Ratings based on 497 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 May 2024
Stayed two nights both nights only 5 of 50 channels were viewable. Mini fridge broken. Coffee maker set up in bathroom. Microwave perched on top of broken mini fridge. No USB ports for charging. Filthy broken furniture outside pool area exit. Won’t be back.
by A verified traveler from Albers
Posted 23 May 2024
Second time staying and same experience. Nice staff, helpful and friendly. Clean facilities and a good price.
by A verified traveler
Posted 18 May 2024
The TV agreement with Spectrum is not for hotel property, so you can only
Listen to TV channels. The router repeaters are plugged into hallways where residential service is likely being used across hotel. Clever, but sign of really poor management practices. Room was clean enough. Hotel property is adequate. AC worked. Meh.
by A verified traveler from Long Beach
Posted 9 May 2024
Tv was broken. We were promised new remote but never deliver. Carpet was damp, so room smelled musty. Toilet seat was broken. Every time some sat down, it slipped off to the side, made a huge bang and woke everyone up!
The mattress was good.
Near railroad, so you get to listen to trains all night.
by A verified traveler
Posted 1 May 2024
Everything was fine
by A verified traveler
Posted 17 Apr 2024
by A verified traveler
Posted 11 Apr 2024
NICE ROOMS, BREAKFAST WAS CONTINENTAL, AND THE ATMOSPHERE WAS CLEAN ....WE WOULD USE AGAIN.
by A verified traveler
Posted 6 Apr 2024
TV remote didn’t work. Had to change rooms. Spider and web in the bathtub. Faucet in sink extremely hard to operate. No eggs at breakfast. No morning news on TV at breakfast.
Comment from Hotel Management
6 Apr 2024 by KP, Hotel Management
Hello Tom,Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced during your time at our property.We are disappointed to learn about the issues you encountered with the TV remote, faucet operation, and breakfast offerings. Please be assured that we take all guest concerns seriously, and we have addressed these matters with our housekeeping and maintenance teams to ensure they are promptly resolved.Regarding the breakfast options, we apologize for any disappointment caused by location of eggs. We have boiled eggs in the refrigerator. However, we strive to offer a diverse selection of breakfast items to cater to various preferences, and we will certainly take your feedback into consideration to improve our offerings in the future. As for the TV programming during breakfast, we regret any inconvenience this may have caused. We will review our television channels to ensure that guests can enjoy a variety of programming during their dining experience. It is a sad coincidence that Spectrum have issues on there side and we are trying to get that resolved ASAP.We genuinely appreciate your feedback as it allows us to identify areas for improvement and enhance the overall guest experience. We hope you will consider giving us another opportunity to exceed your expectations during your next visit to our property.Thank you for choosing to stay with us.
by A verified traveler
Posted 24 Mar 2024
Second day not sure what housekeepong did in bathtub but there were pieces of dk yellow material in it. Was very nervous yo u se tu it
Comment from Hotel Management
6 Apr 2024 by mic, Hotel Management
Hello Deborah, Thank you for taking your valuable time and and reviewing us. Sorry for any inconvince caused during your stay. We firmly believe that while providing full stayover service they must of washed it and did not visualized the solution and after drying it turned to that. Please be assured that we take all guest concerns seriously, and we have addressed these matters with our housekeeping and maintenance teams to ensure they are promptly resolved.
by A verified traveler
Posted 24 Mar 2024
