Ratings based on 982 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
1 May 2024 by Resident Manager, Hotel Management
Dear Lizania, Thank you for choosing to stay with us and for your positive rating. We are glad you had a pleasant time with us. Whether you are here for a relaxing weekend away or a family adventure, our resort offers something for everyone with three beautiful pools, private beach access, and other refreshing amenities. We loved accommodating you, and we hope you will choose The Westin Hilton Head Island Resort & Spa whenever your travels bring you to our island.Be Well,Alp Erol,Resident Manager
by A verified traveler
Posted 29 Apr 2024
Great Experience
Comment from Hotel Management
30 Apr 2024 by General Manager, Hotel Management
Dear Deborah, Thank you for sharing about your revitalizing experience at The Westin Hilton Head Island Resort & Spa. Situated on Hilton Head Island's famous pristine beaches and surrounded by swaying Palmetto trees, we are pleased you could enjoy our relaxing oasis. It was our pleasure having you as our guest, and we look forward to seeing you on your next visit to the area.Be Well,Mike Tighe,General Manager
by A verified traveler
Posted 27 Apr 2024
The facilities are great, the pool and beach are so beautiful and relaxing. The area is quiet so even the public beach isn't that crowded.
The gym was ok, a bit small and limited weights and machines.
Comment from Hotel Management
28 Apr 2024 by General Manager, Hotel Management
Dear Sean, Thank you for being our guest and for writing such a generous review. We are pleased that our intuitively designed accommodations exceeded your expectations and that you particularly loved spending time at our beautiful pools and private beach. Thank you again for choosing The Westin Hilton Head Island Resort & Spa, and we hope that your invigorating experience will bring you back to enjoy more of what we have to offer.Be Well,Mike Tighe,General Manager
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Resident Manager, Hotel Management
Dear Ashleigh, Thank you for choosing our resort for your visit to Hilton Head. Our focus is on cultivating a rejuvenating and enhanced experience for each of our guests; therefore, please accept our apologies for not meeting these expectations. We hope you will give us another opportunity to show you our commitment to attentive service.Be Well,Alp Erol,Resident Manager
by A verified traveler
Posted 24 Apr 2024
The staff was very friendly. It was very clean. Very nice place.
Comment from Hotel Management
25 Apr 2024 by General Manager, Hotel Management
Dear John, Thank you for choosing The Westin Hilton Head Island Resort & Spa. It is a pleasure to read that we exceeded your expectations and that you particularly loved our impeccable, rejuvenating property and intuitive associates. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit.Be Well,Mike Tighe,General Manager
by A verified traveler
Posted 22 Apr 2024
This was my third visit to the Westin. When you walk in, the lobby is scented and cool. The staff is incredibly friendly and self parking is free. The resort is clean, updated and beautiful. We'll be back!
Comment from Hotel Management
23 Apr 2024 by Resident Manager, Hotel Management
Dear Jeanne, Welcome back to The Westin Hilton Head Island Resort & Spa! You are part of our family now, and we are pleased to know that our team members always make you feel at home. We are also glad our impeccable and thoughtfully crafted property helped elevate and optimize your visit. Thank you for your generous compliments, and we sincerely appreciate your dedication to staying with us again; we all look forward to it.Be Well,Alp Erol,Resident Manager
by A verified traveler
Posted 11 Apr 2024
This was our first time to the resort. We thoroughly enjoyed our stay. Staff was friendly and professional. Our visit focused on the beach and the pool and we weren't disappointed. Super relaxing visit. This was the first of many visits we will make to this resort! Had a grand time!
Comment from Hotel Management
13 Apr 2024 by GENERAL MANAGER, Hotel Management
Dear Carl, Thank you for being our guest and for writing such a generous review. We are pleased that our service exceeded your expectations and that you particularly enjoyed spending time at our beautiful pools and our private beach access. We hope that your invigorating experience will bring you back to enjoy more of what we have to offer. Thank you again for choosing The Westin Hilton Head Island Resort & Spa.Be Well,Mike Tighe,General Manager
by A verified traveler
Posted 11 Apr 2024
Comment from Hotel Management
13 Apr 2024 by GENERAL MANAGER, Hotel Management
Dear Kelly, Thank you for sharing about your revitalizing experience at The Westin Hilton Head Island Resort & Spa. Situated on Hilton Head Island's famous pristine beaches and surrounded by swaying Palmetto trees, we are pleased you could enjoy our relaxing oasis. It was our pleasure having you as our guest, and we look forward to seeing you on your next visit to the area.Be Well,Alp Erol,Resident Manager
by A verified traveler
Posted 5 Apr 2024
Great resort. You can find everything you need without leaving the resort.
Comment from Hotel Management
6 Apr 2024 by Resident Manager, Hotel Management
Dear Juan, Thank you for sharing about your revitalizing experience at The Westin Hilton Head Island Resort & Spa. Situated on Hilton Head Island's famous pristine beaches and surrounded by swaying Palmetto trees, we are pleased you could enjoy our relaxing oasis. It was our pleasure having you as our guest, and we look forward to seeing you on your next visit to the area.Be Well,Alp Erol,Resident Manager
by A verified traveler
Posted 4 Apr 2024
The property was very nice and the staff was friendly. Outside of the resort dining options weren’t far in distance but the drive time was pretty significant. If I had some recommendations, I would suggest having more pool side servers and monitoring the water in the hot tub. The water was dirty each time we got in. The weather was chilly so I’m sure it was getting used more frequently than most times.
Comment from Hotel Management
5 Apr 2024 by General Manager, Hotel Management
Dear Tara, We are glad to know you had an energizing stay and that you loved our beautiful resort and intuitive associates. It was also a pleasure reading you found our location to be perfect for exploring the many attractions of our coastal town. That said, we have taken note of your additional feedback and will share it with the appropriate individuals as we always strive to enhance our guest experience. Thank you for choosing The Westin Hilton Head Island Resort & Spa, and we look forward to welcoming you back for another exceptional experience.Be Well,Mike Tighe,General Manager
