Ratings based on 246 Verified Reviews
2.6 Room cleanliness
3.2 Service & staff
3.0 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
by A verified traveler
Posted 7 May 2024
Trying review again, absolutely horrible, not willing to resolve any issues either
by A verified traveler
Posted 2 May 2024
Would not recommend.
by A verified traveler
Posted 27 Apr 2024
by A verified traveler
Posted 27 Apr 2024
I was yelled at by the property manager because the owner was unsatisfied with the rate i recieved on your website. They were angry because I paid less than what they thought i should have. That being said, i should have paid even less than what i did!! They were so irritated with me that when i stayed the second night, they moved me into a smaller room that looked like it wasnt properly cleaned in quite some time. Never again will i stay there. We will be packing up and leaving in the morning.
by A verified traveler
Posted 22 Apr 2024
liked there was a vending machine
by A verified traveler
Posted 25 Mar 2024
I had to call someone to come to the office to check in. The wifi password provided didn't work so we had little cell phone service while there. (I'm a real estate agent so cell service and wifi are important where ever I go.) Overall, the rooms were average. Lighting was poor and the water coming from the faucet smelled funny. Office door was always locked because nobody was on duty. Website advertised breakfast, which was not provided. The mattresses were NOT covered with a bedbug cover. The hard floors and modern furniture were nice, along with the in-room mini fridge. Cheap rates are nice but you get what you pay for.
Comment from Hotel Management
30 Mar 2024 by Nick, Hotel Management
Dear Katie,Thank you for taking the time to share your feedback with us. We apologize for the inconveniences you experienced during your stay. Your comments regarding the check-in process, wifi, and cell phone service have been duly noted, and we will work diligently to address these issues to ensure a smoother experience for our guests.We apologize for any discrepancies between the amenities advertised on our website and the actual offerings during your stay. Rest assured, we are reviewing our marketing materials to provide accurate information to our guests.Regarding the concerns about room cleanliness and comfort, we take these matters very seriously. Our housekeeping team is conducting a thorough inspection of all rooms to ensure they meet our high standards of cleanliness and comfort.We appreciate your acknowledgment of our modern amenities, including the in-room mini fridge and contemporary furnishings. We strive to provide a comfortable and enjoyable experience for all our guests, and your feedback helps us in our continuous improvement efforts.Once again, we apologize for any shortcomings you experienced during your stay. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.Warm regards, [Hotel Management]
by A verified traveler
Posted 25 Feb 2024 on Travelocity
Comment from Hotel Management
9 Mar 2024 by Nick, Hotel Management
Dear Timothy,Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience fell short of expectations during your stay. Your feedback is valuable to us, and we will use it to improve our services for future guests.We would love the opportunity to make things right for you. Please feel free to reach out to our team directly so we can address any specific concerns you may have.Thank you again for your review, and we hope to have the chance to welcome you back in the future for a more enjoyable stay.Warm regards,GM
by A verified traveler
Get away
Posted 22 Feb 2024 on HotelsJust what we needed for our weekend get away
Comment from Hotel Management
23 Feb 2024 by GM, Hotel Management
Dear MarkThank you for your positive feedback! We're delighted to hear that our hotel met your expectations for a relaxing weekend getaway. We hope to welcome you back for another enjoyable stay in the future!Thanks again
by A verified traveler
Posted 11 Feb 2024 on Hotels
Comment from Hotel Management
18 Feb 2024 by Nick, Hotel Management
Thank you Deborah for the glowing review! We're thrilled you enjoyed your stay and hope to welcome you back to the Sunrise Inn Hershey soon.
