vacation.We sincerely thank for valuable contribution to make Eden Star Hotel more complete. We will strive to improve hotel quality service and looking for a chance to serve you better in the next future.Have a wonderful day!With best regards,Thinh Le (Mr.) Front Office Manager
by A verified traveler
Posted 14 Mar 2024
Thought saigon would be cleaner
Comment from Hotel Management
18 Mar 2024 by Thinh Le (Mr.) | Front Office Manager, Hotel Management
Dear Mr. Danny,On behalf of the entire hotel staff at Eden Star Hotel, we would like to express our thanks as choosing us for your vacation.We sincerely thank for valuable contribution to make Eden Star Hotel more complete. We will strive to improve hotel quality service and looking for a chance to serve you better in the next future.Have a wonderful day!With best regards,Thinh Le (Mr.) Front Office Manager
