Ratings based on 965 Verified Reviews
3.3 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jun 2024
by A verified traveler
Posted 18 Jun 2024
Breakfast was great but room could’ve been cleaner. Drawers in night table very dirty as were windows
by A verified traveler
Posted 17 Jun 2024
Everything was very clean and their breakfast buffet was fantastic! They had scrambled eggs, sausage links, potatoes, fluffy waffles, and so much more!The breakfast manager, Mario,was very attentive to whether we needed anything additional for breakfast and made us feel welcome. Thanks, Mario, for making us feel at home during our visit.
by A verified traveler from Stevenson Ranch
Posted 17 Jun 2024
Bathroom shower curtains had some stains and the Digital TV was not working. We also observed some spots on the wall which had spots of dirt. The breakfast area was also very small.
Comment from Hotel Management
18 Jun 2024 by GM, Hotel Management
Thank you for providing feedback on your recent stay with us. I sincerely apologize for the issues you encountered, including the stained shower curtains, non-functional digital TV, dirty spots on the walls, and the small breakfast area.Please know that your comments have been shared with our housekeeping and maintenance teams to address these issues promptly. We strive to maintain high standards of cleanliness and functionality, and it’s clear we fell short during your visit.Regarding the breakfast area, we understand the importance of a comfortable dining space and are actively looking into ways to improve this aspect of our service.We truly appreciate your feedback, as it helps us to enhance our guest experience. If you decide to stay with us again, please contact me directly, and I will ensure that your next visit is much more pleasant and comfortable.Thank you for staying with us and for bringing these matters to our attention.Warm regards,
by A verified traveler from Valley Springs
Posted 16 Jun 2024
Constantly being woken up. Upstairs room was a kids playground and outside our room was a seating area that was noisy at 11:30pm. I will never stay here again or recommend this property.
Comment from Hotel Management
17 Jun 2024 by GM, Hotel Management
Thank you for taking the time to share your feedback. I sincerely apologize for the disturbances you experienced during your stay. We understand how important a good night's sleep is, and we regret that the noise from the upstairs room and nearby seating area disrupted your rest.Your comments will be shared with our team to ensure we take steps to address these issues and prevent them from recurring in the future. We are committed to providing a comfortable and enjoyable experience for all our guests, and I apologize that we fell short during your stay.I understand your frustration and disappointment, and I'm sorry to hear that you won't be staying with us again. If you change your mind, please contact me directly, and I will do my best to ensure you have a much better experience.Thank you again for your feedback.Best regards,
by A verified traveler
Posted 15 Jun 2024
Close to the Interstate but far enough away so there was no road noise. Near several dining options. Only negative for me was the cleaning disinfectant smell in the bathroom.
Comment from Hotel Management
16 Jun 2024 by GM, Hotel Management
Thank you for your positive review. We're pleased to hear that you enjoyed our convenient location, close to the Interstate and various dining options, while still being quiet.We apologize for the strong cleaning disinfectant smell in the bathroom. We will address this with our housekeeping team to ensure a more pleasant experience for our guests.We appreciate your feedback and look forward to welcoming you back soon.Best regards,
by A verified traveler
Posted 15 Jun 2024
Everthing fine except for slider to patio broke, hard to get out.
Comment from Hotel Management
16 Jun 2024 by GM, Hotel Management
Thank you for your feedback. We're glad to hear that everything was fine during your stay, except for the issue with the slider to the patio. We apologize for the inconvenience this caused and appreciate you bringing it to our attention.We will ensure that our maintenance team addresses the issue promptly. We hope to have the opportunity to welcome you back for a more seamless experience in the future.Best regards,
by A verified traveler
Posted 14 Jun 2024
Hotel was not pleasant to stay at. We had to switch room because linens were very dirty. The floor in the room were dirty and had black stains all over. Hallway lined with trash from other guests. Our room had pet hair all over the bed skirts. Hotel smelt dusty and was stuffy. My family wasn’t comfortable staying here.
Comment from Hotel Management
14 Jun 2024 by GM, Hotel Management
Thank you for taking the time to share your feedback. We deeply apologize for the numerous issues you encountered during your stay, including the dirty linens, stained floors, hallway trash, pet hair, and unpleasant odors. This is not the standard of cleanliness and comfort we strive to provide.We regret that your family was not comfortable staying with us. Please know that your comments have been shared with our housekeeping and maintenance teams to address these problems immediately.We hope you will consider giving us another chance in the future to provide a much-improved experience.Best regards,
by A verified traveler
Posted 14 Jun 2024
Waffle maker scrambled eggs potatoes sausage breads bagels juice good breakfast choices. Wifi spotty. Close to I-5 and Costco gas.
Comment from Hotel Management
14 Jun 2024 by GM, Hotel Management
Thank you for your review! We're glad to hear that you enjoyed our breakfast options, including the waffle maker, scrambled eggs, potatoes, sausage, and more. We appreciate your feedback about the WiFi and will work to improve its reliability.It's great to know that our location near I-5 and Costco gas was convenient for you. We hope to welcome you back soon for another pleasant stay.Best regards,
by A verified traveler
Posted 11 Jun 2024
Comment from Hotel Management
14 Jun 2024 by GM, Hotel Management
Thank you for your fantastic review and for rating us 5 out of 5! We're thrilled to hear that you had such a wonderful experience with us.Your positive feedback means a lot to our team, and we look forward to welcoming you back for another exceptional stay in the future.Best regards,
