Ratings based on 980 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
We thought it was poor for a “luxury” hotel. Rooms were small. Cheap shower head. More trash containers needed.
No complimentary waters in room. Poor signage or information as to where things are located.
by A verified traveler
Posted 2 Jun 2024
Comfortable, quiet. Staff was courteous and helpful. Room was spacious and well appointed.
by A verified traveler from Indialantic
Posted 2 Jun 2024
by A verified traveler
Posted 27 May 2024
The checkin time is 4pm, I came to hotel 5:30pm for checkin and was told the room is not ready so we went out for dinner, and back at 7pm, and the stuff showed us the room, they tried to fixed the ceiling, a ladder is in the room and the ceiling is open, the room was still not ready so I asked to get full refund and have to drive back home. Hope I get full refund soon.
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Dear Yun,Thank you for choosing our hotel and for taking the time to give us feedback on your experience. We are truly sorry for the unfortunate and out-of-the-ordinary issues with the room. We work hard every day to ensure that our accommodations are in top-notch condition, and we apologize that this was not your experience. We hope to have another opportunity to welcome you back and impress you with the wonderful accommodations we are known for.Sincerely,Derek ShellyGeneral Manager
by A verified traveler
Posted 26 May 2024
Been to Viking many times over the years but not recently.
It was OK but where were all the guests. Seemed to be more dogs (which is OK) than guests. Perhaps because I only stayed one night on Friday of Memorial Day. Room, I had was clen and everything functioned but seems to be outdated. The shower did not work properly in my daughter's room. Everyone was nice and friendly especially the valet staff. The $45 valet fee is ridicules (used to be$30). Breakfast was good and at a decent price, but service was not good. Supposedly short-staffed but no excuse. Staff seemed disjointed and usually get coffee right away, but it came with the meal. Perhaps I am being picky, but this is not what I am used to.
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Dear Anthony,Thank you for taking the time to provide your feedback. While we are delighted to hear that your room was clean and our staff was friendly, we are saddened to hear about the service you received at breakfast and the faulty shower. We will be sure to review your comments with our team so that immediate improvements can be made. Returning guests pay us the greatest compliment and we hope you'll consider returning so we can provide you with the stay you are accustomed to. Sincerely,Derek ShellyGeneral Manager
by A verified traveler
Posted 25 May 2024
Luxury prices for a very average hotel. AC didn’t work and you have to request for a small fridge in the room. I didn’t know this and we had to toss out our food.
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Dear Andrea,While we thank you for being our guest and sharing your feedback, we are sorry to see you were disappointed in your stay. We work hard daily to create a perfect experience for every guest and continually learn and improve. We will review your comments with the team as we progress and hope to have another opportunity to welcome you back and impress you further.Sincerely,Derek ShellyGeneral Manager
by A verified traveler
Posted 25 May 2024
Liked the cleanliness and spaciousness of the room. Also liked the lovely neighborhood and the walkability to restaurants and sights. Did not like the extremely small bathroom.
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Dear Denise,Thank you for staying at Hotel Viking. We're delighted that you appreciated the cleanliness and spaciousness of our rooms and the charm of our neighborhood, with its convenient access to restaurants and attractions. While we're disappointed to learn of your concern about the bathroom size, we appreciate your honesty and will take it into consideration for future improvements. We look forward to hosting you again and ensuring a more satisfying experience.Sincerely,Derek ShellyGeneral Manager
by A verified traveler
Posted 20 May 2024
I was concerned because of the mixed reviews when I booked the trip but I was very pleasantly surprised that everything added up to a 5 star hotel. From walking in the door on arrival to checking out, our experience was perfect for an anniversary weekend. Thank you!
Comment from Hotel Management
22 May 2024 by General Manager, Hotel Management
Dear Jonathan,How wonderful to hear that your stay at Hotel Viking was a pleasant surprise. We're glad you enjoyed your anniversary weekend, and we appreciate your kind words. Please come see us again soon.Sincerely,Derek ShellyGeneral Manager
by A verified traveler
Posted 19 May 2024
Highly recommended The Viking. Location is superb, staff was very friendly. Lobby area is beautiful and up to date. Our room was very comfortable and clean however rooms and hallway could use a little TLC
Comment from Hotel Management
22 May 2024 by General Manager, Hotel Management
Dear Rebecca,Thank you for sharing your thoughts on your recent stay. It's wonderful to hear you enjoyed our comfy accommodations and convenient proximity to local attractions! We appreciate your feedback and have shown your report to our housekeeping team to address this. Thanks again for sharing your review. We hope you choose us again for your next Newport vacation!Sincerely,Derek ShellyGeneral Manager
by A verified traveler
Posted 18 May 2024
