Ratings based on 18 Verified Reviews
2.9 Room cleanliness
3.1 Service & staff
3.2 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Feb 2019
I am disgusted in this property. I spent $208 AUS, booked on Expedia and then refused a room when I showed to the hotel because there was no room AND refused a refund.
Comment from Hotel Management
13 Sep 2019 by Navneet, Hotel Management
We are so disappointed to hear such kind of experience, Dear! Being a visitor, we do realize how team it feels in such circumstances, however, we’ve shared the feedback to our relevant immediately to rectify the issue. Hope to serve you better in future.
by A verified traveler
Low Quality Hotel at High price
Posted 4 Jan 2019 on HotelsLavanga claims to be a 4 Star hotel however that was not the case. I arrived at the hotel on 30 Dec and find that rooms I have requested months ago to accommodate 2 wheelchair people was not allocated. I spent 2 hours at check in trying to get rooms allocated. The manager asked me to "make do"with the rooms with stairs although he knew I had people bound to a wheelchair. The hotel itself is in poor condition. Untidy cement floors, old dirty furniture and carpets, broken glass and dirty windows. My toilet blocked up everyday until I checked out. It seems like the gym has not been used for decades with all equipment rusted. Cutlery was extremely dirty. I had to wipe everything before I used it. The staff I found to be arrogant and unfriendly and the guys at the reception counter seemed confused all the time. I am definitely not visiting here again. This hotel was a trap and I feel I paid too much for a Hostel type experience.
Comment from Hotel Management
13 Sep 2019 by Navneet, Hotel Management
We are so disappointed to hear such kind of experience, Vijen! Being a visitor, we do realize how team it feels in such circumstances, however, we’ve shared the feedback to our relevant immediately to rectify the issue. Hope to serve you better in future.
by A verified traveler from Sri Lanka
Posted 11 Nov 2018
The hotel is in a great location on the beach but it old and very tired. Lots of staff but not doing much, nothing seemed to work as it should. It cost me $150 a night which was very over priced
Comment from Hotel Management
13 Sep 2019 by Navneet, Hotel Management
Regret for the unpleasant experience you had with us, Simon! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one :).
by A verified traveler from london
Disappointed
Posted 16 Sep 2018Poor overall rating. Dirty towels. Power cuts. Poor bathroom condition
Comment from Hotel Management
13 Sep 2019 by Navneet, Hotel Management
Apologies for the inconvenience caused, Ashan! We are really disheartened to hear such shared kind of experience and can feel how one could feel after this issue. Rest assured, we’ve this feedback to our team so that corrective action can be taken soon to serve better.
by A verified traveler
Good stay
Posted 22 May 2017 on HotelsGood choice at the end although they tried to offer me a room without a balcony even though I paid for one. Also they tried to put my friends in rooms without a window. At the end the gave us better options and overall stay was good. Ruined it all on the last day when they accused my friend of drinking from mini bar although he is a devout muslim. Location is good and pool and beach area is ok for the budget.
Comment from Hotel Management
13 Sep 2019 by Navneet, Hotel Management
Hi, There! Thank you for rating our services. We understand that you are not fully satisfied with the experience. Do not worry, our dedicated team is working on continuous improvements and overall satisfaction of our valued guests like you.
by Stuart
Nice rooms but very noisy
Posted 9 Apr 2017 on HotelsVery nice room but very very noisy from both the road outside and the building work that was going on.
The restaurant was very disappointing as it was inside where as most of the hotels up the road had beach front dining.
Comment from Hotel Management
13 Sep 2019 by Navneet, Hotel Management
Apologies for the inconvenience caused, Stuart! We are really disheartened to hear such shared kind of experience and can feel how one could feel after this issue. Rest assured, we’ve this feedback to our team so that corrective action can be taken soon to serve better.
Recommended
for Everyoneby A verified traveler
The staff are what makes this hotel great!
Posted 16 Feb 2017Had a fantastic time at this hotel. The staff were wonderful and we left feeling like we had known them for years. There may be better hotels in Sri Lanka, but I won't know about them because I w ill always go back to Lavanga!
Comment from Hotel Management
13 Sep 2019 by Navneet, Hotel Management
Thank you for sharing your seamless experience, Dear! We’ll look forward to your next visit as we wish to continue serving you in the same manner repeatedly.
Recommended
for Everyoneby A verified traveler
Sea view or forget about it.
Posted 2 Feb 2017Non sea view room is on the highway. Lots of noise at night. Room is basic with poor finishing. We upgraded to sea view which was a significant improvement. However, bathroom flooded when sink was pulled. Friendly staff. Avoid in hotel restaurant. Affordable better food is a short tuktuk drive away. Great pool and beach.
Comment from Hotel Management
13 Sep 2019 by Navneet, Hotel Management
Thank you for sharing your views with us, Joel! As per the feedback, we understand that you aren't fully satisfied with our services. Be assured, we'll strive to make your stay pleasant whenever you revisit us next time in the future. Have a great day!
by A verified traveler from australia
Nice room but did not enjoy my stay
Posted 17 Nov 2016
Pros: Comfortable room
Cons: The food was expensive and hardly ediblle
The staffs English needs to improve when dealing with tousists
Location: Isolated there are much better locations and beaches . Try Unawatuna
I did not enjoy my stay at this hotel . The room was very nice . The hotel is too isolated and as the food was expensive and not very nice compared to other places meant I had to travel to eat . The atmosphere was not good staff hovering over you all the time . Their spoken English was not good compared to the 6 other countries I have just visited. I am not fussy as I am now in a 3 star hotel at another beach and am very happy . Just something about the atmosphere there made me hate it. If I just want to travel for a nice room may as well stay closer to home and save money. If you want to stay in Hikkaduwa stay closer to the town centre
Comment from Hotel Management
13 Sep 2019 by Navneet, Hotel Management
We are so disappointed to hear such kind of experience, Anne! Being a visitor, we do realize how team it feels in such circumstances, however, we’ve shared the feedback to our relevant immediately to rectify the issue. Hope to serve you better in future
by A verified traveler
Posted 23 Aug 2016 on Hotels
Comment from Hotel Management
13 Sep 2019 by Navneet, Hotel Management
Hi, There! Thanks a lot for staying with us. Hope to welcome you again with wonderful experience further.
