Ratings based on 612 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
The property was lovely very clean and the rooms were spacious close waking distance to everything. The only downside was the staff were unhelpful and unfriendly. They organised a SIM card for me which was great whilst in Ho Chi Minh but did not work anywhere else in Vietnam. They also charged $5usd for a plastic room key they never gave me. Such a shame such a beautiful property is lacking the service it deserves
by A verified traveler from hagatna
Posted 29 Apr 2024
The hotel was within walking distance to many attractions. The hotel staff were friendly, helpful, efficient and professional. The hotel staff definitely made my stay memorable.
by A verified traveler
Posted 28 Apr 2024
The only problem of the hotel was the shower. No matter what we did the water would leak outside.
by A verified traveler
Posted 27 Apr 2024
amazing hotel and staff - my second trip here and it won't be my last.
Always made to feel welcome and nothing is too much trouble for the staff
clean and well decorated - afternoon tea is always a welcome addition and so nice after a hot afternoon walking around HCM city,
by A verified traveler from Dee Why
Posted 20 Apr 2024
Would like to say a big thank you to all the staff. From the the front desk , driver and housekeeping. We had a wonderful stay.
Comment from Hotel Management
25 Apr 2024 by Au Lac Charner Hotel Team, Hotel Management
Dear Valued Guest,Thank you so much for choosing Au Lac Charner Hotel for your stay in Ho Chi Minh city and giving us a good comment.We are very delighted that you had a memorable stay at the hotel.Your satisfaction on service is the motivation for us to work even harder. We hope you and family have a wonderful day and look forward to welcoming you back to us in the near future.Best regards,
by A verified traveler
Posted 18 Apr 2024
My recent stay at the hotel was a mixed bag. While the location was superb, offering easy access to [city landmarks], the overall experience left something to be desired.
Firstly, the staff members were generally average, with the exception of Robert at the front desk. His professionalism, attentiveness, and willingness to assist stood out in contrast to the rest of the team.
However, one major disappointment was the breakfast options. The selection was poor and very limited, lacking variety and freshness. For a hotel aiming to provide a satisfying start to the day, this was a significant letdown.
Regrettably, based on this experience, I would not choose to stay here again in the future.
Comment from Hotel Management
25 Apr 2024 by Au Lac Charner Hotel Team, Hotel Management
Dear Eshwer,Thank you so much for choosing Au Lac Charner Hotel for your stay in Ho Chi Minh city.We sincerely apologize for not meeting your expectations, your feedback has been noted and will be forwarded to the relevant departments for suitable quality improvements.Your satisfaction on service is the motivation for us to work even harder.We hope you and family have a wonderful day and look forward to welcoming you back to us in the near future.Best regards,
by A verified traveler
Posted 18 Apr 2024
The staff and concierge are top notch
Comment from Hotel Management
25 Apr 2024 by Au Lac Charner Hotel Team, Hotel Management
Dear Valued Guest,Thank you so much for choosing Au Lac Charner Hotel for your stay in Ho Chi Minh city and giving us a good comment.We are very delighted that you had a memorable stay at the hotel.Your satisfaction on service is the motivation for us to work even harder. We hope you and family have a wonderful day and look forward to welcoming you back to us in the near future.Best regards,
by A verified traveler
Posted 11 Apr 2024
The staff is wonderful. We especially found Robert and Tammy to be superstars! Friendly, helpful and efficient. The beds are firm and we loved it. The area around this hotel is very walkable and it is safe.
What we didn’t like: The room we stayed in for one night was very noisy (street front) and it had a weird smell (room 202). We asked for another room and was moved to another room.
Comment from Hotel Management
13 Apr 2024 by Au Lac Charner Hotel Team, Hotel Management
Dear Anettle,Thank you so much for choosing Au Lac Charner Hotel for your stay in Ho Chi Minh city and giving us a good comment.We are very delighted that you had a memorable stay at the hotel.Your satisfaction on service is the motivation for us to work even harder. We hope you and family have a wonderful day and look forward to welcoming you back to us in the near future.Best regards,
by A verified traveler from Richmond
Posted 9 Apr 2024
I would prefer if everything was priced in VND. Pricing in US dollars means I’m paying exchange twice when I pay in CAD on a credit card.
Everything was very nice. Breakfast, afternoon tea , etc.
Weirdly, toilet paper holder in our room was virtually inaccessible if you were on the toilet. Quite minor but irritating
Comment from Hotel Management
13 Apr 2024 by Au Lac Charner Hotel Team, Hotel Management
Dear Mr. Brian,Thank you so much for choosing Au Lac Charner Hotel for your stay in Ho Chi Minh city and giving us a good comment.We are very delighted that you had a memorable stay at the hotel.Your satisfaction on service is the motivation for us to work even harder. We hope you and family have a wonderful day and look forward to welcoming you back to us in the near future.Best regards,
by A verified traveler from Melbourne
Posted 2 Apr 2024
My room had no windows and in overall was expecting something better.
Comment from Hotel Management
5 Apr 2024 by Au Lac Charner Hotel Team, Hotel Management
Dear Alexandra,Thank you for your recent correspondence regarding Au Lac Charner Hotel.We have described this room type without windows on the booking page to Customers before choosing to book.Please double check if your booking is correct, ID 161460817. Room type: Ruffier Deluxe twin (no window)Best RegardsAu Lac Charner Hotel Team
