Ratings based on 989 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 May 2024
by A verified traveler
Posted 17 May 2024
It was horrible experience, we were given a room in front of the elevator, asked if we could get a different and placed in a room that was facing a roof and at the end of building 6. The staff made comments about service members (Navy and Marine Corps) as if they were a bother for the hotel. Overall bad experience, would never go back.
by A verified traveler from Lafayette
Posted 12 May 2024
Construction really takes away from the property.
by A verified traveler
Posted 12 May 2024
The property is under renovation and I was not informed ahead of time short staffed and long waits for any service
by A verified traveler
Posted 11 May 2024
Bevan Jacobs died on March 7. His wife Diane could not check in to the hotel because he made the reservations through Expedia. There is no way to get a human on the phone quickly to remedy the situation. She did not have his password to the site It took nearly an hour talking to someone in a foreign country just to change the name in the reservation
by A verified traveler
Posted 10 May 2024
Great minus all the construction
by A verified traveler
Posted 6 May 2024
Fantastic
by A verified traveler
Posted 6 May 2024
I reserved an ocean view room (and paid extra for the ocean view room), but there was no ocean view room available on check-in and no other accommodations or refund was offered. I was very disappointed that my stay was not what I had expected!!
by A verified traveler
Posted 26 Apr 2024
I love the location, ambiance and historical features of this hotel.
Comment from Hotel Management
1 May 2024 by Dane Gorup Resort Manager, Hotel Management
Dear Emy, Thank you for the positive review! I am happy to hear you enjoyed every aspect of your stay from our beachfront location to the rich history. Whenever you are looking for another memorable getaway, it would be a pleasure to welcome you back to The Del! Sincerely, Dane GorupResort Manager
by A verified traveler from Glendora
Posted 25 Apr 2024
Great customer service and the property was gorgeous!
Comment from Hotel Management
29 Apr 2024 by Dane Gorup Resort Manager, Hotel Management
Dear Jayme, Thank you for this fantastic review! I am delighted to hear our dedicated staff left a positive impression and hope to welcome you back to The Del someday soon. Sincerely, Dane GorupResort Manager
