Ratings based on 423 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
We check in and pool is closed for the weather.. understandable.. but then get into our room and the volume didn't work on the tv at all.. told at the front desk that it is an ongoing issue.. huge inconvenience with 2 kids not having the tv work and was damn near ready to ask for a refund and leave but didn't have the extra money to go to a different hotel and wait who knows how long for a refund. Very disappointing
Comment from Hotel Management
3 Jun 2024 by Charles, Hotel Management
we do apologize for the inconvenience we are doing everything we can to resolve the issue we do hope to see you again soon
by A verified traveler
Posted 2 Jun 2024
Close to everything we needed
Comment from Hotel Management
3 Jun 2024 by Charles, Hotel Management
we would like to say thank you for staying with us and hope to see you again soon
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
3 Jun 2024 by Charles, Hotel Management
we would like to say thank you for staying with us and hope to see you again soon
by A verified traveler
Posted 1 Jun 2024
Quiet, has shuttle across to the casino
Comment from Hotel Management
3 Jun 2024 by Charles, Hotel Management
we would like to say thank you for staying with us and hope to see you again soon
by A verified traveler
Posted 1 Jun 2024
Great place
Comment from Hotel Management
3 Jun 2024 by Charles, Hotel Management
we would like to say thank you for staying with us and hope to see you again soon
by A verified traveler
Posted 30 May 2024
Back/side door doesn't lock, not very safe for guests! Toodlers and children were in the jacuzzi unattended! Huge liability issues!
Comment from Hotel Management
30 May 2024 by Theresa, Hotel Management
Thank your feed back to better service our guests. I will have our team look into the doors. As for the kid in the hot tub if they our under the age of 12 we do remove them.
by A verified traveler
Posted 27 May 2024
Everything was awesome, they even had a shuttle to the casino lol,
Comment from Hotel Management
27 May 2024 by Charles, Hotel Management
We are happy to hear that you had a great experience with us and hope to see you again soon
by A verified traveler
Posted 24 May 2024
Great people, great place.
Lexi O is an amazing employee
Comment from Hotel Management
25 May 2024 by Charles, Hotel Management
we would like to say thank you for your stay and hope to see you again soon, and we are glad to show lexi this compliment from you and thanks again
by A verified traveler
Posted 22 May 2024
Comment from Hotel Management
25 May 2024 by Charles, Hotel Management
we would like to say thank you for your stay and hope to see you again soon
by A verified traveler
Posted 13 May 2024
Hot tub
Comment from Hotel Management
18 May 2024 by Charles, Hotel Management
we would like to say thank you for staying with us and hope to see you again soon
