Ratings based on 102 Verified Reviews
4.6 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Jan 2022
We stayed at the Mermaid Beach Hotel over the Christmas period. Jude our host was wonderful and I cannot speak more highly of her. However, we were very disappointed with the property itself. We booked this hotel as it was advertised that it included a beachside restaurant and bar. However, this was not the case and the hotel restaurant and bar was shut the entirety of our stay (except for when they opened for a private corporate Christmas party that went until 2am). Carriacou completely shuts down over Christmas for 4 days so we had limited access to food. It would have been nice for the owners to contact us so that we could have made alternate arrangements over the holiday period.
We also advised the hotel through Expedia that we would be arriving for a late check in, however we never heard back from the hotel and then found out the property had been taken off expedia for future bookings. When we arrived late at night the hotel was completly shut up, and we had to make alternate accomodation arrangements which was an additional out of pocket expense.
Jude was amazing and has been with the hotel for years, however the owners need to take more care when booking guests into their property.
by A verified traveler
Posted 30 Aug 2021 on Hotels
Comment from Hotel Management
1 Sep 2021 by Hotel Management, Hotel Management
We appreciate your feedback Aaron. We are glad you enjoyed your stay. Come again.
by A verified traveler
Posted 8 Aug 2021
Best location to stay in Hillsborough, the oceanfront room was large and comfortable and the gorgeous beach below was a delight.
The staff were friendly and helpful. I definitely recommend the Carriacou breakfast!
Comment from Hotel Management
9 Aug 2021 by GIGI, Hotel Management
Definitely one of the best locations on the island. The view and ambience is everything to die for. Thank you for your response and your recommendation. It was a delight serving you and we take pleasure in caring for every one of our guests by trying to meet every one of their needs while on the island.
by A verified traveler
Awesome weekend
Posted 3 Aug 2021 on HotelsGreat
Comment from Hotel Management
9 Aug 2021 by GIGI, Hotel Management
Hi Locksley. We missed you guys here. Sorry you couldn't make it last week. Greetings to you all from the Mermaid staff.
by A verified traveler
Posted 24 Jul 2021
The manager and assistant manager were excellent! They were willing to help with anything and everything! I loved everything about that place: staff, services, location, and breakfast!
Comment from Hotel Management
9 Aug 2021 by GIGI, Hotel Management
Awwee...awesome! I am humbled. Thank you for such a great review. I am happy you had a splendid time with us and I am sure you would have felt like family. Throughout our journey here with many of our guests we would have built great friendship and some even long lasting too. Cheers!
by A verified traveler
Posted 22 Nov 2020
by A verified traveler
Posted 27 Sep 2020 on Hotels
Comment from Hotel Management
28 Sep 2020 by Mermaid Team, Hotel Management
Thank you for your feedback Wayne. We hope to host you again.
Take care.
Management
by A verified traveler
Posted 22 Apr 2020
First floor wss great with views over the beach and sea. Staff were first class especially Michelle
Comment from Hotel Management
25 Apr 2020 by Management, Hotel Management
Thank you for your feedback! When we reopen after the COVID-19 pandemic, we hope you will visit us again.
by A verified traveler
Carnival
Posted 14 Mar 2020 on HomeAwayOverall a pleasant stay, good breakfast which was included in the price, staff were pleasant, particularly when they became familiar with u. A bit noisy at night /early hours of the morning g, but it was carnival weekend. This was very interesting.
by A verified traveler
Nice beach location
Posted 3 Mar 2020 on HomeAwayOur ocean front room was very comfortable and the very thoughtful housekeeping staff found our wet clothes on the line and secured them with pins to keep in place. Location was great right on the beautiful beach and within town for easy walking to shops and restaurants. Found a fun rum shop just down the beach and had a great pizza.
