Ratings based on 637 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 May 2024
Receptionist was amazing explaining where transport, shops, local attractions etc were. Property clean quite and relaxing overlooking beach and pool
by A verified traveler
Posted 29 Apr 2024
Looking a little older these days, but still a nice place to stay and enjoy Hervey Bay.
by A verified traveler
Posted 5 Apr 2024
Would have liked wifi without having to pay $200 deposit but pretty good to a while to find the dishwashing liquid was not obvious , but great place to stay other wise close to the boat club for cruises and nice food
by A verified traveler
Posted 11 Feb 2024 on Wotif
Unit was clean and tidy, everything was nice. If I had to be picky, the blinds didn’t shut properly and 2 of the bedrooms had pedestals fans - I thought the unit was air conditioned through out which made it quite warm. But overall enjoyed the stay and view
by A verified traveler
Posted 6 Feb 2024
Place was at a good location but very dirty and much need of some love
by A verified traveler
Posted 29 Jan 2024 on Wotif
Enjoyed a 3 night stay in a 1 bedroom unit on the first floor, good views across the water to the islands.
Comfortable bed although the rooms are a little tired and could do with a revamp, couch was pretty uncomfortable for sitting. Fan in the bedroom did not work properly and alerted the manager to this. Also tripped the electricity because we were running the aircon, then put on the washing machine and toaster at the same time.
Location wise whilst it is not in the hustle and bustle of the Esplanade, it was perfect for what we wanted being nice and quiet and almost with private beachfront. 2 onsite pools were also enjoyable and meant that neither was overcrowded at any time.
Overall a good stay!
Comment from Hotel Management
31 Jan 2024 by Kat, Hotel Management
Dear Kellie, Thank you for your review and we are delighted that you enjoyed the location of our BreakFree Great Sandy Straits Hervey Bay property. We are glad to hear that the one bedroom unit was comfortable and that you were able to have a lovely view of the water from your bedroom despite unit being a little tiered and needing a revamp and furniture change. We apologize if there was an issue with tripped electricity, we have later investigated and found fault, so we thank you for promptly reporting it to the reception. We also were able to fix the issue with fan. Your feedback is noted and appreciated. Thank you again for your review. We look forward to serving you again in the future!Sincerely,BreakFree Great Sandy Straits Hervey Bay Management
by A verified traveler
Posted 26 Jan 2024
Excellent view and location.
Comment from Hotel Management
31 Jan 2024 by Kat , Hotel Management
Dear Mikhael,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Kat
by A verified traveler
Posted 25 Jan 2024
Need some work done in and around the property
Comment from Hotel Management
31 Jan 2024 by Kat , Hotel Management
Dear David,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and thanks for noting to us regarding the areas of improvement and hope to see you again very soon.Sincerely,Kat
by A verified traveler
Friendly staff, smelly unit.
Posted 25 Jan 2024 on HotelsUnit was clean, but carpet smelt disgusting. All furniture etc extremely dated, old and uncomfortable.
Staff friendly.
Left a day early due to the negative aspects.
Comment from Hotel Management
31 Jan 2024 by Kat, Hotel Management
Dear Tammy,Thank you for taking the time to provide me with your feedback. I was very sorry to hear that your stay was negatively impacted by strong smell from the carpet and dated furniture. Please accept my sincere apology for any disappointment this may have caused andI hope that you consider staying with us once again when you next visit the.Regards,Reception Team
by A verified traveler
Great family getaway
Posted 17 Jan 2024 on HotelsGreat family friendly hotel
Comment from Hotel Management
31 Jan 2024 by Kat , Hotel Management
Dear Sarah,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Kat
